Customer Ratings & Reviews
- Model:
- NE63A6111SW/AA
- SKU:
- 6447878
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 30 in. Wide 4 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the steam clean function, price, and design. However, some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the button responsiveness.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product works well and cleans well. Like the reminder options
I would recommend this to a friendLOVE MY SAMSUNG WIFI FLAT STOVETOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent flat stovetop, better than my last flat stovetop!!!!!
I would recommend this to a friendLoved it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and matched with the cabinets in our kitchen.
I would recommend this to a friend- Cons mentioned:Glass top
Oven glass overheating
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsafe with kids. The oven glass gets hot. Not happy
No, I would not recommend this to a friend Happy with it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. The storage drawer is a little bit small though.
I would recommend this to a friendGood oven okay cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice stove/oven only the cooktop is not as good as the one I just had.
I would recommend this to a friendrange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great looks clean and fits the spot perfectly
I would recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Samsung range. First one came dented in two places. The second one didn’t have the back attached properly. Abe yourself the time and hassle and get a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of receiving your first range with dents and the second one that has not back appropriately attached.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
TOTALLY BAD EXPERIENCE>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not recieve ANY INTRUCTIONS or PICTURES of this product. There is NO USER MANUAL! i have to BUY one online for 9.99 plus 2.50. RIDICULOUS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad you reached out, RandallS. The user manual is available online for download to conserve and protect adult trees and the environment.
For your convenience, below is a link to your user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145137871) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your dishwasher. We want to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663332) to help our team pull up your information.
Have a great day.
^Camille
Scratches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the surface wasnt scratched id be happy. To be honest i want to refund
No, I would not recommend this to a friendAppliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.. Best Buy doesn’t want to compensate for the things they do wrong..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you leaving us a review of your experience with one of our appliances.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
they dont stick to their times.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys showed up late, I am at third shifter and was told service men would be there between 7 and 1. They did not show up until 5 with a dented stove....very upset
I would recommend this to a friendAnthony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know the dummies didn't bring the cords just picked them up. So buy me an happy meal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
So bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to use and when I used it , it wasn’t working properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdulkareemA,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146252617) to help our team pull up your information.
Have a great day,
-Ernest-
I HATE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it, the steam clean doesn't clean the oven ,nothing works right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung range isn't working as designed and we want to make sure that you're getting the most out of your appliance! Please, reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143624444) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven doesn’t cook evenly. Top glass isn’t as sturdy as previous versions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how important it is to have an oven that cooks very well, Allyssa.
If the food does not cook properly, there are some basic things you can try to fix the oven. Here is the link to assist you with the steps:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
To learn more about the proper rack and pan placement, please refer to pages 30-31 of the user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145202106) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Automatic off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but every 30 sec automatic turn off very slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Rakesh.
We want you to have the best experience using your range.
Loose connections or tripped circuits can cause the electric range not to work, and if this has been going on since installation, it's very likely due to improper installation or an insufficient power supply. The links below will help you make it work properly.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
How to fix range and microwave problems:
https://www.youtube.com/watch?v=N064z8CQ8XA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145654773) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Overall performance
Samsung Electric Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove! Beautiful!!!! The back burners cook slower than the front but I was told it is because they are smaller. Overall our experience is great with the exception that the top of the stove has occurred stains after usage.. I love how the stainless steel color glows in my kitchen.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good , heats up really great and also easy to clean
I would recommend this to a friend