Customer Ratings & Reviews
- Model:
- NE63A6111SW/AA
- SKU:
- 6447878
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean, particularly its overall performance and ease of use. Many appreciate the WiFi connectivity, attractive design, and fast heating speed. Some customers have expressed concerns about the cooktop's durability and the size of the storage drawer.
This summary was generated by AI based on customer reviews.
Range review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great service; the techs were great.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, DMunford. Thank you for taking the time to share your Samsung experience with us! ^Ty
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Samsung range. First one came dented in two places. The second one didn’t have the back attached properly. Abe yourself the time and hassle and get a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of receiving your first range with dents and the second one that has not back appropriately attached.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration you feel with your dishwasher. We want to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663332) to help our team pull up your information.
Have a great day.
^Camille
TOTALLY BAD EXPERIENCE>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not recieve ANY INTRUCTIONS or PICTURES of this product. There is NO USER MANUAL! i have to BUY one online for 9.99 plus 2.50. RIDICULOUS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad you reached out, RandallS. The user manual is available online for download to conserve and protect adult trees and the environment.
For your convenience, below is a link to your user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145137871) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Scratches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the surface wasnt scratched id be happy. To be honest i want to refund
No, I would not recommend this to a friendAppliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.. Best Buy doesn’t want to compensate for the things they do wrong..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you leaving us a review of your experience with one of our appliances.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
they dont stick to their times.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guys showed up late, I am at third shifter and was told service men would be there between 7 and 1. They did not show up until 5 with a dented stove....very upset
I would recommend this to a friendAnthony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know the dummies didn't bring the cords just picked them up. So buy me an happy meal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
So bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to use and when I used it , it wasn’t working properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbdulkareemA,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146252617) to help our team pull up your information.
Have a great day,
-Ernest-
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven doesn’t cook evenly. Top glass isn’t as sturdy as previous versions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how important it is to have an oven that cooks very well, Allyssa.
If the food does not cook properly, there are some basic things you can try to fix the oven. Here is the link to assist you with the steps:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
To learn more about the proper rack and pan placement, please refer to pages 30-31 of the user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145202106) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
I HATE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it, the steam clean doesn't clean the oven ,nothing works right
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung range isn't working as designed and we want to make sure that you're getting the most out of your appliance! Please, reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143624444) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Automatic off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but every 30 sec automatic turn off very slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Rakesh.
We want you to have the best experience using your range.
Loose connections or tripped circuits can cause the electric range not to work, and if this has been going on since installation, it's very likely due to improper installation or an insufficient power supply. The links below will help you make it work properly.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
How to fix range and microwave problems:
https://www.youtube.com/watch?v=N064z8CQ8XA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145654773) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Extremely Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was extremely disappointed with the condition of the range. The range has a huge dent in the top right corner, a dent in the bottom right corner and a paint chip on the right corner. The delivery team was very apologetic. It was not their fault. The range was in this condition when it was removed from the box. I had to go to the store and schedule a replacement delivery which could not be delivered for over two weeks.
No, I would not recommend this to a friendHave had 1 month and already having issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this a month and already having issues with it. The lil screen has gone out making impossible to operate the oven. Have already contacted Samsung and have been told the serial number on my range dose not exist so they cant put out a service order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Benlt, I see you are needing assistance with your Samsung Range display panel not working and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144146171. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Heating speed
Great stove!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks well and quickly, so you have to keep a watch on it when first getting it.
I would recommend this to a friend - Pros mentioned:Overall performance
Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range have good motion and works amazing
I would recommend this to a friend Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quaility at it's finest, I love this thing it heats up so fast and cuts cooking time in half. And is very energy efficiant.
I would recommend this to a friendRange
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good , heats up really great and also easy to clean
I would recommend this to a friend- Pros mentioned:Overall performance
Electric stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The electric stove is good and what we needed and it blended with the kitchen
I would recommend this to a friend - Pros mentioned:Wifi
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. Works great and it connects to all my devies my devices. Tells me when it pre heats and can start it all up with my phone.
I would recommend this to a friend