Customer Ratings & Reviews
- Model:
- NE63A6111SB/AA
- SKU:
- 6447895
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate its fast heating speed, attractive design, and the value it offers for the price. Some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the responsiveness of the buttons. A few customers also mentioned the desire for a larger storage drawer.
This summary was generated by AI based on customer reviews.
WORST EXPERIENCE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no zeros, so I had to give 1 star. I have been waiting for them to delivery my dishwasher for 3 weeks. They have called me twice to schedule the delivery. Both times I had to ask for a day off from work because they tell you that they can come at any time between 7am and 7pm; and neither of the 2 times they showed up and didn't even call to cancel the appointment. Now they called again to tell me that they are going to deliver it until January and I also have to ask for another day off from work!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Pros mentioned:Wifi
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well would have been helpful if it came with a manual
I would recommend this to a friend - Pros mentioned:Price
SAMSUNG ELECTRIC RANGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pleased with this range. Good value for the money.
I would recommend this to a friend - Pros mentioned:Ease of use
Glass stovetop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, easy clean top. Still learning some funtions.
I would recommend this to a friend - Pros mentioned:Ease of use
Great stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove easy to use ...... Cooks great ........
I would recommend this to a friend Did not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stove. Only lasted one and a half years. The burners slowly started dying out one by one within a span of 12 months. Samsung is terrible quality. No, I will not pay to have the burners replaced after only one year of ownership. Will never purchase another Samsung appliance ever again. Now I'm forced to purchase a new range. Do yourself a favor and avoid this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can't imagine the inconvenience this has caused you. Let us help you with the range.
Please see the "Hot Surface indicator isn't working correctly" section and follow the steps.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068472 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Great Range For a Good Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very efficient and good looking appliance.
I would recommend this to a friend - Pros mentioned:Heating speed
glass top
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top glass is hard to keep clear. The fast heat is good.
I would recommend this to a friend - Pros mentioned:Overall performance
I’ll buy it again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente stove! I’ll buy it again ! I’m very happy!
I would recommend this to a friend Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the way the oven cooks Not sure how to clean the stove top
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stove, I understand that you have some concerns with cleaning and cooking in your new Samsung Range. I know how alarming that can be with a new machine and would like to provide you with some helpful information. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144045474. We thank you for being a part of our Samsung Community. ^Brad
None
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works quite nicely however wi-fi and SmartThings app difficult at best.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Michael, I see that you are having issues using your Samsung Range in the SmartThings app and completely understand how confusing things can get. I would like to offer you some help to ensure you are getting the most from your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00049148/
If you need any assistance. please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143430490. We thank you for choosing Samsung in your family's home. ^Brad
no trays
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works fine but it did not come with baking trays
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Kinbealeton. We're sorry to hear that your Samsung range didn't come with any trays. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone call from driver prior to showing up at my house.
I would recommend this to a friendStove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove ! Cost efficient and a very efficient oven !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your brand new Samsung Range and appreciate you pausing your day to review it. We are glad to see that you are enjoying your new machine. We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had to the stove for about three months now and the electrical display has when out. We can no long see what temperture our oven is on. The ranges work really well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crystal!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean - Stainless steel. I sincerely apologize for the inconvenience if the display on your Samsung Range went out. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Range or Wall Oven Panel is Blank, Blinking, or Partially or Incorrectly Displayed": https://www.samsung.com/us/support/troubleshooting/TSG01110183/.
You may also refer to the user manual about "Troubleshooting Checkpoints" about the issue on your Samsung Range on page 46: https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144647741
Have a great day.
Melardo
Samsung 6.3 cu ft Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove. I do wish I would've purchased the air fryer oven but this one is great as is. I can preheat from my phone from wherever and have the oven ready to go by the time I'm ready to bake.
I would recommend this to a friendStove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stove will be delivered 7/25 so I can’t rate the stove. However, your employee, Kayden, sold me. He knows so much about the products he is in charge of. In fact, I’m back this week to get a over the stove vent-microwave.
I would recommend this to a friendStove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove but the first one deliverd had a big dent on the side. It worked great though. Took a couple months to get another . they installed it and it was perfect.
I would recommend this to a friendOut of box purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an " out of box" purchase. Upon installation the item was deemed unsafe. Best Buy was courteous and accommodating in helping me get another range. Greatful for superb staff.
I would recommend this to a friendSatisfied buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the electric range is working well. I’m having a hard time syncing the electric range to my phone so I can control it. Overall it’s good and look nice.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for leaving a review, here's a link that could help (https://bit.ly/3BQIVPn) Thank you for choosing Samsung! ^Ty