Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 6447913
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ease of use, WiFi connectivity, and griddle feature of this 6.0 cu. ft. freestanding gas range. Many also praise its self-cleaning function, powerful burners, and stylish appearance. Positive feedback highlights the range's overall performance and the value for the price. However, some users have reported issues with the knobs and timer functionality.
This summary was generated by AI based on customer reviews.
Amazing Oven
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung oven is incredible. It fulfills all my needs and works very efficiently. I would recommend it to anyone looking for an oven. This is a top tier oven.
I would recommend this to a friendWell pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung stove. It cooks and bakes really well. Looks great!
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was my dream. Fit perfectly. the dimensions are all correct, the description is all true. I thank the people who delivered it, it was very difficult for them, but they managed.
I would recommend this to a friendLove Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's very pretty it looks great in my kitchen exact measurements I'm lovin 'it
I would recommend this to a friend- Pros mentioned:Overall performance
Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beautiful range oven we really like it......
I would recommend this to a friend Best product I have purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove it’s much better then what I had. I’m enjoying cooking for my family. I feel as if the stove make the food more flavorful
I would recommend this to a friendWe are so happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with this product, we bought it 3 weeks before pick it up then we were so excited after installing and using it.
I would recommend this to a friendMy wife loves her new stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has been getting on me in buting a new stove, for our 16th anniversary i surprised her and she loves it.
I would recommend this to a friend- Cons mentioned:Knobs
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only owned for over a year and already the following has occurred: - Knobs cracking and breaking - black burner component broken - middle griddle stains hard to remove It seems like the machine has plastic and cheap pieces which will require replacements in the near future. Did not expect this in such a short amount of time. Other than those major issues the oven works great although the smart app can be a bit more useful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElvisNYC,
Sharing your experiences with your ranges matters to us. Let us provide the details you need.
Here is a link to help you clean the glass cooktop. Please see each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
Here's a link to assist you in using the SmartThings app. Please see each section, follow the steps, and click the hyperlinks for further help.
Connect and use your Samsung range with SmartThings.
https://www.samsung.com/us/support/answer/ANS00049148/
Also, you may check the availability and compatibility of your range's knobs and burner with Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146518498 to help our team pull up your information.
Have a great day.
^Aloe
Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the prices and the variety to choose from.Got a great deal and customer service is always excellent.
I would recommend this to a friendVery nice Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. Great pricing. Enjoy the Bluetooth connectivity w th features.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! The flames are huge! They burn really well and make cooking go buy faster. Oven is just aa good!
I would recommend this to a friendSamsung range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range its the best yet, and it cooks very well, I love it.
I would recommend this to a friendSamsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend this stove. I received mine right before Thanksgiving and it is awesome.
I would recommend this to a friend- Cons mentioned:Knobs, Timer
Samsung stove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove I’ve ever owned. The knobs keep breaking off. I will never buy this stove again! When you try to hit the timer, it doesn’t turn on, no matter how many times you press it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Working range is what we need to cook food for people we love and we get it TheresaP. Let us help you with your Samsung range.
Timing is crucial when you're working in the kitchen, because no one wants to end up with undercooked poultry or charred cupcakes.
Set or clear the timer on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088062/
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
See page 24.
https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf
To replace your range parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145363304) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it a little too much. I cant stop cooking on the grill top part. And the set up & help i got on how to use it was amazing.
I would recommend this to a friendSamsung gaz stove
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still enjoying my Samsung gaz stove I really recommend it
I would recommend this to a friendBest oven ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal, really love my new oven. The bread proofing works great, and the wi-fi app alerts when your oven is preheated and other functions.
I would recommend this to a friendGlass Exploded After Light Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung gas oven Model NX60A6311SS about a year ago and have only used the oven a handful of times. Despite the light use, the oven glass suddenly exploded, sending shattered tempered glass all over my kitchen floor and inside the door. It was loud, shocking, and extremely dangerous. This was not due to misuse or impact—just normal use. The entire inner and outer glass panel shattered spontaneously, and I’m thankful no one was injured. Samsung needs to address this serious safety hazard. An appliance from a major brand should not fail like this, especially after only a year of light use. From other similar reviews online, it’s clear this isn’t an isolated incident.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Park, your safety is important; the condition of your oven glass is concerning. We would like to discuss this experience further and explore what steps can be taken to assist with your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148962538) to help our team pull up your information.
Have a great day.
^Camille
Great quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful oven and great quality! Love the power burner!
I would recommend this to a friend