Customer Ratings & Reviews
- Model:
- NX60A6111SB/AA
- SKU:
- 6447890
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the griddle, ease of use, and WiFi capabilities of this 6.0 cu. ft. freestanding gas range. Many appreciate the range's performance, price, design, and features. However, some customers reported issues with the knobs and timer. A few also mentioned that the instructions could be improved.
This summary was generated by AI based on customer reviews.
First Samsung, first gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First gas stove after 50 years of electric coils was something I should have done years ago, this stove along with digital controls and the instant heat up or down of gas is simply amazing, now I see why professional cooks demand gas,totally different animal. Plus the quality of Samsung is a win win situation. I'm a french cajun and down here we are serious cooks
I would recommend this to a friend- Pros mentioned:Ease of use
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works great. Easy to use, gets to temperature fast
I would recommend this to a friend - Cons mentioned:Control panel
DO NOT PURCHASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this stove for less than a week and it is displaying a "CF2" error which is not letting us use the oven and none of the keys on display are working!!! this is ridiculous DO NOT PURCHASE WOULD NOT RECOMMEND
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TTZL1,
Thank you for bringing this to our attention. We apologize for the inconvenience of having an error code on your Samsung range. C-F2 means Touch IC and PCB signal malfunction.
To troubleshoot your Samsung range, these are the steps.
1. Press OFF/CLEAR, and then restart the oven. 2. If the problem persists, disconnect all power to the oven range for at least 30 seconds, then reconnect the power.
Should you need support in the future, please don't hesitate to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144897465
.
Thank you for choosing Samsung and have a great day!
^Rainly
- Pros mentioned:Griddle
Cook
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great. The grill worked perfect you grill anything you want
I would recommend this to a friend - Pros mentioned:Ease of use
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove. It is so easy to use not complicated at all.
I would recommend this to a friend - Cons mentioned:Knobs
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were on year 2 with this stove, 3 knobs cracked and broke already. One of the burners doesn’t turn anymore so we cant use a burner…it sucks big time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We guarantee that this gets resolved right away, Klaudia!
For the product's betterment, we strongly suggest getting the knobs replaced to get the burner working.
To order the compatible range knobs for your unit, please reach out to the following for assistance. They can check the availability and compatibility of the parts or accessories you wish to purchase.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145775599, to help our team pull up your information.
Have a great day!
^Chrystel
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We don't have a physical manual.We do not know how to set up the clock on the stove. The simple time wow. !! I wish we knew how to use it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alma M,
We understand the importance of instructions and we are here to help you out.
User manuals with Samsung are mostly electronic and can be found on the Samsung website. I have shared this model's user manual link below. Please turn to page 10 to set the clock on your range.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
MIDDLE BURNER TAKES LONG TO HEAT STAINS STAY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK ITS SAMSUNG WHICH I LOVE HAVE TVS ETC BUT FOR A KITCHEN APPLIANCE IM PRETTY DISSATISFIED. THE MIDDLE GRIDDLE TAKES FOR EVER TO HEAT AND THE STAINS DO NOT COME OFF! MAKING IT LOOK OLD AND JUST PURCHASED LESS THAN A MONTH AGO.. SAMSUNG YOU SHOULD/COULD DO MUCH BETTER THAN THIS!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We understand how frustrating it can be when your appliance is not working as designed. We're here to help! Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143697293) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
- Pros mentioned:Griddle
Samsung five burner stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great. My wife is very satisfied
I would recommend this to a friendBrand response from Samsung
Posted .Hi there! Thanks for your review! ^Ty
- Pros mentioned:Ease of use
My new range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Easy to use. Elegant look and nice finish.
I would recommend this to a friend Gas Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed with my purchase of this unit, I just purchase the stove last May 11 and then after a month of use I already encountered a malfunction wherein the C-F2 code appaeared in the panel board. After calling my complaint last Saturday, I hope the service repair will call me today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of dealing with a range displaying an error code. Let us help.
Below is the user manual link for your model. See page 44 for the recommended actions when the range displays a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202405/20240524144646410/01._DG68-01341A-07_IB_FULL_NX60A6111SS_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147286880) to help our team pull up your information when you message us.
Thank you.
-Angelica
Stove was crak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken not good services bad condition i call and they never answer bad customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LilianaA,
We can feel your disappointment with this range. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149330636), to help our team pull up your information.
Have a great day!
^Rodel
wifi range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Have not had any problems with this range. Looks really nice, but still adapting to the wifi function. Overall, it is a nice and functional addition to my home.
I would recommend this to a friendGreat stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a beautiful stove . The setup was a little protracted because of the included manual. The application however is cool. Haven’t used the griddle, and make sure you cook off the smell when you set it up.
I would recommend this to a friendBad investment
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was poor in the first year got messed up I bought the protection plan and ask geek to come fix it it took months to come supposedly it was fine after 3 months again stop working and again call to get help from the geek squad protection plan and it took them months then the range start to go on by itself that was scary and they never show up to fix it..
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to us, JulieZelo. We would love to help you with your range and determine why it is not working properly.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146517368 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Cons mentioned:Control panel
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this item in hopes of a great review and I have a dent on the top side of the control panel. No one has reached back out to me about this matter.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for bringing this to our attention. We understand that you don't want a dented brand new Samsung range.
We like to inquire further about your concern with your Samsung range.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can provide this reference number 1144962712 and it will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
New gas stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the stove a few weeks and so far so good. It replaced a nearly 25 year old stove. The raised grates seem to help prevent splattering on the stove top. The burners and oven heat up fast. Satisfied!
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Appliances don’t last long these days so time will tell. Everything works as it should. Geek squad and total tech support hooked it up and it was smooth.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for sharing your review of this range with us! ^Ty
Hidden fee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy paying extra amount for the installment parts. I was told at the shop that my payment covered everything. Best Buy agreed on that term. What change all of a sudden?
No, I would not recommend this to a friendUnsatisfied customer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6.0 cu ft Freestanding Gas Range at Best Buy. They delivered not working unit. Oven doesn't work-to much electronic, you can't set up a temp., doesn't show numbers. Don't buy! People in Customer Service don't help at all. Don't Buy!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what can be done with your unit that came in damaged.
Have a great day.
-Ernest-