Customer Ratings & Reviews
- Model:
- NE63A6111SW/AA
- SKU:
- 6447878
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 30 in. Wide 4 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the steam clean function, price, and design. However, some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the button responsiveness.
This summary was generated by AI based on customer reviews.
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good but the color is easy to go. I liked it.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. Quality and service is what Samsung is all about! ^Shay
- Cons mentioned:Glass top
Nightmare
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible product. It’s so time consuming to have to wait to clean it because it’s gets so hot. Everything melts onto the glass. I absolutely hate it and glad I replaced it for induction
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarelM,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
Delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great, the delivery was 4 hours late and they gave no explanation and they never set the stove up. I was very disappointed because even though we called several times for an ETA we never got one.
I would recommend this to a friend- Pros mentioned:Ease of use
Awesome oven!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! There is really nothing I don't live about this stove! It heats up quickly and bouls water within munutes! The ease of use of the app is a great feature!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ptbmaniac! Thanks for your review and being a Samsung customer! ^Ty
- Pros mentioned:Overall performance
Bud's Take
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, so far my wife and I can't be happier.We love this range.The Samsung products are awesome and this range is an example of their top notch products
I would recommend this to a friend Electric range lover
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new range. Like the black color, nice and shiny and goes very well with the decor of my kitchen. This range replaced a very outdated range that was already installed in my apartment by the management. I like keeping up with new technology and this range has it. Also this is my first time ever having an electric range instead of the standard gas range which is an interesting new experience. I actually find the cooking top of this range easier to keep clean than the gas range. Plus it looks so good with the decor of my kitchen. I'm very happy that I bought this range.
I would recommend this to a friendScratches easy, no manual included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top scratches easily. Soft scrub cleans well, normal sponge wipe doesn’t work well. Manual does not come with product. You need to view online and it’s not easy to read.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand having a nice and beautiful kitchen appliance will surely inspire us to cook, JenniferR. Let us help you to avoid further scratches in the future with your range.
Tiny scratches will become less visible in time as a result of cleaning.
Scratches or abrasions on the cooktop surface. See page 47 of this user's manual.
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145349958) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Overall performance
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new range and we wanted a flat top. Love the two front burners that can be used as a 6" or 9". Would recommend this one.
I would recommend this to a friend Good stovetop so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in kitchen. However, the LED screen broke within the first couple months. Fortunately it was under manufacturer warranty and Samsung sent to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
We are glad to know that everything has been settled. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
- Pros mentioned:Wifi
Works Very Well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the wifi functionally. Cooks evenly. Cleaning is a breeze. Would recommend to anyone.
I would recommend this to a friend Electruc stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Written instructions are not there eg; setting clock. Do want to go online for all the tasks. Its not easy to clean. Dont feel its worth cost.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your concerns and we value your feedback. Thank you for sharing your experience. I am including a link to the user manual on page 28 for directions on setting the clock (https://bit.ly/3vzFoD7). In addition, here is a link to a guide on cleaning and caring for the range (https://bit.ly/3B47Zlg). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810381) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Pros mentioned:Overall performance
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance works great. I didn’t give it five stars because the cooktop is even harder to keep clean than our previous stove.
I would recommend this to a friend Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern look and it fits perfectly , I will highly recommend it to family and friends
I would recommend this to a friendGood for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing screws some areas I need to add screws because some parts is loose
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what can be done with the missing parts of your range.
Have a great day.
-Ernest-
This thing can cause a fire!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First - I'm worried this stove will cause a fire. It gets so hot if I touch anywhere when the stove is on I get burned. Second, the front burners don't even have the same scale or range of numbers on the dials to set temp. My mistake thinking a 4 on back burner is the same as 4 on a front burner.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephM, we want you to enjoy cooking. Let's go ahead and assist you with your range.
We recommend areas near the surface units may become hot enough to cause burns. During and after use, do not touch or let clothing or other flammable materials contact the surface units or areas near the units until they have had sufficient time to cool. Please check this link to your user manual for details. Turn to page 14, "GLASS/CERAMIC COOKING SURFACES. " Also, please go to pages 23 to 24 for your range burners, "Location of the radiant surface elements and controls. "
Manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084514) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Ease of use
Samsung flat top white stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Glass top is really nice compared to the old coil top stove I had before.
I would recommend this to a friend - Cons mentioned:Cooktop
Glass melted directly to the pot. Bizarre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass melted directly to the pot. Bizarre I've never experienced anything like that in my life very weird and I don't know if they'll be able to repair or not. But the item was less than one month old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel regarding your range. We are here to help.
We recommend you use Glazed cookware like glass/ceramic, ceramic, and earthenware for your cooktop to prevent it from breaking due to sudden temperature changes.
Please see page 9 under the "Glazed cookware," page 26 under "Choosing the proper cookware," and pages 41 to 43 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231025141516828/O_01._NE63A6111-AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146604587) to help our team pull up your information.
Have a great day.
^Camille
Range
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt likecthis ourchasr . A Lot If noise . I bought another range with better price and model
No, I would not recommend this to a friend- Pros mentioned:Overall performance
chief of operations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok it works , next time include all necessary items
I would recommend this to a friendBrand response from Samsung
Posted .Hello MaxA,
Thank you very much for your feedback about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Pros mentioned:Overall performance
happy wife
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first of all, we love Samsung products and my wife loves them so much she uses them for baking.
I would recommend this to a friend