Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Like the Air Fryer capability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech may make it more difficult for older customers. Really need to receive the instructions along with the appliance. Should not have to go on line to read how to use it.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and efficient brave perfectly well very good
I would recommend this to a friendCame damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove came dented, but was given a discount upon calling the complaint department. Thankfully, it was on a side that doesn’t show. The guys that delivered said that most are coming damaged these days.
No, I would not recommend this to a friendVery Good produt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, great value for money. The price was fundamental to my choice.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the oven works . But not happy with how it is hard to clean the smooth black ceramic stove top did clean it after each use but doesn’t clean up well as I wanted
I would recommend this to a friendVery nice stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the operation of this oven, but sure wish the instructions came with the booklet that came with it. I do not like having to go online looking for things that should be in a booklet.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stainless wipes clean easily. They dont tell gou installation of anti tip is mandatory and makes oven stick out further than measurements. Dislike that feet are visible.
I would recommend this to a friendSamsung Glasstop stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a glass stovetop before but I like it now that I am getting used to it! I don't think I would ever go back to the old style!
I would recommend this to a friendGreat Choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm enjoying the Samsung Freestanding Electric Range. It makes cooking fun !!
I would recommend this to a friendBeautiful oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven and stove i just wish it hwld heat better
I would recommend this to a friendRange of Warmth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, all the features work fantastically. The clock setting feature could be a little more direct if there are plans to rewrite the instructions.
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is very compatible with other big store. In stock and quick delivery and on time The service includes removing the old one and installing the new one. Definitely recommend to friends and I will buy appliances from Bestbuy again
I would recommend this to a friendTwo competent gentleman.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on this part !!They were in and out quickly Called and keep us informed. Whole different story with the people who were to take care of icemaker install. Never want those people around this house ever !!!!!!
I would recommend this to a friendRange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good. The bottom drawer isnt very strong or big. wish a full owners manual would come with it.
I would recommend this to a friendI like the brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with this brand of stone the stove seems to work very efficient it seems like my electric bill has gone down quite substantial amount
I would recommend this to a friendTerrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the burners on this stove over heats no matter what number you turn the knob at. I have had this stove for 1 year only. It is difficult to clean and the settings for the oven buttons gets stuck every so often. I would not recommend purchasing a Samsung range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working range in your home, Shal. Let's take care of this.
To address your range's cooktop overheating concerns. Please refer to the article below.
Unable to increase or decrease the heat on the Samsung cooktop:
You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. For instance, if you’ve removed the knobs for cleaning, it can be tricky to put them back in the correct place. Luckily, you need to use the printed controls on the knobs to reinsert them in the right spot.
Your cooktop will have either single, dual, or triple heating elements. Each version has different knobs with controls clearly printed on the front. The controls must be positioned to match the knob for the function to work correctly. For example, if you’re using a single heating element, the HI control should be on the left, the OFF control should be in the center, and the LO control should be on the right.
Single element: The knob will have one control scale, ranging from "HI" to "LO". HI will be on the left and LO will be on the right, with OFF in the center.
Dual element: The knob will have two control scales: HI Bridge to LO, and HI Front to LO. HI Bridge will be on the left, HI Front will be on the right, and OFF will be in the center.
Triple element: The knob will have three control scales: HI Small to LO, HI Middle to LO, and HI to LO Large. HI Small will be on the right, LO Large will be on the left, and HI Middle will be located next to the LO setting. OFF will be in the center.
To address your other concerns with your range, please click the link and the hyperlinks for tips.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Here are the instructions on how to clean your range. Please refer to pages 44-48 of the unit's manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151295441 in your message so our team can locate your information.
Have a great day.
-John
Buyer beware- dead after 30 days and no help
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove was perfectly nice for the 40 days it worked. Then the electrical panel went dead, rendering it a large black brick in my kitchen. Despite buying the five-year warranty from Best Buy, because it had only been such a short time, I was directed to contact Samsung for help. I did this on November 12. After talking to several different agents and never getting any actual response, what I thought was waiting for a replacement turned out to be that the agent had screwed up and my case was closed. I then went through the whole process again starting on December 3. This time, after several days of back-and-forth. I was offered a gift card to samsung.com not even in the amount I paid for the stove. I then called Best Buy. Best Buy has sent someone out to my house who was unable to help and told me to call Samsung. an agent from Best Buy was supposed to call on my behalf and here I sit waiting for a return call. I have now missed Thanksgiving and will miss Christmas in my home because I don’t have a stove. So beware. Well I could have just gotten a lemon, you will get no help at all - from Samsung or Best Buy even if you have a warranty - if your stove dies.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your frustration with this range. We are here to help you in any way we can.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147991764), to help our team pull up your information.
Have a great day!
^Rodel
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Looks and works great! Definitely recommend!!
I would recommend this to a friendNice but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is excellent but we don't use all the extras as much as we thought we would.
I would recommend this to a friendSamsung Range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item with good accessories. Like the style and energy saving.
I would recommend this to a friend
