Customer Ratings & Reviews
- Model:
- NE63A6711SG
- SKU:
- 6447872
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle, particularly its air fry function and overall performance. Many appreciate its ease of use, convection technology, WiFi connectivity, and various features. Some customers have noted concerns about the glass top's susceptibility to scratches, the visibility of the controls, and the accuracy of the color representation in pictures.
This summary was generated by AI based on customer reviews.
Ranger Range :)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall functionality is on point. The scratches and cleaning sucks a bit.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kasu,
Cleaning the range is a bit challenging. Let us guide you in cleaning the unit.
Below are links to help you clean the range. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146500887 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Ease of use
Back to electric
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been many years since I cooked on an electric range. This range made it easy for my to convert back. There are so many cool features ... I'm still learning them all.
I would recommend this to a friend Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice looking stove. It is very hard to keep the cooktop clean. My wife purchased the recommended cleaner, but it is not cleaning the stove top. Thank you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulieH,
We appreciate you giving us a review about the Samsung range. You made an excellent choice for your home. We apologize for the inconvenience since the cooktop is hard to clean.
To help you with this, I will provide you with the Samsung link. It indicates an article about Cleaning and caring for the Samsung electric cooktop.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060833/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144723888
Thank you for choosing Samsung, and have a great day!
^Rainly
So far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed it but so far looks and working great!
I would recommend this to a friendRange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble getting connectedThat’s all I got to say
I would recommend this to a friendTerrible service, Sour customer experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been almost 60 days since I ordered this range as an open box, which I inspected in-store. Best Buy postponed the delivery twice and then brought the wrong item. After rejecting it, I was promised delivery a week later; this got rescheduled a day prior by Best Buy; then, on the day of delivery, after going out of my way to take a day off to have the delivery made, they cancelled without informing me, The day after an agent calls to amend, requests I need to pay a difference for a new one, I eventually accepted, got a payment link got busy, tried to access a bit later didn't work. I've called customer service at least 30 times since this issue started, I don't have a range, don't have my refund, and 30 days after they canceled themselves. In between, I have the best buy total and am still getting this much trashy service. Now I can't recommend the brand to order or whole heartedly make a delivery purchase here anymore. if it's not pickup don't waste your time and money it'll get lost, especially for large appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about your order.
Have a great day,
-Ernest-
- Pros mentioned:Air fry
Beautiful oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek! Darker than anticipated. Had lots of features and the griddle is sweet! The preheat and timer tones are a little much out of the box.
I would recommend this to a friend - Pros mentioned:Overall performance
Appl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a great unit, I wish my wife & I could have found an affordable matching microwave!
I would recommend this to a friend - Pros mentioned:Overall performance
Stove purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery. The stove is awesome and Im so happy I purchased it there and i will be coming in soon to purchase my dishwasher
I would recommend this to a friend - Pros mentioned:Wifi
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried just about every feature on this stove, having received it right before Thanksgiving. Everything works great.
I would recommend this to a friend Design of stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot see the dials to operate the stove unless there is a light shining on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samm,
Thank you very much for your observation on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Air fryer option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking range, but the air fryer requires too much cleanup if you are using olive oil. Range top is harder to clean than expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the difficulty cleaning the air fry tray and the cooktop, Walker. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to pages 48-50 of the user manual for more information about cleaning the air fry tray and the cooktop.
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148303185) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Air fry
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this range. My favorite is it has a air fryer. Worth every pennye.
I would recommend this to a friend Ok product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks uneven in the oven with air fryer and convection
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryT, we know that dealing with an oven that does not cook evenly can be disappointing. Allow us to help.
Below is a link to help you diagnose if your oven cooks unevenly.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well-2
Please see pages 31 to 32 under the "Using the oven rack" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147113074) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Wifi
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice, but it is hard to keep the stovetop clean. The wi-fi is nice, but you cannot actually start the oven through wi-fi alone.
I would recommend this to a friend Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this range... Looks real good only concern is its showing the spots thats mentioned in other reviews ... Hope it won't be an issue only used briefly
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143803925) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
dont buy griddle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall, happy with the range. i wouldn't pay extra just for the griddle again.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lindy, Samsung is pleased to hear that you are happy with your new range. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900353) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Pros mentioned:Air fry
Love my stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything as advertised delivery was a breeze
I would recommend this to a friend Appliance fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions with installation and use. All directs to Apps. Do you sell to customers without computers?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can tell you have spent a lot of time on this already and I am happy to help. I have attached a link to the user manual (https://bit.ly/3Hm8yKS), as well as the installation guide for this model (https://bit.ly/3qvCHR5). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024016) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Discoloration of top glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and all features are great but the first time I used the top stove, it showed a discolorations marks right away. I cleaned it to get rid of the marks but to no avail. :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nats,
Keeping the cooktop pristine is important in having a well-organized kitchen. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you through cleaning and caring for your electric cooktop. You can learn more by checking the hyperlinks and watching the embedded video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147466979) to help our team pull up your information when you message us.
Have a great day.
-Ernest-