Customer Ratings & Reviews
- Model:
- NE63A6111SW/AA
- SKU:
- 6447878
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate its fast heating speed, attractive design, and the value it offers for the price. Some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the responsiveness of the buttons. A few customers also mentioned the desire for a larger storage drawer.
This summary was generated by AI based on customer reviews.
Stove and Refrigerator delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice delivery drivers and set up crew. Made sure everything was working properly, and asked if we had any questions about the aplacinces before they left.
I would recommend this to a friendGreat service/love the product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy for this purchase. The installers were knowledgeable and great!
I would recommend this to a friendBest appliance ever!! Samsung *****
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent electric range !!! All Samsung technologies are outstanding!
I would recommend this to a friendHappy customer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent as always ! That’s why I shop at BEST BUY ! ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friendSamsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nuce looking and bakes just fine. Cooktop is fine. Only complaint is the Smartthings app is difficult to use. No instructions in manual on how to set clock.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review. On page 28 of the online User Manual (https://bit.ly/3ECnW59) it gives instructions on how to set the clock for this range. Thank you for choosing Samsung! ^Ty
New Samsung Oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this product to replace our old GE, my wife loves it, specially the self cleaning part.
I would recommend this to a friend- Pros mentioned:Overall performance
Not a good purchase and not a good sell from bestb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good afternoon, I bought this stove on June 4 and a month later I went to use the oven and when we put it to heat the glass broke and now my 78-year-old mother does not want to use it because she is afraid of it and the company does not He wants to replace it, be very careful, they are the Samsung brand, the products seem to be of good quality, but they are not
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lily.
We apologize for your experience with the 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You can contact our Samsung Parts department at (800) 627-4368 Mon - Fri 9:00 AM ~ 6:30 PM EST In case you change your mind and would like to replace the cooktop glass.
https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144690712
Have a great day.
^Charles
Great stove for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking stove for the price, coil surface heats up pretty quickly.
I would recommend this to a friend- Pros mentioned:Wifi
Just what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice simple range with an easy to clean glass top. The Wi-Fi addition is functional and comes in handy. My daughter especially loves turning on the oven light with the app. Very happy with this purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there GhostofCircutCity, thank you for choosing to get a Samsung Range. I am so glad you are enjoying the unit and having an easy time adjusting it to your likings. We are so thankful you are a part of our family and for choosing Samsung. ^Brad
Minor ding
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great etc i recommended the stove. But make sure to open the box when delivered. The stove came with a ding. But it was not caused by the shipper. The box, film and styrofoam was not damaged. Whoever boxed up the stove damaged it or knowingly packaged a ding up stove. So review the stove at delivery before u sign for it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Ease of use
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to used and I like it so much.Excellent performance.
I would recommend this to a friend Brand new
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a huge dent on the side. Like a ram headbutt size dent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RichardB,
We understand how you feel about your range, which arrived dented. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Great Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Range, stovetop works well so far. I have not used the app or the oven yet. Only problem I have is that the drawer storage is small, not able to put all my tops in as I did with my previous Samsung range.
I would recommend this to a friendAwesome stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Over heats up quickly and cools food nicely. Burners work great and boil water fast. We love the blue LED lit numbers too. Plenty of space and the steam clean is amazing.
I would recommend this to a friendReally disappointed with Samsung!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchase one year, the glass top break sounds like an explosion. It really scares me!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iris,
We know how important safety at home is. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149258606) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Handle replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi! Order number: BBY01-806751600676. I should have the handle replaced because it is dented, how long do I have to wait for it to be replaced?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time using the stove top the burner got so hot that the pan melted to it. The burner was only on a medium setting. I called the store and they told me to contact the manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShaneS,
We are here to help improve your cooking experience with the cooktop.
Below are sections we recommend going over to help you find the best cookware for your cooktop.
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145942757 to help our team pull up your information.
Have a great day.
^Aloe
Samsung
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung works good cooks all food even and everything turned great
I would recommend this to a friendnumbers around the knobs faded
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Electric Range in July 2021, i didn’t noticed that the ranged hood is damaged. i thought the shape was normal,now the numbers around the knobs are faded.
No, I would not recommend this to a friendDamaged stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product was delivered to me at home and it arrived beaten up and with missing parts
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly