Customer Ratings & Reviews
- Model:
- NX60A6511SG
- SKU:
- 6447916
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung black stainless steel range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered four weeks ago, we haven’t used all the features of our new range yet but look forward to trying. The range works and looks great.
I would recommend this to a friend - Pros mentioned:Air fryer performance
Samsung range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so glad i purchased my Samsung Range. I used the Airfryer almost every day , I bake a lot. I love the color and i can control w my phone.
I would recommend this to a friend BEAUTIFUL RANGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not put it through all the paces yet but like what I have used.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for leaving a review! ^Ty
Stove concerns
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle was damaged upon delivery Delivery was on time Staff was pleasant
I would recommend this to a friendColoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the stove not the color Ordered by phone stainless
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Pros mentioned:Overall performance
Good stove, bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is pretty awesome but my purchase process was not the best, the associate was very nice to us but not very knowledgeable about the item and we went to purchase in a emergency so we need it ASAP and we’re given a delivery date of the following Tuesday and we ended up getting the item that Saturday instead without any warnings or any communication whatsoever, I missed half day of work and had to crash course figure out dinner for our family (4) children (3) adults for the whole week , so overall very disappointed with your company , as far as the stove goes it is awesome and even better after reading the owners manual !
I would recommend this to a friend Breaks within 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this range. It breaks within 2 years and they charge you an arm and a leg. Warranty barely expired. Get the extended Best Buy was not helpful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It saddens us to hear about your experience with the range. We're here to help.
We would love to speak to you directly to further assist you with your range. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146957870, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung is not a reliable brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After returning 3 ranges for various problems--number one's display was defective, number two's burners were not properly adjusted, and number three's display was again defective--I decided Samsung was not the brand of range I wanted in my home. After returning the third range, Best Buy refunded my money and I purchased a Maytag that I have not had any problems with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand what you've gone through with this purchase. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss any additional concerns you may have and offer input on your overall experience with this transaction.
Have a great day.
-John
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use the oven already, i don't know how is working at all.
I would recommend this to a friendSamsung Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one burner is already turning dark in side the grate are spotted up I really sadden about this purchase I don,t have anyway to take it back samsung have really let me down on this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We understand that it is uncomfortable to see dark spots on our grates. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768516
Thank you for choosing Samsung. Have a great day.
-Trisha-
Buyer Beware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven failed to work after a matter of months. I reolaced my appliances with samsung and they have all been failing. Now I will probably have to replace them soon after the warranty ends. Piece of lemon garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how disappointed you are with your range. We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150620816) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Samsung gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatbuy I would recommend convection air fryer Bske
I would recommend this to a friendRange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range. It’s everything I have ever wanted in a stove. The technology is amazing. The air fryer is perfect.
I would recommend this to a friendMeh, it's alright when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it for that long and already getting errors. I heard about this before I bought it so I bought the extra protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how you feel about your range showing error codes. Let us provide the details you need.
We would love to speak with you to provide more assistance. Please select the error code showing on your unit. Click if there's an embedded word for more details.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshoot/TSG10003529/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149287469) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
The worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. Service ever. Nothing was done. I had to pay out my pocket to get it install and put togther. When i paid for all that and for them to haul away the old one. After 6 calls 6 hours of on hold with different department the old stove still here. Never will i depend on best buy again.
I would recommend this to a friend- Pros mentioned:Overall performance
best stove ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am very happy with all this has to offer.it is a amazing stove and does all i would ever need all in one unit
I would recommend this to a friend Samsung stove was bent on top had to get new one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little bit frustrating but Best Buy worked it out.
I would recommend this to a friend- Pros mentioned:Overall performance
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, especially coming from a very outdated range, big oven and cooking surface. Overall great range.
I would recommend this to a friend Works good when working.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good until start receiving code C-F2. Can't connect after reset try. Definitely get the total protection.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of dealing with a range displaying an error code. Let us help.
Below is the user manual link for your model. See page 50 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151050724/O_01._NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146964070) to help our team pull up your information when you message us.
Thank you.
-Angelica
Love the wifi option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stove out there, cooks fast and the wifi is a must from now on
I would recommend this to a friend