Customer Ratings & Reviews
- Model:
- NE63A6711ST/AA
- SKU:
- 6447870
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the air fryer basket, ease of use, and convection cooking capabilities of this range. Many appreciate the sleek design and the inclusion of WiFi connectivity, while some find the glass top difficult to maintain and the controls challenging to read. The quick heating speed is also frequently praised. Overall, the positive feedback on features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Samsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been an outstanding purchase for our home. Performs excellent.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Quick boil feature on one burner is nice.
I would recommend this to a friendVery good looking stove.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a very good range. Burners heat up very quickly and looking forward to learning how to use the convection oven.
I would recommend this to a friendHands clapping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A round of applause please for this oven range it is fantastic
I would recommend this to a friendGreat but pre-heat time is long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks great. Huge upgrade from our old stove. Only drawback is the oven takes a long time to preheat.
I would recommend this to a friendStopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners quit working just a month outside of the 12 month warranty. Do not buy this unit from Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MeghanW, we understand the importance of a working range. Allow us to help.
Here is a guide to help you troubleshoot if one of the burners stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151480299) to help our team pull up your information.
Have a great day.
^Camille
Love my new stove:)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what we ordered, fast delivery! There was, however, a scratch by the on/off knob:(
I would recommend this to a friendThey had in stock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knew the stove we wanted but had a difficult time finding a store that actually had stock and could deliver w/I days. Thank you
I would recommend this to a friend- Cons mentioned:Color
color is different
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful range, wish I could have physically seen in store. Color on the site is nothing close to what it looks like for real. I was disappointed in that aspect. Also, be prepared to make sure you have the correct cleaning products. You can't just wipe with any ole rag. It will leave scratch marks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there tuscansteeel, I appreciate you taking the time to share your feedback on your new Samsung Range. I am happy to hear you are loving the unit so far. We would like to thank you for choosing Samsung and being a part of our family. ^Brad
Samsung Range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally Best Buy delivered a range without dents. I like this range, working good so far.
I would recommend this to a friendMISS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I'm a baker and have made several cakes already. All turned out great.
I would recommend this to a friendBe sure you want to pay for the bells and whistles
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is very good, but two things I hate. You can't set the time unless you use the app and secondly the griddle that is included is horrible to clean. I've used it about 4 times now and I think it's ruined.
I would recommend this to a friendBrand response from Samsung
Posted .Good day, NatalieP.
We understand the need for a proper working range at home.
The kitchen timer and clock on your range can be set aside when using the app. On pages 29–30 of the user manual, you will find instructions on how to set the kitchen timer and clock.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
For additional assistance, you may also visit the links below.
Set or clear the timer on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00088062/
How to set the clock on your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00089342/
The best time to clean the griddle is right after cooking, as soon as it's cooled down enough. Here are the links to help you clean it, as well as the other parts of the range.
How to clean your Samsung gas cooktop (Cast-iron griddle, grates, and wok grate):
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145685938) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Air fry
This will do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit our needs. Air fryer is amazing. Griddle can slide around if not careful.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jayk, I would like to congratulate you on your new Samsung Range and appreciate you taking the time to post a review. We are glad to see that you are loving your new unit and we welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove cant wait to use it!! waiting on kitchen remodel to be done!
I would recommend this to a friendKitchen electric range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this item, very nice and easy to use
I would recommend this to a friendBest stove i've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the smart functions, performs really well.
I would recommend this to a friendThey wont stand behind their product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven started randomly shutting off mid cook after 6 months of minimal use. My mistake for not calling right away. Then at 9 months it started randomly beeping throughout the day and night. Finally called 2 weeks after the 1 year warranty expired and was told i would have to pay for diagnosis and repair. Not even 18 months old and now oven wont work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working oven in your household, MichaelW. Let's get this taken care of.
Please refer to the resources below to rectify your oven's concerns. Please click the links and the hyperlinks for tips.
Samsung oven shuts off after a long period:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149930619, to help our team locate your information when you message us.
Have a great day.
-John
Good review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On time Curtis excellent service Can't say anything bad about these guys
I would recommend this to a friendBest oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves to cook. This Samsung cooks evenly and looks good too.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Fish! Thanks for your review of this Samsung range! ^Ty
Good stove, bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove, top scratches easily. Poor installation techs.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review. ^Ty