Customer Ratings & Reviews
- Model:
- NX60A6111SB/AA
- SKU:
- 6447890
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the 6.0 cu. ft. Freestanding Gas Range, especially the helpful griddle, overall performance, and ease of use. The WiFi connectivity and impressive design are also well-received. However, some customers have reported issues with the knobs and control panel, while others found the instructions unclear.
This summary was generated by AI based on customer reviews.
Samsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new range but was disappointed there were no instructions how to turn the oven on. I have not had the button controls before and was confused.
I would recommend this to a friendI loved it till it error caused oven unusable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved the stove but sadly it got a C-F2 error after having it 1.5 years (and right before Thanksgiving cooking). Communication error between main circuit board and touchpad. Took a chance and replaced the touchpad (ribbon cable came with it) and still have the same error. If it is the main circuit board, it cost half the cost of what we paid for the stove. Oven is totally unusable. Will not buy another Samsung oven and don't won't buy another "Smart" oven. It's a gas stove so there is very little "Smart features" to use. Don't need fancy electronics on a stove, just something else to cause problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fitzann121,
We want to ensure that you have the best range possible. We want to speak with you directly to provide support and see what other options we can lay for your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146527013, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Knobs
Poor Quality - Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range works great for a couple of years but soon the knobs will start breaking off. You can buy a pack of them pretty cheaply so it’s not that big of a deal. But soon after the igniters will start to fail, repeatedly. Ugh. I would choose a different brand. Also, for the love of God, avoid Samsung refrigerators at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Preparing meals requires a reliable range. Let's get the information you need to ensure the range operates properly.
The link below will help you identify why the igniter of the range is not working and how to address it. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
You can check the availability of the replacement knobs and other parts of the range by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147478843) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I recommend this stove to everyone excellent brand
I would recommend this to a friendwell done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.larger oven interior, excellent delivery and installation
I would recommend this to a friendBad customer relations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my stove/oven. The issue is that the factory authorized rep refused to fix my appliance. I had a rodent in my house to cut one wire. After spending an hour on the phone with a customer service rep that really didn’t speak that clear of English, they sent a factory authorized rep to my home to look at the stove. After refusing to fix it, I got back connected with customer service. It was a text and it took way over an hour for the people to refuse to sell me the part that’s needed for me to fix it. I went to about six different locations in Dallas, Texas, and could not find the part myself.. while it may appear, they have good customer service. Their whole point is to upsell you and to force you to buy a new one.! my advice to spend an extra 50 bucks and get a decent whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your experience with the factory-authorized representative could have been better, SallyS. We want to speak with you directly to offer support and discuss options for fixing your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147814047, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Ease of use
Replacing a long time appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Our last gas stove last 26 years so making a change was an adjustment, but simplified by the newer technology.
I would recommend this to a friend Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible broken less than 3 years throwing code C-F2 barley ever used this until the past couple months now it doesn’t even work should last way longer than 3 years to begin with who can even afford all new appliances every couple years . I bought a matching dishwasher that just broke a couple months ago that was barely ever used .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your range plays an important role in preparing meals, Angel6206. Let's get the necessary information to ensure your stove provides satisfying results.
The link below will help you address the error code showing on the range. Learn more by checking the hyperlinks.
Samsung range or wall oven error:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance with the range and dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148478190) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Thanksgiving 2022 because the Samsung oven before it died right before Thanksgiving. Out of warranty of course. The new Samsung died again at Thanksgiving. It would not maintain the temperature and differed by 60+ degrees from the setting. Had service come out while still under warranty and this unpleasant man said there is nothing wrong with it. I even had photos of the temperature disparity. He just left. Warranty expired last week. Now my only alternative is to continually shut off the oven and reset the temperature to maintain the needed heat. Samsung is not what it used to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TheresaC,
I can't imagine how celebrating Thanksgiving would be without a working range. Let us take care of the range right away.
Here is a link to help you with the range. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146586795 to help our team pull up your information.
Have a great day.
^Aloe
Buyer Beware...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and 3 months, I recieved the C-F2 error code, which basically means the digital panel is no longer talking to the oven. I didn't buy the warranty and because of this Best Buy was not willing to work with me. The cost to fix the oven with Geek Squad was 80% of the cost of what I orginally paid for it. I'm disappointed in Best Buy's customer service. I bought a very old house within the last year and I can safely say, I won't be purchasing any further appliances from Best Buy in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of dealing with a range displaying an error code. Let us help.
Below is the user manual link for your model. See page 44 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146735506) to help our team pull up your information when you message us.
Thank you.
-Angelica
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not buy this stove. I have had it exactly 1 year and 2 weeks and an error code has disabled the entire oven function. Looking online many people have experienced the same problem. If they need to replace the touch control panel it is expensive. Because I am 2 weeks past my warranty Samsung will do nothing. But they did tell me to have a nice day :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to deal with a range giving an error code, CathleenK. Let us help.
Below is a link containing the range error codes. Browse the guide and select your unit's error code to troubleshoot it.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also check page 44 of the user manual for other range error codes and suggested actions.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146798434) to help our team pull up your information when you message us.
Thank you.
-Angelica
Griddle Won't Clean Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung range in January with a griddle. I used the griddle and cleaned it as per the manual. It would not clean up properly and so I complained to Samsung. They promised to send me a new griddle, but have not followed through on their promises despite numerous contacts. On the whole, the range works well, however, the griddle will not clean up and I will never use it again. But, most disappointing is the fact that in almost 7 months, they have not followed through on their promise to send me a replacement griddle, so the stove looks good and I can get rid of the griddle that will not clean up properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jack, I see you have some concerns with cleaning your Samsung Range cooktop and know how frustrating it can be to see your new unit dirty. I would like to assist in keeping your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Error code immediately after plugging in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up everything and thought I was all set. Last step, I plugged the range in and received a C-F2 error code. Stove top worked but could not do anything else. Extremely disappointing to have a brand new product that is already defective within 30 seconds after plugging it in for the first time. Back to step one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brad,
Thank you for bringing this to our attention.
I understand how frustrating this experience is for you and we like to help you through this experience about Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless steel and the error code C-F2 to troubleshoot you can Press OFF/CLEAR, and then restart the oven. 2. If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power.
You can check the product link and turn to page 45 for error codes.
https://downloadcenter.samsung.com/content/UM/202105/20210525183514466/NX60A6111SS_AA_DG68-01341A-02_EN-MES-CFR_210511.pdf
I hope this link resolves your concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144242038
Thank you for choosing Samsung.
^Ross
Not a fan of Samsung anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Straight garbage. Had it for almost two years and code C-F2 came up and oven won’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with a range displaying an error code, TaurusP. Let us assist.
Here is a link to the user manual. See page 44 for the recommended actions when the range shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202309/20230920161254294/O_01._DG68-01341A-05_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146703024) to help our team pull up your information when you message us.
Thank you.
-Angelica
worked nice until the protection ran out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.touch panel stopped working a month after my protection plan was up
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the feeling of having a range with a touch panel not working, AndrewK. Let us help.
We recommend checking the link below for troubleshooting steps when the control panel does not respond.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
OVEN IS BROKEN OUT OF THE BOX.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top worked fine. Error came on the stove display and when I called Samsung they told me I had to have a technician come out and fix something that I just bought. Never even got to use the oven. Bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Based on the information provided, you are currently working towards a resolution with one of our Authorized Service Providers. We are very confident that the technician will be able to resolve this matter for you.
If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143751138) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty