Customer Ratings & Reviews
- Model:
- NX60A6711SS
- SKU:
- 6447915
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the air fry option, ease of use, and WiFi capabilities of the 6.0 Cu. Ft. Freestanding Gas Convection+ Range. Many appreciate the design and overall look, with some specifically mentioning the stainless steel and burner size. However, there were a few complaints regarding the appearance of the knobs.
This summary was generated by AI based on customer reviews.
Sorry call manufacturers , no geeks here to help?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanP,
Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.
Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.
Have a great day.
^Aloe
do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.temp not right. hard to light burners. it schaches super easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how inconvenient it is to deal with all this with your range, JeffF. We're here to assist.
Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Below is a link with details on what to do if the burner takes a long time to turn on. Browse the guide until the "Burner has a delay before it ignites" for the troubleshooting steps. It also contains another resource about cleaning the gas cooktop, which we suggest checking too.
The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
We have also provided the links detailing the best way to clean the gas cooktop. We suggest checking the hyperlinks attached to the first link for other helpful tips. You may watch the second link video from 1:35 until the end.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146722080) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rubber feet on range grates melted one by one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ES657,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.
http://www.samsungparts.com/
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144608109
Leo
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven doesn’t get hot. Air fry mode is a joke. Fan only works some of the time. Will try to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings, Alex!
Thank you for your review. Let me send some links to help you with your oven fan and temperature concerns.
Here is the information about the Samsung oven that does not heat:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat
Another is about the Samsung oven fan not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Use Air Fry mode on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144987740 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left side doesn’t work! No one calls me back to fix issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung range isn't working as designed, we're here to help! Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143683439) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
I’m not happy with that
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn’t work too good a sometime to cook compare what are the ones
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your range at home. We're here to help in the best way possible with your unit.
It would be great if you could give us more details about the unit to determine how we can assist your better.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145306051, to help our team pull up your information.
Have a great day!
^Chrystel
Stanley steel stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the kind of material that they make it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Stanleystellstove,
Thank you for sharing your experience with us about our Samsung - 6.0 Cu product. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry - Stainless steel. We are sorry for not meeting your expectations about our product rest assured; we will take note of this feedback to improve our product in the future.
Let me share the specification sheet and product manual for your reference to understand and appreciate our product better.
SPECIFICATION SHEET:
https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/gas-ranges/nx60a6711ss-aa/NX60A6711SS_V4.pdf
PRODUCT MANUAL:
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144718506
Thank you for choosing Samsung. Have a great day.
^^Ross
New stove!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From searching this was a good buy. Salesman was very polite and answered our questions. Delivery was very good. Guys were excellent!
I would recommend this to a friendSo Far, So Good
Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the range five days. So far everything is really good. I’m enjoying the built in air fryer and love that it freed up space on my counter. The Wifi option is cool, but thought don’t make that be a few breaker on getting it or not because so far I haven’t seen that it really does all of that much.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for sharing your Samsung range experience! ^Ty
Jerichos delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery was awesome....and it went really smooth. im happy with my samsung new stove and microwave.
I would recommend this to a friendSamsung Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy except that the description of the installation was not clearly listed.
I would recommend this to a friendLove my new stove!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Stove... user friendly. Very happy with this purchase.
I would recommend this to a friendsales assoc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman that helped me was very kind and helpful
I would recommend this to a friendelectric issues after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its ok but electric sensor went bad and sometimes it will turn on the oven by itself so we added a smart plug to it to turn it off...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out about your Samsung NX60A6711SS range. We appreciate you sharing your experience, and we understand how crucial it is to have a reliable and safe appliance in your home.
The behavior you described, where the oven turns on unexpectedly, may indicate a fault in the control panel or sensor system. To address this, we recommend the following steps:
Power Cycle the Range:
Unplug the range for a few minutes or turn off the circuit breaker supplying power to it. This can help reset the electronic components.
Inspect the Touch Panel and Sensor:
Ensure that the control panel and touch sensors are clean and free from residue, which could interfere with their function.
Professional Diagnosis:
For safety and to prevent further occurrences, we recommend contacting Samsung's certified technicians to inspect and repair the range. A professional assessment will determine if the control board or sensor requires replacement.
For detailed information on troubleshooting and maintenance, please refer to pages 18–25 in your user manual. You can download the manual here:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
If you'd like to schedule service or need further assistance, Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148036043) to help our team gather your information.
Have a great day.
^Charles
Broken Right Knob
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this product. Unfortunately, I am giving it a 3 stars because the right knob broke in less a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about the broken knob.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best I really like it very good oven I really like
I would recommend this to a friendSamsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Samsung stove can hook up to my app and see when it’s on. It’s a great stove!
I would recommend this to a friendNot Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove less than a year and a half ago, and it's already having major issues. Several of the buttons have stopped working entirely and the oven settings are randomly turning themselves off and on without any input. The unit only comes with a standard 12 month warranty (which is apparently as long as it will work properly) and I am left covering the cost of repair. If you're considering this stove, you better factor in potential repair bills not long after your purchase. I expected better durability and customer support from this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working range at home. Allow us to help.
We recommend you check this link if your range buttons are not responding.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148881222) to help our team pull up your information.
Have a great day.
^Camille
Perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing stove. From the looks to how it functions. It's perfect.
I would recommend this to a friendBuyer Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Control board broke after only 2 years. A $500+ repair is required after a short while using this product. What's worse is that the replacement parts are very hard to procure with several places having unknown backorders.
No, I would not recommend this to a friend