Customer Ratings & Reviews
- Model:
- NX60A6511SG
- SKU:
- 6447916
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, ease of use, and design of the 6.0 cu. ft. Freestanding Gas Range. Many customers find the air fryer and burners perform well, and appreciate the various features and connectivity options. However, some customers have reported issues with the control panel and knob quality, while others have noted a loud buzzing sound.
This summary was generated by AI based on customer reviews.
Not A Good Look Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I puchase all new Samsung Appliances as an upgrade. The Gas Range was delivered April 1, 2024. The oven stopped working 4/20/2025 ,right after the manufacturer's Warranty expired. Very disappointed, Not a good Look, Samsung. I hope the other Samsung Appliances don't start to fall apart. Refrigerator, Microwave, and Dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your Washer to determine how we can best assist you. Please provide us with specific details.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148901120) to help our team pull up your information when you message us.
Have a great day.
^Charles
- Cons mentioned:Knob quality
You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a couple of months of use the knobs have started to break. The inner metallic ring that holds the knob to place is very cheap material and breaks easily making the knob get loose and fall off. It happened with first knob within weeks and then others followed.
No, I would not recommend this to a friend - Pros mentioned:Air fryer performance
Great stove and oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove and oven! Pefect for holiday dinners. Bakes evenly. And It looks so beautiful
I would recommend this to a friend - Pros mentioned:Air fryer performance
Number ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG!!! The very BEST!!!! Air fryer and convection oven should be in every kitchen!!!
I would recommend this to a friend - Pros mentioned:Air fryer performance
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean, it also has air fry mode for the oven! very happy with my purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Store performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is good but the service in the store is very,very bad
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Strong gas smell when oven is on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had this installed and it smells strongly of gas when the oven is on. Had the utility company come out and they said there's no leak and the connection is fine so there's something wrong with the oven itself. Waiting on Best Buy to come look at it (supposed to take a week) so not sure if it can be fixed. Otherwise it was working well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Oven turning on by itself.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last night i was grilling a steak on the stove grill and out of the nowhere my oven turned on. Not sure if it was because of the meats grease sparkling that might of reach the turn on button but of it wasnt because i startwd to hear popping noises coming out of the stove i would have never realized that the oven had turned on on its own. Then i pushed the turn off button and somehow the oven would turn off. I had to keep on pressing the button to shut off a couple of times. Very scary experience. Wish i can return it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, AlmaaG.
We understand the need for a properly working range at home.
If the oven will not turn off, it is most likely that the oven door lock is turned on or the Sabbath function has
been activated.
Please see page 46 (The oven burner will not shut off) of the user manual for steps to be taken. You may also lock the control panel and the door to prevent accidental operations and/or product tipping. Details are found on page 30.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145659323) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Air fryer performance
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ive had this stove for over a month. I love the air fryer oven.
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooking now is much funnier and easier. I am so happy with this stove
I would recommend this to a friend - Pros mentioned:Overall performance
I love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for you guys. I love it. It work great and i like the color
I would recommend this to a friend Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove thanks to Best Buy great prices I’m Back to cooking
I would recommend this to a friend- Pros mentioned:Air fryer performance
Great stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice stove. It’s the best one we ever had in 48 years
I would recommend this to a friend - Pros mentioned:Overall performance
Quality of new stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far stove works good and we seem to like the features. To soon to know everything about the stove
I would recommend this to a friend frequent panel errors
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have used it for 1 yr 6 months for now but it's third time we are seeing panel errors like cf2. It was fixed twice and now we are out of warranty, won't recommend it. Not sure about other products too as we have tried the GE one as well. I guess overall quality of products has decreased. Rest it's good but can't use owen
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to guarantee that your range always performs at its optimum level. Let's look at solutions to get this working correctly.
Please see page 50 in the information codes section of the manual to see the meaning of the error code and its solution:
https://downloadcenter.samsung.com/content/UM/202311/20231129152255368/O_NX5000A_T-F_NX60A6511SS_AA_DG68-01339A_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146623682, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Overall performance
Tony G
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works real good the oven cooks fast it's easy to clean love it
I would recommend this to a friend Problems 2 weeks after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is nice, but the durability is highly questionable. I purchased this unit in Sept. 2021 and it was delivered and installed by Best Buy on Oct. 7 2021. It is now late Oct. 2022 and mere days after the one year warratny has expired, the range's touchpad stopped working. I scheduled a repair with Samsung, and the repair estimate is $300 (~30% of the price of a new unit when at full price and nearly 40% of the unit's discounted price today). I'm very disappointed in how Samsung stands behind its products.
No, I would not recommend this to a friendSamsung and Best Buy Are The Worst For Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Samsung Freestanding Gas Stove with air fryer for home on 9/24/2024. Thanksgiving we were going to cook a turkey and the oven would not come on. I tried tirelessly to contact Best Buy whom i purchased a 5 year warranty with, they sent me to the manufacturer. Samsung wont pick up the phone for service horrible experience!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaD,
We can feel your disappointment with this range. We are here to help you. Please click on the embedded words for more details.
We recommend checking the resources below for steps to take when the oven is not turning on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147812746), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Air fryer performance
Happy Camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with my new stove. The air fryer is amazing!!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much Love it so much Love it so much Love it so much
I would recommend this to a friend