Customer Ratings & Reviews
- Model:
- NX60T8511ST
- SKU:
- 6411912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the air fry feature, ease of use, and the overall design and appearance of the 6.0 cu. ft. Front Control Slide-In Gas Convection Range. Many appreciate the numerous features and the quality of the appliance. However, some customers have noted issues with the burners and the effectiveness of the fingerprint resistant coating. A few also expressed concerns about the touch screen and the user guide.
This summary was generated by AI based on customer reviews.
range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is very good. Delivery was on time and installation was quick and well done. The range itself is very nice. Time will tell, but so far so good!!
I would recommend this to a friendIncredible Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Staff is amazing. I will not buy any of my Appliances or Electronics at any other place.
I would recommend this to a friendLove the Tuscan color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy about the purchase. I ordered the Tuscan color and it blends in very well with my grayish brown cabinets.
I would recommend this to a friendRhonda
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new slide in gas stove. Very pleased and looks high end. My only con is there's no manual on how to use the convection and air fry.
I would recommend this to a friendThink again if you're considering this oven
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven randomly shuts off. The Samsung community notes indicate this is a widespread problem and Samsung has no idea why this happens. We've learned to live with this. No more Samsung appliances for our household.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with an oven randomly turning off, DavidL. Let us help.
Below is a link with troubleshooting steps to try when the oven does stay on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358877) to help our team pull up your information when you message us.
Thank you.
-Angelica
Does not work well
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove a year ago, from the first week I realized that the main burner did not work well sometimes it doesn't turn on automatically and I have to use a match to light it.I Called Samsung to request repair They came two times to repair it but the stove is the same with the same problem. It seems that I have an old stove that does not light well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
A cooktop or range can be scary, but fortunately, the explanation is simple and easily corrected in most situations. Yellow flames and abnormal flame shape or size are just a couple of examples.
One burner on the cooktop does not work https://www.samsung.com/us/support/troubleshooting/TSG01001949/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144863624) to help our team pull up your information.
Have a great day.
^Charles
Oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and the style. I have confidence with the brand, have always used it as first choice in appliances.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review and being a Samsung customer! ^Ty
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fastest cooking great nice color love the options for WiFi
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Afruz, I would like to congratulate you on your new Samsung Range. I am glad you are loving how fast the unit works. We thank you for choosing Samsung in your home. ^Brad
Not working after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Range however weve only had it a little over a year and the oven will not work. Convection fan doesnt spin and the oven is stuck on preheat at 175 degress. Thats alot of money to spend on a product that has problems after a year!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Cupcake,
Thank you for bringing this to our attention. We appreciate you letting us know that the convection fan on your Samsung range doesn't spin, and the oven is stuck on preheat at 175 degrees. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide that you can check regarding the issue with the convection fan.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
For the oven stuck in preheating, you may check this helpful link below to help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you encounter a problem with the range in the future, you may check pages 46-50 of the user manual and try the suggested actions or troubleshooting guides.
https://downloadcenter.samsung.com/content/UM/202103/20210316140714381/NX9000T_NX60T8511SS_AA_DG68-01221A-06_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144289266
-Angelica
- Cons mentioned:Burner
Black is not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven has quirks I do not like. It takes sooo long to heat the oven to 400 F baking. The oven promotes Air Fryer but it is not an even heating and it ruins the wire rack coming wiht oven. A SMALL Air Fryer would be much better. The top burners work in reverse. The BLACK to shows every speck of dirt/grease and hard to clean top.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want your cooking experience to be the best, DennisM. Let us fix this and use your gas range to the fullest!
Whether your oven takes too long to hot, or Food may not cook well, there are some simple things you can do to try to fix it.
I have shared some helpful links to correct your oven's temperature.
Samsung oven heat temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Here are some tips to "Use Air fry mode on your Samsung oven":
https://www.samsung.com/us/support/answer/ANS00088063/
I have shared details on "How to clean your Samsung cooktop":
https://www.samsung.com/us/support/answer/ANS00049945/
You may also watch our youtube video about "Cleaning the gas range":
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145234045, to help our team pull up your information.
Have a great day!
^Chrystel
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the finish on it and goes grrat with my suite of Samsung appliances.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new range. Great price and quick delivery. Fun to use and can't wait to dehydrate something
I would recommend this to a friendBrand response from Samsung
Posted .Hi there BettyCrocker, I would like to congratulate on your new Samsung Range. I am glad delivery went well for you and you are liking the machine. Thank you for choosing Samsung in your home. ^Brad
Great but…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved every minute of using this range. It died today without warning and out of warranty only 18 months after purchase.
I would recommend this to a friendDisaster experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See poor customer service review for the Samsung dishwasher. We wouldn’t have bought the oven except for the need of the dishwasher. The delivery team left the oven in the garage so I had to get a friend to help bring it in the house. Then we found they brought the wrong appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to inquire about their replacement process, as they received the wrong product.
Have a great day.
-John
Best gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Flames or high the way i want it. Over all very good.
I would recommend this to a friendStove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove the big and small burners are my favorites at least those are the ones we use a lot
I would recommend this to a friendMoney well spent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have everything in this Samsung Gas cooking range as I wanted except that app does not allow start or stop.
I would recommend this to a friendWorks great so far! No complaints.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this range for almost 2 months now. So far, it works great and I do not have any complaints.
I would recommend this to a friendNew Stove great features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features, smart controls is a nice add on. Overall meets my expectations.
I would recommend this to a friendVery satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I recommend this product. I love the black stainless steel color
I would recommend this to a friend