Customer Ratings & Reviews
- Model:
- NX60A6111SB/AA
- SKU:
- 6447890
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the griddle, ease of use, and WiFi capabilities of this 6.0 cu. ft. freestanding gas range. Many appreciate the range's performance, price, design, and features. However, some customers reported issues with the knobs and timer. A few also mentioned that the instructions could be improved.
This summary was generated by AI based on customer reviews.
Samsung - 6.0 cu. ft.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged, I only used the oven twice. No good no good code fc2 no good no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a range displaying an error code can be frustrating, Carmen. We're here to help.
Here is the user manual link for your model. You may refer to page 44 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146735660) to help our team pull up your information when you message us.
Thank you.
-Angelica
Oven gives a terrible gas smell after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this for 6 months. Oven started to give a terrible gas smell. I need to contact warranty and see what can be done now :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Consumer2022,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a gas-like smell. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492885
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broken out of the box.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this product. Out of the box…burners don’t light. Has a “communication error” and the buttons don’t work. Maybe it’s just a bad one but it’s incredibly inconvenient.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mattscott! We appreciate you taking the time to leave your feedback. We are sorry to hear that your unit is not working out of the box. Please know that we value you as a customer and would like a chance to rectify the concern. Please reach out to us via any of the following using ticket number: 1143964789
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Samsung Gas Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven stopped working on 12/23, was installed on 12/3. Oven was only used a couple of times, household of 1-91-year-old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your range working as designed and would be just as frustrated. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your dishwasher. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144022695) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Waste of money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Almost burned my house and get 0 support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mohammed,
Thank you for getting in touch with us. We would love to speak with you about the range and assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146557061 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Black stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality scratch easily the middle black heater get some stains and do not come off
No, I would not recommend this to a friendThe product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to clean, very complicated and the fire frame wasn’t enough
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardH, we want you to be joyful with how your appliance functions and looks. We'll be pleased to help!
Cleaning a gas range is generally more complex. Assembling and disassembling burners requires precision. Keep ignitors and gas orifices dry. Clean burner heads and caps in soapy water, and use scouring pads for tough stains. Remove clogs with a pin or needle. And, no matter what you're cleaning, ensure it's dry before reassembling or repositioning. We recommend checking the links below to learn more.
How to clean electric and gas ranges?:
https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Seeing something strange happening on your gas stove, cooktop, or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. I have provided a link below to troubleshoot.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
You may also refer to pages 32-38 of the user manual for more information about maintaining the appliance and pages 39-40 for other solutions to correct the burner's performance.
https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145579632) to help our team pull up your information when you message us.
Thank you!
-Angelica
Used stove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new stove and it didn’t work and when they replaced it it was used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Arellano,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range not working. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144765383
Thank you for choosing Samsung. Have a great day.
-Trisha-
Never Buy!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This should have never been sold to us. They "technicians" left and never tested it. It had a gas leak!!!
No, I would not recommend this to a friendTerrible delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are worse than HD. I hope you go out of business. You suck . No respect.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 month and it’s down had to call Samsung to come fix my range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Based on the information provided, you are currently working towards a resolution with one of our Authorized Service Providers. We are very confident that the technician will be able to resolve this matter for you.
If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143730288) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
- Pros mentioned:Design, Ease of use
Best Stove&oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung stove oven, and I couldn't be happier! The sleek design complements my kitchen perfectly, while the advanced features make cooking a breeze. The even heat distribution ensures perfectly baked goods every time, and the intuitive controls are user-friendly. Cleanup is easy with the self-cleaning option. Highly recommend!
I would recommend this to a friend - Pros mentioned:Griddle, Wifi
I love the griddle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of Samsung products so I am not surprised that I love this one too. This was super easy to set up, all you do is scan the QR code and the Smartthings app recognizes it. With the wifi connection you can set the oven temperature and timer, preheat the oven, turn the oven light on and off, you can see if the cooktop is on, and you can sync the oven clock to your phone so you never have to update it. The app also will send you personalized recipes and meal plans plus has a home care wizard to manage your range and maintenance of it. You can also use Alexa or Google home with this. You have to love technology! I love the 5 burners and the non stick griddle is really my favorite part. It's easy to cook eggs or a burger on it. The edge to edge grates also make it easy to slide pots around. The inside is very spacious, much larger than my last oven and you can fit a large roast or turkey and multiple other things at one time. I am very happy that this one has a storage drawer at the bottom, it makes it easy to store my cookie sheets and pizza pan.
I would recommend this to a friend Great until it's not.....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this stove for 1 year & 1 month and just got the C-F2 error code. The oven touch pad is now unresponsive and won't turn back on. So an $800 stove, has to have parts replaced after basically only a year? Wouldn't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to ensure that we provide a better cooking experience. We'll be glad to help with your Samsung range.
You can clear most information codes on a range with a reset. However, some error codes may require additional steps to solve the problem.
The below link is the user manual for your model. Turn the page 44 for reference: https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I also added this link/video for reference:
Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145288072), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Griddle
ONERER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOOD I DO LIKE THIS I DL]]] ,JE, VTHE NERST sing it Provide details about why you liked or disliked a product All submitted reviews are subject to the terms set forth in our Terms and Conditions We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum Advertisements, “spam” content, or references to other products, offers, or websites Posting of content in exchange for compensation of any kind including the receipt of free or discounted products other than through the verified Best Buy Tech Insider Network program, or posting reviews on behalf of the manufacturer of the product being reviewed. Email addresses, URLs, phone numbers, physical addresses or other forms of contact information Critical or spiteful comments on other reviews posted on the page or their authors If you are not the copyright holder, you may not submit copyrighted images Objectionable images will be rejected In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us. Enjoy writing your review! Close GOOD I DO LIKE THIS I DL]]] ,JE, VTHE NERST ERF Add a title ONERER Add up to 6 photosOptional
I would recommend this to a friend - Pros mentioned:Performance
Best Buy Fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this stove. I bought one from Lowe’s first because they had one I really liked. First time buying a major appliance from Lowe’s, And The Last. Had it for over a month and was never able to use the oven. Took 2 weeks to finally get through to get it repaired and then they couldn’t fix it and that I could return it. Well went back to Best Buy never had a problem with them. Got my stove from Best Buy, love love love it. Works great. I learned my lesson and will stick with Best Buy. Great service and great products Thank you Best Buy
I would recommend this to a friend Gas range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made appliance. Not what I wanted. Not in store only had a picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that it's essential to keep our appliance looking good and be comfortable using it, PamelaM.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145237682), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Performance
wife
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with salesman and so far product has been Great, Not real happy with how to put on and take off the door you might think you made it easier but when calling for assistance to get door off for insatll not one person at samsung was helpful, actually if it was not for your store empolyee who sold me the product I would say the experience after getting product and putting door in and 4 hours of no one at the call help number you have or the samsung side for questions for simple questions was horrific. So in a Nut shell when I bought the product the salesman was knowledgable and helpful but all you 1 800 numbers Suck. The two men that delivered where amazing also.
I would recommend this to a friend - Pros mentioned:Ease of use
Slide in range and oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and easy to install, not a lot of stainless steel more black but still great looking
I would recommend this to a friend Samsung stoves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item looked good on unboxing, then once installed noticed a indention in the stainless front panel on right side. Could notice when light reflected off of it. This is the 2nd one i bought cause tye first one i bought they brought out out it in my truck as a display model but i rejected it cause it literally looked filthy and greasey. And as i disabled man getting help was terrible and debilitating on me to stand and try. No one wanted to acknowledge or be accountable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille