Customer Ratings & Reviews
- Model:
- NE63A6711ST/AA
- SKU:
- 6447870
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the air fryer basket, ease of use, and convection cooking capabilities of this range. Many appreciate the sleek design and the inclusion of WiFi connectivity, while some find the glass top difficult to maintain and the controls challenging to read. The quick heating speed is also frequently praised. Overall, the positive feedback on features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Nice range but Really?!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I got a defective oven. It filled my home with smoke each time it turned on. The company had me on hold for almost 3 hours to have the product replaced. The delivery of the second range got cancelled over directions that I clearly gave, repeatedly. It took me close to a month to get a stove that works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about your overall purchasing and delivery experience, AmandaG.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Pros mentioned:Air fry
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove. It looks great. Loving the griddle and air fry feature.
I would recommend this to a friend Should've stuck with my Whirlpool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't wait to get this stove that has an air fryer, don't let that be the reason you buy it. Pretty stove, very confusing to use and doesn't come with a manual and when you try to look up the manual online the chat line takes over and you have to go to you tube for answers on how to use it,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xtowngirl13!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Range does not come with a user manual. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is the link for your Samsung Range user manual: https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729666
Have a great day.
Melardo
Samsung Stove !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s 1/2 or more higher than counter top & we have the legs all the way down !!! Only has 1 burner for large pan/skillet. Control panel is very touchy, making it difficult to clean ! We were in a hurry to purchase a new one due to the holidays.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichellerY,
We are aware of your disappointment regarding the condition of your oven. Let's help you.
The legs can be adjusted from 47 1/16" to 46 5/16 inches.
Kindly refer to page 28 of the user manual to enable the oven lock feature to lock the buttons on the touchpad so they cannot be activated accidentally.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150835685/O_01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148655592, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color, easy to use and loved the comal that it came with.
I would recommend this to a friend GaryA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the stove, cooks good but the fan motor is loud
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaryA,
Thank you for loving the product despite the noise on the fan motor.
Here is a link to "Samsung cooktop and range sounds and operational noises": https://www.samsung.com/us/support/troubleshooting/TSG01110180/
The below link is the user manual for your model. Turn the page 14 (Critical Installation Warnings - bullet #5), page 15 (Critical Usage Warning - bullet #2), and page 57 (Troubleshooting - Fan Noise) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145209805), which will help our team pull up your information.
Have a great day.
Melardo
Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product if I can learn features. Damage to bottom back of range. Noticed it today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Great to hear that you're using our Samsung range! Let us send a link to help you with the features.
The link below is the user manual for your model. Simply turn to pages 28-43 for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Mother in law is quite happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new kitchen set for the mother in law after she got her home renovated recently. This stove is nice and the bundle packaging discount was even better. The stovetop grill option is a huge plus.
I would recommend this to a friendPrublem to cipe surface clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass surface where tricky to clean. Before cleaning glass surface have to weigh to become cool, other ways if you will clean it when it's hot whit the synthetic rug , it will melt and stick to the surface.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A good-looking cooktop helps the kitchen to look fabulous, IlyaF. We'll be delighted to help!
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also check pages 49-50 of the user manual to learn more about maintaining the glass cooktop on your Samsung range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145528315) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove! The smart functions really help out and make it convenient! Only down side is the air fryer function. The mesh pan you put your stuff in leaks out and makes a mess. Works good though.
I would recommend this to a friendJunk do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy didn’t even last six weeks! i’m trying to get Best Buy to help me so I have a stove for Christmas Eve so I can cook. Dinner is the hardest thing. Absolutely the worst customer service I’ve ever had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988093) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. A little disappointed in the griddle. Slides around a lot on the top. Needs something to get it to stay stationary on the glass smooth-top.
I would recommend this to a friendHappy Samsung Owner
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the Top in LOVE - ALL Features are above My expectations. Energy Efficient and The BEST Range I have ever Used.
I would recommend this to a friendTuscan Stainless Steel is a beautiful color!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Tuscan Stainless Range, especially the color that sets my kitchen off! The smart features are helpful too.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am normally a fan of Samsung brand but this purchase is definitely a disappointment, cook top gets ruined just by looking at it, extremely delicate kitchen top, oven temperature is a hit or missed, smartthings app not working at all. Sorry but wouldn’t recommend this product to a good friend or anyone perhaps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're saddened to hear that your Samsung range isn't working as designed. We want to make sure that we resolve your concerns! Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143675920) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Perfect family stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks food faster and more efficient, love all the features it has.
I would recommend this to a friendOh no , it scratched easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass burner top scratched after first use, be very careful, otherwise cooks great
I would recommend this to a friendVery unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove takes for ever to heat up water. It is aweful and nearly impossible to clean. It has to be scraped with a razor or it wont come clean. Any baked goods in the oven turn out like cake it doesnt matter if it is cookies or brownies. Very unhappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Let us see how we can improve the performance of your range.
Suppose you are encountering a temperature matter on both your cooktop and oven. Please follow the directions and watch the embedded videos on this link for helpful tips.
The cooking elements are not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Clean and care for your Samsung electric cooktop (Please click the hyperlinks for the correct type of cookware):
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven ( Please click the hyperlinks for the self-clean button will not work, oven cleaning tool and oven cleaner) :
https://www.samsung.com/us/support/answer/ANS00049011/
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145947150) to help our team pull up your information when you message us.
Have a great day.
-John
Smart stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart stove with great features for rental property
I would recommend this to a friendBest Buy will burn you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this I was told total tech was still a thing. It ended in June of this year. Do not buy total it is not the same. Best Buy will burn you. Class action suit!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille