Customer Ratings & Reviews
- Model:
- NX60T8111SS
- SKU:
- 6411917
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the overall and burner performance of the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-FI, as well as its appealing design and baking capabilities. Many appreciate its ease of use, connectivity features, and other functionalities. However, some customers have expressed concerns regarding the quality of the knobs and the responsiveness of the control panel.
This summary was generated by AI based on customer reviews.
Alton
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for our most recent project. Our buyers will love it.
I would recommend this to a friend- Cons mentioned:Knob quality
Cheap parts
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The knobs are plastic and broke within the first month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Knobs are crucial in giving you full control over the many functions of your cooker. Let us help you FrankieI.
If range parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code.
To avoid the knob from breaking in the future, this can be resolved by keeping it clean and assembling it properly. See page 32.
https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145372693) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and product. Will highly recommend.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is ok but they not came with the griddle they lied to me about it they told me they came with the griddle that’s it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
GREAT SERVICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and quality products! Quick check out!
I would recommend this to a friendBrand response from Samsung
Posted .Hello NicoleS! Thanks for leaving a review with us! ^Ty
oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value for what it has. Ge is 2000 more..
I would recommend this to a friendBrand response from Samsung
Posted .Hello visio. Thanks for your range review! ^Ty
great unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great unit, large cooking area oven. Color works with new kitchen.
I would recommend this to a friendCheap. Don't buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't get very hot at all. It's virtually impossible to get it hotter than 350. The burner went out less than two years after purchase. We had to replace the knobs after two years as well because the plastic broke off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your review regarding the range's current state. We wish to aid you with this, AshleyD.
I have shared the manual to learn more about the oven's temperature settings. Kindly read page 21 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202309/20230920160155686/O_01._DG68-01223A-08_IB_FULL_EN.pdf
To help rectify the runner's performance, we recommend following the troubleshooting guide below. Please click on the embedded links included for additional help.
The burner does not ignite and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
To help rectify the oven's cooking and temperature efficiency, please browse through the guide below. For more details, please select the bullet point that most closely relates to your range experience.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146981751, to help our team pull up your information.
Have a great day!
^Chrystel
NewHome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team was professional and overall polite.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Just in time for this great holiday season.
I would recommend this to a friendpanel problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only been able to use the oven once The entire panel won't function and it won't unlock I've gone online to troubleshoot and each time my son has to pull it out and unplug it so it resets, its so frustrating! there is no area in my guide or information that came with this range that explain this or how to use the wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142694563. We thank you for being a part of the Samsung family. ^Brad
Not the best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but have to reset it because the touch controls stop working or freeze
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your convenience in using the range is essential to us, AbrahamM.
This link will also help you rectify the performance of the control panel.
Control panel is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802200, to help our team pull up your information.
Have a great day!
^Chrystel
Decent range for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have gas version on display what we expected otherwise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued client,
Thank you so much for taking the time to leave us a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bough this product in march end and installed it after 14 days as our plumber was not available. Once this range is installed , we have gas smell from gas range, called gas company and they said that there is gas leak form burners and vent in the back. Tried to called best buy to exchange but they denied as it was more tan 15 days. We tried to call Samsung support to get it fixed and they have give technician time after 7 days. It's been disappointment to get defected/bad item and for fixing it's taking 7 days. How can we live without range for so long with small kinds in home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vikash,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a gas-like smell. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60T8111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492296
Thank you for choosing Samsung. Have a great day.
-Trisha-
Unfortunate
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sad to report that this oven range hasn't worked out for me very well. I've had six repair calls for this appliance and several parts replaced. The issue is the oven doesn't heat properly resulting in extended (and unpredictable) baking times. The range has been fine. I would not recommend this product. I would also recommend Best Buy consider discontinuing Samsung ranges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JMacFarlane,
I see you are needing assistance with your Samsung Range oven compartment and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143122337. We thank you for being a part of the Samsung family. ^Brad
Samsung Stove 6.0cu.ft.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one star because i ordered it and was backordered the next day.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Samsung slide in gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove was packaged well. Seems to be of quality construction and straightforward operation.
I would recommend this to a friend Dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love it but the front panel oven control does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samantha, we are sorry to hear that you are disappointed with your range. We would like the opportunity to discuss this matter with you. For more assistance, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143085270) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Best Buy Response
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove defective and replacement stove may be shipped weeks later.
No, I would not recommend this to a friend- Cons mentioned:Knob quality
Stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stains very easily and burners gets discolored very fast within first two weeks. Oven is not that great and creates a lot of smoke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChaitramBoodram,
We appreciate your review of the experience with the burners that stain easily and get discolored and the oven that creates smoke.
Here are the links to the guide about cleaning and caring for your gas range.
https://www.samsung.com/us/support/answer/ANS00049945/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may check the link below for troubleshooting steps to try when there's odor or smoke from the oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144920796) to help our team pull up your information.
Thank you!
-Angelica