Customer Ratings & Reviews
- Model:
- NE63A6711ST/AA
- SKU:
- 6447870
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the air fryer basket, ease of use, and convection cooking capabilities of this range. Many appreciate the sleek design and the inclusion of WiFi connectivity, while some find the glass top difficult to maintain and the controls challenging to read. The quick heating speed is also frequently praised. Overall, the positive feedback on features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
GREAT DEAL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE MY NEW TUSCAN SAMSUNG ELECTRIC STOVE WITH AIRFRYER.
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with dent on the side and a month later still no word yet
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144682064
^Camille
Range blues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this product 13 months after purchase stoves beeping, and oven doesn’t work. Faulty control board half the price of the stove to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about how the range works, ElioD. Let us help.
We have provided a link below for reference for other noise that the range makes. Browse the guide and select the noise similar to what the unit makes for troubleshooting steps.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
For further assistance with the oven not working, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
- Pros mentioned:Air fry, Convection, Wifi
Best smart oven!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel electricSamsung range with air fry, convection and griddle has exceeded my expectations. If you’re looking for an oven that does it all, look no further. We have tried the air fry-it works on everything from fries to wings to hotdogs and veggies. Just be sure to put a baking sheet under the air fryer to keep your oven clean. Baking preheats quickly and so do all the eyes. We have used the griddle once and it is just as convenient as everything else, just make sure to use oven mitts when cooking, it gets hot! The WiFi connection is awesome, but if you have a large family, you will get notifications whenever someone uses the oven. You can program the oven to bake and just need to press the start button when you are ready to start cooking. There is not a huge learning curve to get the most from your oven but I definitely recommend perusing the owners manual to get the most out of your range. I will be using this oven for many years and can give away my stand alone air fryer and griddle. I highly recommend this item.
I would recommend this to a friend Samsung Range with Griddle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stovetop takes too long to get hot. There is only one large burner.
No, I would not recommend this to a friendLess than 2 months old and one burner not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased our new range on 11-3-21 and one or the back burners already quit working. I’m not looking forward to dealing with warranty issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Khristy, I have had something like this happen before, so I definitely understand how frustrating it can be. I am here to help. I have attached a troubleshooting guide that may help with your burner on your cooktop (https://bit.ly/30USDmZ). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010945) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Horrible range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy top surface easily scratch had for less than 90 days burners fading and a hassle to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We would happily assist you by sharing tips and tricks for maintaining your cooktop.
To keep your cooktop in top condition, please click on the embedded words and watch the full video from this link. It provides helpful maintenance tips.
Caring for your electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145972571) to help our team pull up your information.
Have a great day
^Camille
Great oven but the material on the top is poor.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep having issues with the glass being distorted. Very hard to maintain the surface.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that maintaining the appliance is crucial, LeeD. Let us help you with the glass of your Samsung range.
Below are the links for a guide to cleaning and caring for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also check pages 49-50 for more information about maintaining the glass cooktop for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145161403) to help our team pull up your information when you message us.
Thank you!
-Angelica
Range
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally bought this range, but it didn’t even work when it was plugged in! Returned it and upgraded my choice!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SmithH,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Furious !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective item when they brought to it install … highly upset and disappointed!
No, I would not recommend this to a friendHorrible product and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL!!! The power unit broke after 3 weeks of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how frustrating it can be when you purchase a range and it doesn't work as designed. We want to help get this resolved as best as we can. So that we can gain a little more information on the concerns you are having with your range, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010982) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Air fry, Ease of use
Awesome stove !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove so much. After upgrading to this I no longer have to use my air fryer. It’s so easy to use. I actually enjoy cooking now. Glass is easy to clean and it came with a great baking rack. Good for multiple uses!
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Exactly what we needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, looks great, all the options! Exactly what we wanted
I would recommend this to a friend - Cons mentioned:Glass top
Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven/ stove. It has a glass top is finicky to keep clean. I like the extra warmer spot and the controls on the back of the unit. It bakes well and im haspy with it.
I would recommend this to a friend Nice stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this stove. It’s designed beautifully and very quiet. This goes nicely with my fridge. It was easy to install
I would recommend this to a friend- Pros mentioned:Air fry
My favorite stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove, like the fact that it has different pot sizes from my biggest to my smallest pots. Haven’t tried the griddle or the air fryer yet, but can’t wait to try it.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing and is great quality. Perfect cooking.
I would recommend this to a friend - Pros mentioned:Wifi
Samsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice , very nice service & delivery drivers as well . Very happy with my purchase .
I would recommend this to a friend - Pros mentioned:Ease of use
Estwick ll
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best decision we’ve made, love the fact that we can just wipe it clean
I would recommend this to a friend - Pros mentioned:Air fry
Cook Guy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is fantastic. Love the even heat it provides. The air fryer mode is great for cooking chicken
I would recommend this to a friend