Customer Ratings & Reviews
- Model:
- NX60A6751SS
- SKU:
- 6469037
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the double oven feature and the ease of use of this range. Many also appreciate its appearance and various features. However, some customers have expressed concerns about the grates and the design of the knobs. Others have mentioned issues with the timer.
This summary was generated by AI based on customer reviews.
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung trash control board already failed I would avoid
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you with your range’s control board at any time, ChrisP. We would like to have a direct conversation with you to hear your overall impressions of this experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151470622 so our team can look up your information when you message us.
Have a great day.
-John
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very up-to-date modern and works great wife loves it
I would recommend this to a friendBrand response from Samsung
Posted .Hello Dana,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, not very user friendly. The flex duo feature is disappointing. Air fryer doesn’t work half as well as my countertop appliance. Have to take out the divider to use some features. Cumbersome to rearrange the plates/racks. Would not recommend-regret replacing my Maytag Gemini.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung range's features and dividers/racks, Mike. We're here to help you.
The below link is the user manual for your model. See pages 24-26 for information about using the racks and dividers and page 33 about the Air Fry mode for reference.
https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf
You may also check the link below for additional information on using the Air Fry mode.
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145072762) to help our team pull up your information when you message us.
Thank you!
-Angelica
Hasn't worked right since installation
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked right since install. Oven way too hot!. Overheats and burns everything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to ensure your gas range operates perfectly, Geri. Let's get the information you need to ensure the range is in tip-top condition.
The link below will help give instructions on ensuring the oven operates properly. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147406793) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Bad Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received the stove and converted it for propane. The top burners well. The oven only could reach 220 degrees after 45 minutes. I chatted with Samsung and was told to turn off the top burners and the oven would work. Well, how do you cook a meal when you can only use either the oven or top burners. We returned the range and went to Lowes and purchased a LG stainless steel range and it works great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
We appreciate your overall review. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
—Vannesa
I love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stive is great!! I love the 2 stoves so if i only need to heat up something , or cook for just me its so convient. Highly recommend this stove.
I would recommend this to a friendABSOLUTE WASTE OF MONEY AND TIME
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, brand new range--- and its burnt all my food, but only on 1 side. 1 side of my thanksgiving meals were burnt black and the other side not toasted at all. Its only heating/cooking one 1 side. Next- the material feels cheap and tinny. Yes I realize its stainless steel, but it feels like I could push through it and dent it with my finger. It feels like a cheap knock off. 3rd- not fingerprint proof. Truly upset about this purchase. I like my previous 10 year old oven more than this hunk of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChrisPBacon,
We all want a range that cooks well. Let us provide you with steps to improve the range performance.
Here is a link to help you with the range. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146573432 to help our team pull up your information.
Have a great day.
^Aloe
Bounced back and forth. Extended warranty not help
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home, one of the legs were broken. Called Best Buy and they asked me to call Samsung since it’s under one year manufacturer warranty. They came inspected it and said it a cosmetic issue go back to Beat buy. Called Best Buy again and they are telling me to call Samsung again we can’t help you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with your range broken leg part, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
FAILED AFTER 2 YEARS
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range had a fault code of C-20 after 2years of use, it was out of warranty and I purchased Best Buy service and the parts for the range were no longer available. I will never purchase another Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EddieP,
We all want our appliances to be in good condition. Let us assist you with the range.
To help you with the range error code, please see the "Information codes" section on pages 59 - 60 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517164725618/01._DG68-01379A-04_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147608977) to help our team pull up your information.
Have a great day.
^Aloe
Damaged when received multiple times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective stove. Haven’t gotten a good one yet. Supposed to get on now on September 12th. First two damaged one on sides and second one back of range crushed to stove top. Now have defective display. Hopefully good one on the 12th.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the available delivery date of the range.
Have a great day.
-Ernest-
Delivered over a month and still doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t even know where to start. Can’t really rate as only the range works. That works great. Oven itself has a sensor warning and we have yet to receive the new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I have had something like this happen before, so I know how frustrating it can be. We will need to gather some additional details from you so that we can see how we can best assist. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144023567) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don't Bother
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered Broken. And they rescheduled my appointment for a new delivery 3 times. Absolute Garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be working fine, heats well, been using it for Christmas Cookies.
I would recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new stove one of the best purchases I could’ve made 
I would recommend this to a friendStove review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color of the stove and the flexibility of the dual over.
I would recommend this to a friendNo call No show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up and never called me I had to call them. I was told we would have to re schedule 30 days later! After waiting 30 days already. I understand having to wait for things, but show up or call. Meet your deadlines when you make them or have answers as to why.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of having to wait for 30 days and didn't hear anything.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Things just aren't what they used to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it today and stopped working today garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maxx, we thank you for your review and we are sorry to hear of the concerns you have expressed regarding your appliance. We’d like to follow up with you regarding this matter. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011763) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Double oven
Excellent Range with all the bells and whistles!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range has been a godsend! I received it to replace an old end of its life GE, amd have been amazed at just how much of a difference it is. There are many features I'd like to highlight, for instance the main DUAL burner has 18,000 BTU power, which significantly lowers the time it takes to boil water or heat anything. The range has wi-fi capability that i have connected to my phone through the samsung app, which allows me to control the range remotely and is quite convenient. The double cavity oven is also very useful, allows to bake two things at the same time at different temperatures. The handles for the oven are easy to use, and the seperation may easily be taken out to make the oven full size for bigger roasts. Fuethermore it is a convection oven, which substantially lowers the cooking time, and everything comes out nice and even. Also it features an air fryer, where i have used it with the accompanying sheet rack, yet i would suggest to put that rack on top of a baking pan as oils may drip down from cooking meat/chicken. Overall im highly satisfied with the Range and couldnt be happier.
I would recommend this to a friend Damaged item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well took a day off work and the item came damaged. Trying again on Saturday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
No so shabby
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best units I have used outside of a professional kitchen. I am a terrible baker and one of my first uses was to make peanut butter chocolate chip cookies. I followed the recipe and the turned out legit perfect. The air fryer took some time to get used to but it's going smoothly 1 months in. Heck of a deal on a solid product!
I would recommend this to a friend