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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 561 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Ease of Cleaning

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the air fryer function, ease of use, and the oven's spacious size. Many appreciate the stylish design and the quality of the appliance, while some find the fingerprint resistance feature less effective than advertised. The burner performance also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 561 reviews
  • Rated 1 out of 5 stars

    DONT Buy, If you really cook!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fancy range, poor design and uneven heat dispersion. Samsung engineers need to work with household everyday home cooks rather than chefs. You do not need so much BTUs for home. Also all the burners need to have an inner and outer flame vents to provide even distribution of heat. The range has a rubber sealing in the front which is hard to clean. The back of the range gets dirty and it is impossible to clean it. The middle burner should be really powerful for grilling and it is almost unusable. You smell gas when cooking. We had someone recheck our connections and the smell only comes when cooking. I gave one star for the blue light when the burner is on. Samsung, go talk to an Indian company that makes such cooktops and try to implement that simple but super effective design. On and I forgot to mention, 400F oven temp is actually 380F inside. Get it right and send me one to test it Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We see your point of having an even heat dispersion on your Samsung range whenever you cook food, VAShopper. We'll be glad to help you be more comfortable using your unit.

      Seeing something strange happening on your gas stove, cooktop or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected.

      I recommend checking the link below for steps to help correct the flame distribution of your gas range.
      https://www.samsung.com/us/support/troubleshooting/TSG01001946/

      Gas smell for Samsung range:
      https://www.samsung.com/us/support/troubleshooting/TSG01001945/

      The below link is the user manual for your model. See pages 38-39 for a guide to cleaning your appliance.
      https://downloadcenter.samsung.com/content/UM/202112/20211214152130274/NX60T8711SS_AA_DG68-01220A-07_EN-MES-CFR_211207.pdf

      You may also refer to the below link for additional information about cleaning your Samsung gas range.
      https://www.youtube.com/watch?v=pCLkUo4ns6w

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145098042) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love the convection oven for baking.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the convection oven for baking. Easy to operate the control knob.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 2 years old and the oven has stopped working. Best Buy total tech member and it's going to cost $99 to have a tech come repair. Total tech repair call center is based outside of the US and they do not understand what needs repaired, they scheduled my microwave to be fixed.... what a nightmare dealing with this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung style and quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This range replaces a 20+ year old range...all I can say is WOW! The smart dial makes using the oven effortless and the power burner boils water in a flash...it's almost too beautiful to use! What a fantastic upgrade for my kitchen!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and it never worked well, they didn't want to take advantage of the warranty, it was missing parts. The technician said that they had hit it, which is a lie. That's how I bought it. I had to compare another unit somewhere else, not with Best Bay. Check their merchandise from the outlets and Samsun didn't want to take responsibility either, so I lost my 1,300 dollars that I'm still paying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Aloe Samsung

  • Rated 1 out of 5 stars

    Garbage waste of money

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible oven. This one was returned 3 times! Each one that came a problem! The last one that came the fab was making a LOUD horrid buzzing sound. Needless to say I decided to purchase the GE Cafe. There is no comparative to the cafe. Don’t waste your money on any Samsung appliances. I bought a Samsung fridge years ago I should have known from that experience not to bother with buying an oven. The fridge waterline stop working. Was told the entire freezer door would need replacing in order to fix the waterline system that’s build into the door -that fix $1000. It went into my garage for years as a back up fridge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    no user book

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i need a book with this stove to know how to use it no books with it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I can definitely help out with the Owners Manual for your new Samsung Range. I have located the user manual in a link below:
      https://downloadcenter.samsung.com/content/UM/202004/20200414162726602/NX60T8711SS_AA_DG68-01220A-00_EN-MES-CFR.pdf
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Hard to clean easily scratchable top

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratched top within first week.buttons get hit and turned on whenever standing close for stove or microwave access.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I can feel the difficulty you're experiencing with the range. Let's help you with this, JenniferR.

      We recommend locking the control panel to prevent accidental operations. Please read 33 of the manual for further details.

      User manual:
      https://downloadcenter.samsung.com/content/UM/202309/20230920154254088/O_NX60T8711SS_AA_DG68-01220A_EN.pdf

      For easy cooktop cleaning, please browse the link below for tips. Kindly click on the embedded links.

      How to clean your Samsung gas cooktop:
      https://www.samsung.com/us/support/answer/ANS00049945/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146957564, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really beautiful unit. It comes with an adapter for using a wok! The UI is really smooth. The WiFi works flawlessly. A little pricey, but I would totally buy it again. The quality of the metal work is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Gas Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this gas range very much! It really looks great in my kitchen. It is serving its purpose well. I got a good deal in this great appliance from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Tuscan steel range

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our range failed on us and we purchased this one great but got it on sale. WiFi capability come in handy when cooking. Air fryer ability is ok but not desired takes too long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stove!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Samsung stove we purchased. It heats and bakes consistently, not to mention it great looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the design of it the wifi is a plus but a little disappointing of the functionality of it . You should have been able to control everything on the app with out physically being in front of the stove.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Tuscan Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung’s new Tuscan color. Fits perfectly with my style. My daughter loves the oven, she’s picked up baking. Can’t wait to get the other matching appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great stove easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, I love the customer service of Best Buy, they are very carefully of their clients and send your product exactly when you expect... I love my new stove

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range, love the way it cooks, lots of features I haven't tried yet. Looking forward to "Air Fry".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This range lacks nothing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the features it has. I love the smart dial. The gas oven and the stove cook incredibly well and accurate. Last but least I love the color!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great with Quartz counter tops. Fiancé was second guessing the color choice, but she quickly agreed it matched.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Oven (2nd one)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did have to recalibrate the oven, as it was not accurate in temperature readings initially. Also, the first range we had to return due to immediate errors indicated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Slide in Gas Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and lots of features! If I am being honest, I probably paid a bit too much but absolutely love the color!

    I would recommend this to a friend