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Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 1544 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Cleaning

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,544 reviews
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, good service and delivery guy did good job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice Product and Functionality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only tested this a few times, as we haven't fully completed our kitchen remodel. The unit fits perfectly into the cabinet layout and is a very nice looking product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Oven Range

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Glass top can be hard to keep clean

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stove, love the built in air fryer. We have a smaller air fryer and had to do multiple cycles to make enough for a full family, but not anymore. And the no preheating means dinner is ready sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for the price , works great so far

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Big tie upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good - it's more complicated to use than most ranges, but we're really enjoying the air fry and dehydrator functions.

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic easy to clean cooktop heats up fast love the air fry mode

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Love the airfryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has the airfryer options and we have used that more banking some. Overall cooktop is good. I dont love how small the bottom storage drawer is but it works.

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as noted. Great stove, would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Buy this one.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This oven is good. Wvweythubg works the qay it says, i have a hard time keeping it clean but it works great.

    I would recommend this to a friend
  • Cons mentioned:
    Glass top

    Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the warranty. Geek squad has been out about 9 times since purchase. I have Saturday off from work. So nine wasted Saturdays. Waiting for geek squad. The warmer burner spontaneously turns on and then off. It goes through low medium and high and it sings an annoying tune while it does. This happens the entire time something is in the oven. Geek squad has replaced two parts several times each. A couple times both at once. As a result of their “fixes” the keypad no longer works when you press one of the numbers it doesn’t work at all. Another number I think it’s 7 gives you another other than 7. So the temp and the timer are difficult to program. The glass top now rocks a little in the right corner (not an original problem but one after their “fixes”) They even showed up unannounced without an appointment once. During my kids birthday party. It wasn’t cooking properly. The tech did calibrate the oven as at the time he measure the temp it was like 50 degrees different from what it was programmed to. Our smoke detectors now go off most of the time when we open the door. Not clear on why. Food isn’t burnt and I dont see smoke? Maybe steam? Thats what I thought was causing the warming burner to go off in the first place. Steam is wild and it goes up under the control panel. Purchased in sept 23 today is Aug 24. The problem has not been fixed. We were told it would be replace except we are put on hold for hours and hours at a time only to be magically hung up on. I even did a 3 way call with Best Buy and Samsung. Best Buy assured us it would be replaced. I purchased this one because I didn’t want to deal with all the bells and whistles I wanted the most basic one they had.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued Bestbuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the update regarding your replacement.

      Should you need more assistance with the range, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147430685) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung

  • Cons mentioned:
    Timer

    Rated 3 out of 5 stars

    Range

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range is not intuitive for set up initially. It plays a couple of lines of music when it is ready or the timer is about to go off. Hate that the manual doesn't come with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We understand your disappointment with not getting the user manual, as we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website. Below will be the copy of the user manual of your range.

      User manual.
      https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148441301) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove works amazing. Different getting used to the convection but it is nice

    I would recommend this to a friend
  • Pros mentioned:
    Air fry

    Rated 4 out of 5 stars

    Samsung Electric Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I have the range functions down. I am still figuring out the air fryer and other features. So far, this new one sure beats my old one that only had one burner and the over did not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung range

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung range is great! The features are very helpful especially the WiFi connectivity. With the Samsung home app you can control the range from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFECT!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect!! The stove is perfect. One of my best kitchen purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Range

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new range and all of the features. I haven't tried all of the features it has to offer yet

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Great Purchas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working unit, a lot of people are weary about the glass top, but i've been really putting it through it's paces and it's working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Electric Range!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent upgrade from my old electric range! Its air frying feature is a joy to behold. This range also includes the option to rapid boil water when you wanted to. It's very convenient to use, and looks elegant at the same time. This Samsung electric range is truly a best buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic stove

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received this stove on Tuesday. I have used the oven and it bakes perfectly. So happy to have burners that heat to the correct temperature. I love the ability to use the small or large settings on the burners. Great stove. It is not the one i purchased and doesn't have features i wanted but as a basic stove it is terrific. Waiting for the right stove to be delivered.

    I would recommend this to a friend
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