Customer Ratings & Reviews
- Model:
- NX60T8111SS
- SKU:
- 6411917
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the overall and burner performance of the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-FI, as well as its appealing design and baking capabilities. Many appreciate its ease of use, connectivity features, and other functionalities. However, some customers have expressed concerns regarding the quality of the knobs and the responsiveness of the control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control panel
PIECE OF GARBAGE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKS! We have had it a little over a year and once again it has stopped working. The control panel is unresponsive although the pilot lights work. Arranging for service is a complete nightmare. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello bklynwen,
Thank you for reaching out and sharing your feedback about your Samsung gas range. I understand you're having issues with your gas range as it stopped working and the control panel is unresponsive. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001952/ to guide you if your Samsung range, oven, or cooktop will not turn on or stay on.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110126/ if buttons on your gas range does not respond.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536136.
-Noraina
- Pros mentioned:Overall performance
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Stove...The delivery guys were EXCELLENT....Thank u
I would recommend this to a friend Unresponsive Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel gets stuck and becomes unresponsive. You have to unplug the oven for it to reset. Samsung has no solution for it. I would say, there are better options out there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range control panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142691944. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Control panel
Panel died on day 1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel died on day 1. Worked for a few hours then died. Had to get a warrantee replacement. Huge hassle, very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Roach. We understand that this was both a frustrating and disappointing experience for you, but are pleased to hear that you were able to get it resolved and have a replacement. Thank you for being a member of the Samsung family. ^Lo
Disappointed and frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven broke 17 days after having it. Turns on but won’t heat past 175. Called Best Buy can’t return because it’s past the 14 days. Spent 45 minutes on phone with Samsung to troubleshoot and still didn’t work. Now have to wait almost 3 weeks before technician comes to look at it. Very frustrating to spend good money on an item and then be inconvenienced and have it break after two weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Trelo, I hear you are are having issues with your Samsung Range and glad to see that you are scheduled for service. I understand that this can be frustrating but glad the issue will be resolve. If we can help anyway, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425553. We welcome you to our Samsung family. ^Brad
- Cons mentioned:Control panel
trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not working at all. I had installed it 1 week ago Now I realized this is common issue with this model after i read review
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ke0825,
I see you are experiencing issues with your Samsung Range control panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143118155. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Control panel
total disappointment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel always freezes, you have to pull the stove out and unplug it to reset it so it will work again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there kiko1, I see you are experiencing issues with your Samsung Range control panel not operating properly and know that is crucial when needing to use the oven. I would like to offer some assistance in getting your unit up and running properly. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143458295. We thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
Gas range not working anymore, worth $900.00.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, I bought it on July 7, 2021. I used the oven three times and today, I cant use it anymore. Oven no longer function anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gasrange! We are sorry to hear that your range is not working as it should. I have provided a link that will address your oven concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001952/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143932614
Thank you for choosing Samsung. ^Nic
owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.team did not unbox my range. purchased the fridge, microwave and dishwasher from another store, where they unboxed and inspected my new appliances to assure i was happy with my purchase.
I would recommend this to a friendSamsung Appliances stink
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven only worked properly for 1 year. Now it takes the oven 45 minutes to kick and heat up to 350 degrees. I just joined a class action lawsuit against Samsung as this problem is happening with many of there stoves. Not to mention the crappy refrigerator that just had to refund me the purchase price. Samsung makes awful kitchen appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's get you assisted with your range. To keep your oven's optimal performance, kindly visit the recommended links below.
Many heating issues are related to the voltage. There are some simple things you can do to try to fix it. Learn more from these details.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
To run a calibration, turn to page 27 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308174840236/NX60T8111SS_AA_DG68-01223A-06_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145562242, to help our team pull up your information.
Have a great day!
^Chrystel
Grates scratch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove overall is great, the top grates however are not they scratch easily and turn black I am very disappointed I have used the stove a few times only.
No, I would not recommend this to a friendPoor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waited over 5 weeks for the item to be told they still had no eta; customer service at store was horrible as they would not price match down the similar model; ended up getting item refunded and bought at lowes due to poor customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElizabethB,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could! But the stove is mission action, never was delivered and I’m fighting with beat buy for my full refund!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience with the never delivered range and fighting for a full refund.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
- Cons mentioned:Control panel
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased and the control panel for oven does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142912427. We thank you for being a part of the Samsung family. ^Brad
Samsung has horrible customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove stopped working after 1 year. Two weeks of waiting for Samsung to fix issue. Still ongoing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RichardL,
We understand that your overall experience with the range can be disappointing.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Worst Customer Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove came with no burner caps. I have been in contact with Best Buy and Samsung countless times. I keep getting promised the caps but they are never sent. It has been a terrible experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you anytime, JosephC. We want to speak to you directly to provide support and see what options we can lay about the burner caps of your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146498904, to help our team pull up your information when you message us.
Have a great day.
-John
Very good oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do recommend this oven for everyone. It has everything you would ask for to have
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the dang thing to arrive. Bought it in Dec, scheduled for Jan rescheduled by your company x2 and havent got it yet...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about your order.
Have a great day.
-Ernest-
Bad paint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paint allready dull In some parts . Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Checo2739. Thanks so much for sharing. ^Jecca
Return Challenge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is damage on the bottom side not even visible but luckily it caught my attention. Trying to return but the system is not allowing. It is not even 10 days?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience in returning your range as it has damage on the bottom side of it.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica