Customer Ratings & Reviews
- Model:
- NE63A6111SW/AA
- SKU:
- 6447878
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, ease of use, and WiFi connectivity of the 30 in. Wide 4 Elements 6.3 cu. ft. Freestanding Electric Range. Many appreciate the steam clean function, price, and design. However, some customers have expressed concerns regarding the cooktop, the glass top's susceptibility to scratches, and the button responsiveness.
This summary was generated by AI based on customer reviews.
Worst decision on a stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had a choice I would return my oven and exchange for a different kind of oven , this thing for $1000 has given me different kind of problems I'm so disappointed in the display problems and so forth I will stick with samsung cellphone but he appliance suck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146251739) to help our team pull up your information.
Have a great day,
-Ernest-
- Pros mentioned:Overall performance
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt delivery, seamless installation and removal, great product
I would recommend this to a friend Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay stove. The oven is a bit small. Definitely won’t be sending my husband to pick stove again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lucy, I understand your frustration when you purchase a range and it does not meet your expectations. Samsung manufactures several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144026599) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove sucks. The burners have a mind of their own - they start off on low and then go to blazing hot, without any warning. You can't walk away from the stove because you never know when the burners will go to blazing hot and burn your food. Also, all the decals have come off the stove. Also, the wifi feature never worked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household safety is our top priority. Let's get this taken care of, Fabian.
I have shared this guide to help your Samsung range connect with the SmartThings app so you can enjoy using the unit remotely. Kindly visit the hyperlinks for further help.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS10002317/
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
We would also like to speak with you to gather more information about the burners so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584742, to help our team pull up your information.
Have a great day!
^Chrystel
Service Was Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service from BB was horrible. I'd give ZERO stars if i could. Purchased this item as a gift for my mother inlaw. Item was delivered, the deliverymen acted like they had no idea we PAID for installation. The cord we ordered was not installed correctly and they left the stove "installed" with the rear cover off. Multiple calls to customer service resulted in no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment regarding the range installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
display out in less then a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not even a month old and display is out, not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jayson,
Thank you for letting us know that the display of your Range is not working. We apologize for the inconvenience it may cause you, and I understand that the outcome of this is not ideal.
To help you with this, you can check the warranty information of your range on this link: https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144181444
^Rainly
Samsung stove with loud sputtering boise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase a Samsung stove u less you want to hear this loud sputtering noise that according to their repair service company is normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always prioritize your comfort while using the range, Mariac.
We recommend following this step-by-step guide to help you prevent and minimize the noises coming from your range.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145807362, to help our team pull up your information.
Have a great day!
^Chrystel