Customer Ratings & Reviews
- Model:
- NX60A6751SS
- SKU:
- 6469037
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the double oven feature and the ease of use of this range. Many also appreciate its appearance and various features. However, some customers have expressed concerns about the grates and the design of the knobs. Others have mentioned issues with the timer.
This summary was generated by AI based on customer reviews.
Appliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledgeable sales staff and delivery was perfect.
I would recommend this to a friendmr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.as usual...best buy doesn't research its products. the air fryer oven doesn't come with ANY instructions. only a small info in about 4 languages....this is THE USA.....tried using air fryer and was a total disaster. you have to learn by trial and error....a lot of error and wasted $$$ and food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello computerenept,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your gas range as your air fry oven doesn't come with an instruction. I know how important it is for you to know your product. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202107/20210712122318123/NX60A6751SS_AA_DG68-01379A-00_EN_MES_CFR_210527.pdf for the user's manual for you to know more about the product. Just go to page 33 to guide you on how to use the air fryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569123.
-Noraina
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, high quality work, good attitude, good team
I would recommend this to a friendDisappointing Experience with Installation and CSR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a range that, while satisfactory in terms of performance, was marred by an incredibly poor installation process. The installation crew made several mistakes: they left noticeable dents and were unable to connect a standard gas line properly. They claimed that the range had a unique fitting that they didn't have, which was hard to believe. After some back and forth, a customer service representative finally admitted that the installers were at fault, but this only came after a frustrating 40-minute phone call where I was initially told it was my gas line issue. To make matters worse, I discovered additional dents on the clock panel after the range was unwrapped. Given that I paid $1500 for this, the entire experience—ranging from the problematic installation to the inadequate customer service—has been deeply disappointing. I would not recommend this service to anyone based on my experience.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you informing us regarding your installation experience. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good and service by Beat buy was great
I would recommend this to a friendDon’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap knobs. The middle burner has never worked. And the bottom oven went out && will not come on. The air fryer doesn’t work well(I think it over heats)) you can not “bake” in the top oven without burning the top of EVERYTHING. So disappointed. It’s been nothing but a headache for 2 years. Regret buying this appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrittanieH, we understand the significance of having a dependable range in our household.
Below is a link to help you diagnose why your middle burner is not working. Please choose "One burner doesn't ignite." Kindly click on the embedded word.
Flame issues on Samsung gas cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Here is a guide for simple steps to use the air fry feature on your oven.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
If your oven does not cook well and burns the things you bake, here is a guide to help you.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well-2
Here are simple steps to follow if your bottom oven won't stay on.
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147133300) to help our team pull up your information.
Have a great day.
^Camille
No manual
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine so far. An actual manual would be appreciated
I would recommend this to a friendPiece of Junk!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung stove is a complete piece of junk. I can’t bake because it burns all the edges of my cookies and brownies, then it’s raw in the middle. I have lowered the temperature of the oven, and it still burns and is raw in the middle. The double oven stove is useless. I’m so disappointed in Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know that dealing with an oven that does not perform as expected can be frustrating. We're here to assist.
Below is a link to help you diagnose if your oven is not cooking or baking correctly. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Please see page 25 under the "Rack and Pan placement," page 27, "Cooking Mode (Single mode)," and pages 28 to 29, "Temperature setting guides " section of the manual, for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230920161659379/O_01._DG68-01379A-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146637725) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Double oven
Great replacement for our aging stove.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great stove and love the double ovens. user guides is very lacking on how to use. good thing you can google on how to use.
I would recommend this to a friend So far dissatisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first range that was delivered overheated immediately and had a code flashing. The second range they brought me, the stove top works, but the oven burns everything. Burnt on top and not done in the middle. So, now I’m trying to troubleshoot that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The range is one of the most important appliances at home that ensures a freshly cooked meal is available, LydiaS. Let's get the information you need to get the best results whenever you use the cooktop.
I have included links below to help you achieve consistent cooking results when using the range. Please select the scenario that best fits your situation and get more information by checking the hyperlinks.
User manual, page 41 (Temp Adjust):
https://downloadcenter.samsung.com/content/UM/202401/20240112151739502/O_01._DG68-01379A-03_IB_FULL_EN.pdf
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146867930) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Pros mentioned:Double oven
Great stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the stove about a month and I love it! The dual oven was a savior during Thanksgiving dinner.
I would recommend this to a friend - Pros mentioned:Appearance
Beautiful Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful stove and works great. Still learning how to properly use it. Its worth every penny
I would recommend this to a friend A lot of waiting and up and down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had my stove for more than 10 days had to return it after missing parts wating for my new stove this has been a real roller coaster never send the right part
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144760898
^Camille
Stove to complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To hard to clean, too complicated, to much work with this stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty of cleaning the range, Coco. Let us help.
Below are the links detailing how to clean the gas range. The second link is a video you can also watch. For the gas range cleaning guide, you may go directly to 1:45 of the video.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to pages 45-51 of the user manual for more information about cleaning and maintaining the range.
https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149692064) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Features
Had it for almost a month now
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything about it. Still getting use to different features.
I would recommend this to a friend Samsung oven
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove broke the day after the warranty expired. Don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your stove failing on you right after its warranty expired, SusanB. We want more information about what’s going on with your range so we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151470669 so our team can look up your information when you message us.
Have a great day.
-John
Bad electronics
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to buy for size and function. But not easy to use. The electronic interface. Won't connect to WiFi.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi drustorm,
Thank you for reaching out to us and we are glad to know that you purchased one of our Smart Freestanding Gas Range. We apologize for the inconvenience that you are having a hard time using the functionalities and for not being able to connect to wifi. We truly understand that this causes inconvenience especially if we are cooking our favorite dishes.
The link below is a user manual to help you know more about the product and its functionalities: See pages 16 to 44.
https://downloadcenter.samsung.com/content/UM/202107/20210712122318123/NX60A6751SS_AA_DG68-01379A-00_EN_MES_CFR_210527.pdf
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
You may check this link for future reference to reduce unnecessary repairs over the Smart Freestanding Gas Range lifetime.
https://www.samsung.com/us/support/answer/ANS00049945/
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6751SS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144390113
Thank you for choosing Samsung. Have a great day.
-Trisha-
Robinson Appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had told the sales person that I had had a fire, and they came back early and delivered it and could not hook it up. My cabinets are not in due to the fire.
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love features! Air fryer❤️❤️ Griddle plate is awesome
I would recommend this to a friendIts ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok, its like a basic oven but sometimes i feel like it doesn’t cook food properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let's make your cooking experience a breeze.
If it takes a while for the oven to heat up to the desired temperature, your food might not cook properly. We'll inform you of the steps you need to take to correct this. Here is a link to help you with your range if it needs to cook correctly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have also included a link to the range's user manual. Please turn to page 40 under temperature adjust to re-calibrate the temperature of your oven depending on the recipe you are making:
https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145925778) to help our team pull up your information when you message us.
Have a great day.
-John