Customer Ratings & Reviews
- Model:
- NE63A6111SB/AA
- SKU:
- 6447895
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean, particularly its overall performance and ease of use. Many appreciate the WiFi connectivity, attractive design, and fast heating speed. Some customers have expressed concerns about the cooktop's durability and the size of the storage drawer.
This summary was generated by AI based on customer reviews.
Nice value for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job and looks nice. Steam clean is a nice function.
I would recommend this to a friendWorst customer service (call center)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great, your customer service over the phone (not in the store or the store direct line) your customer service center in other countries. I’ve been passed from person to person and no one can help or cares to. Apparently the appliances do not come with cords nor does the dishwasher. Customer service said this is “public knowledge” HOWEVER the rep who placed my order never told me and it does not say on your website. Best Buy over the phone is the worst customer service I have ever experienced. I even sent an email and the response was that they could not help me. Get a local call center!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range amazing product always recommended
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good to use, nice looking, cooks very fast. Very good price
I would recommend this to a friendGreat Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a rental and it's very sleek.
I would recommend this to a friend- Cons mentioned:Glass top
Nightmare
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible product. It’s so time consuming to have to wait to clean it because it’s gets so hot. Everything melts onto the glass. I absolutely hate it and glad I replaced it for induction
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarelM,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Perfect for small kitchen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for every house and it optimal for smaller kitchen
I would recommend this to a friendNice stove/range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and good price. with wifi and steam clean.
I would recommend this to a friendSamsung Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and I've always like Samsung appliances.
I would recommend this to a friendNot a chef, but act like one.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to. Oven temp is accurate.
I would recommend this to a friendSamsung Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was on time and the install was great.
I would recommend this to a friendGood buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove worked fine but was damaged in shipping. Too bad.
I would recommend this to a friendWork me to hard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the fact that when you use the air fryer it splatters the grease, food, whatever you’re cooking everywhere. You are constantly wiping it out,It shows every finger print and touch.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We always stay committed to meeting your needs for your convenience.
We strongly suggest placing a baking sheet or tray on the rack below the Air Fry tray to catch any drippings. This will help reduce splatter and smoke.
To have your oven squeaky clean after every use, kindly check out the link below for some cleaning tips for citation.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
You may also refer to this cleaning link, hover down and click the "Clean the Air fry tray" for instructions.
https://www.samsung.com/us/support/answer/ANS00088063/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145777729, to help our team pull up your information.
Have a great day!
^Chrystel
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works and is as promised for cooling so it’s over all a good stove
I would recommend this to a friendStove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome great stove installers were awesome as well
I would recommend this to a friend- Pros mentioned:Wifi
So far love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was fast, and the workers dependable and quick to install. Stove is sleek and the wifi feature to tell me the stove is done preheating or the timer is up on my watch is pretty cool!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello ARod! We're excited to hear that this range is working well for you! ^Ty
Great Deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase! Loving everything that was bought.
I would recommend this to a friendOven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good but the color is easy to go. I liked it.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. Quality and service is what Samsung is all about! ^Shay
Delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great, the delivery was 4 hours late and they gave no explanation and they never set the stove up. I was very disappointed because even though we called several times for an ETA we never got one.
I would recommend this to a friendHate this stove
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this stove. Sometimes the burners take awhile to start up or they burn the food quickly. There’s no in between. There’s two sets of heats, but unless you use the hotter setting at a “4” it doesn’t work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trixy,
Thank you for letting us know about the temperature issue of the Samsung cooktop. We apologize for the inconvenience it may cause you.
I highly suggest visiting this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001944/
It indicates an article about Samsung electric cooktop and induction temperature issues.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144885676.
Thank you for choosing Samsung, and have a great day!
^Rainly