Customer Ratings & Reviews
- Model:
- NX60A6711SS
- SKU:
- 6447915
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the air fry option, ease of use, and WiFi capabilities of the 6.0 Cu. Ft. Freestanding Gas Convection+ Range. Many appreciate the design and overall look, with some specifically mentioning the stainless steel and burner size. However, there were a few complaints regarding the appearance of the knobs.
This summary was generated by AI based on customer reviews.
I'm not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed. My initial complaint was that the technology does not match the hype. I expected more control through my phone. I really don't need texts telling me that the the oven has reached the desired temperature, but i would like to know how many minutes are left on the timer. It doesn't do that. I also expected to be able to program the oven to, for example, change temperature after a designated number of minutes. It doesn't do that. Definitely a missed opportunity that wouldn't be that hard to program. Also, it only comes with 2 racks even though there are 7 positions. Having more cubic space is useless without enough racks to put food on. The range looks okay, but it is made of rather flimsy sheet metal. It's also hard to keep clean, but that's the fault of the surface material.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Magnus,
Let us assist you in maximizing the use of your Range.
Please see "Using the oven racks" on page 21 and "Smart Control" on page 34 of the user's manual to help you monitor or control the Range using the SmartThings App and how to use the oven racks.
Manual:
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf
Here are tips and tricks for cleaning your oven. Please read each section, watch the videos, and check the hyperlinks to help you make the most out of your oven.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145886740 to help our team pull up your information.
Have a great day.
^Aloe
Scratch Damage Easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautuful range and the soze of the oven is large and roomy. However its not sturdy. The top silver surface scraches and gets damaged VERY easily. If you’re not gery careful with every move you make while cooking and cleaning, you will start seeing damage on it right away. I returned it within 3 weeks of purchase as it had several scratches already.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Parts missing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some parts where missing and this was not mentioned on the sticker, I contacted the store if they could ship them to my address but I wasn't helped. I ended up by the new parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Nice Features, but Numerous Flaws
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large oven with convection and air fryer features. Cons: 1. Build quality feels flimsy compared to previous range. 2. Control pad is frequently, intermittently, non-responsive. Buttons either do not work or lag input action, leading to erroneous temp and timer settings. 3. Possibly a function of large oven, preheat time is very long. 4. Stove audio alert/tone is an extraordinarily irritating three time repeat of an annoying tune. I am very surprised that, first, test groups did not note this and, secondly, that on a connected control system there is not a means of adjusting tones and behavior (like multiple ringtone selections on and cordless phone). 5. Timer alarm acknowledgement is poorly implemented. Once a timer sounds, a short touch of the timer button SHOULD kill the above mentioned long alert. It does not...you must press and hold the timer button for 3 seconds to acknowledge. Also, once the annoying three repeat tune ends on its own, it does not realarm if not acknowledged. 6. Converted to propane, with proper orifices installed, range of heat control on burners is very limited, essentially on full for 80-90% of knob range, then a very small amount of knob motion range to adjust flame level. 7. Rubber feet on stovetop grills melt. Have not been able to identify a replacement part at Samsung or major appliance parts vendors. 8. Unable to locate any parts other than manuals online when model number is entered, almost like it is a ghost range. I would NOT buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PEF3,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with Samsung.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144395033
Thank you for choosing Samsung.
^Ross
Oven won't maintain temperature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new oven will not maintain temperature. For example of the oven is set to Bake at 300 degrees, it will reach temperature but 20 min after it reaches temperature it dropped to 261 degrees. Best Buy replaced it with a brand new model as I was within the 60 days of purchase. Brand new model was just installed today and the issue persists. Seems to be an issue with this Samsung model. 5 stars for Best Buy customer service 1 star for the oven itself
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that dealing with an oven that does not maintain its temperature can be disappointing, Tana.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
NOT WORKING AFTER 1 YEAR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance was delivered damages (top was dented). It took almost two weeks to resolve the issue with BestBuy. One year and 10 days after the purchase (10 days after the warranty expiration) the display stopped working. Of course they said repairs would be at my cost and it will be just shy of 50% of the cost of a new one! It is a $1,000 disposable appliance! Budget $1,000 /year if you buy this!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment you feel regarding your control panel of the range. Allow us to assist you with this.
Below is a link to help you diagnose why the control panel stopped working.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance with the cost of the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146586018) to help our team pull up your information.
Have a great day.
^Camille
Missing Griddle / Used / Not in excellent Conditio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a good product but I didn’t look at it in detail. Advertised as an open box but it was used installed elsewhere first. Lots of hidden damages and worse of all missing the center griddle. I called but because it was an open box item they couldn’t help me. Also the receipt says in excellent conditions and is not. other that that it works great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience purchasing this Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Stove on 2 month delay, Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review something I haven't received yet. Ordered the stove on 11/28/23 and was to be delivered 12/28/23 and was notified it would now not be delivered until 1/27/24. Highly disappointed as I had to wing it through the holidays.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Firestone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst quality I have ever seen in a Samsung the noob in the stove all of the them broke on the 3rd month and I visited Best Buy and they didn’t send me a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Syedusman,
I can't imagine how you are using the range with some parts broken. You may be referring to the range knobs that were damaged in the third month. To help you check the availability and compatibility of the range knobs, you can contact Samsung'sSamsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047499 to help our team pull up your information.
Have a great day.
^Aloe
lack of control of flame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bea cause of the burners lack of control and you cannot get burners adjusted to a extremely low flame has made this a very difficult stove to control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/31XEGVY). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980870) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Affordable nice looking range with air fryer.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice looking range with air fryer. The price is good point. Delivery team was worst they started to pick fight and I had ask them leave the house otherwise I would call the cops on them.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the excellent-looking range with an air fryer at a reasonable price; however, the delivery team started to pick a fight.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Samsung Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the stove works fine; it was damaged with several dents. I have to wait over two months for the replacement. The installation was great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reggie,
Thank you for letting us know about what happened to your Samsung range. We appreciate your patience in waiting for the replacement of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971171.
Thank you for choosing Samsung and have a great day!
^Rainly
Buyer Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Control board broke after only 2 years. A $500+ repair is required after a short while using this product. What's worse is that the replacement parts are very hard to procure with several places having unknown backorders.
No, I would not recommend this to a friend