Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Works like an oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like an oven should work. Glass top is nice.
I would recommend this to a friendNew things
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is a WiFi stove and I can run things from my phone . Lots to learn about
I would recommend this to a friendworth the upgrade
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been the best stove I've owned. I thought "smart appliance" features (WiFi) access was gimmicky but now I wonder how we lived without it.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice does a lot the only downfall is you need Wi-Fi to set it up
I would recommend this to a friendSolid oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. All the features are solid, the only thing is I wish the instructions were a bit more clear.
I would recommend this to a friendBeautiful stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took some getting acquainted for me before I was comfortable. The knobs that turn the stove on are not intuitive, front back right left.
I would recommend this to a friendSmeared cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still experimenting but the top is hard to keep clean. It smears very easy and is hard to polish.
I would recommend this to a friendMust have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ, beautiful design. Best and most even hearing oven we have owned.
I would recommend this to a friendExcellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I love the bread proof setting. Affordable gem.
I would recommend this to a friend- Pros mentioned:Convection
Samsung song
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven good. Still learning how to use all the features.
I would recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800 SAMSUNG).
Have a great day.
^Charles
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemingly a quality product. No downsides, and an upgrade from whirlpool base models.
I would recommend this to a friendLooks Good, Bad Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I purchase Samsung anything. There are NO instructions to fully operate this range... I had to go to the internet to find how to raise the oven temp from 350 upwards... Pitiful Product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to have a better experience using your range. Let us help you out.
Please refer to the link below to access a copy of your range's manual for complete instructions on how to use your range. Turn to pages 27-28, which cover "How to set the oven for timed cooking, How to set the oven for delay start, and Minimum and maximum settings." Pages 30-32 under "How to set the temperature (Baking), How to set the oven for convection baking, How to set the oven for convection roasting, How to set the oven for broiling":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149894542, to help our team locate your information when you message us.
Have a great day.
-John
Awesome appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome stove cooks way faster than old builders grade own several other Samsung appliances an they all perform as advertised, sears steaks to perfection
I would recommend this to a friendadvise against purchasing this Samsung product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly advise against purchasing this Samsung product. It is likely to stop functioning properly within a few months, and the manufacturer’s warranty offers no protection, as they find ways to deny. And their customer service is the worst I’ve ever experienced, especially when dealing with the overseas team.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FitsumT,
We want to inquire more about what transpires with the range, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove , has everything i been looking for, works great
I would recommend this to a friendValue Oven at this price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice oven at a good value price. Haven’t yet used the convection & air fry functions, but was glad to have them
I would recommend this to a friendEfficient stove.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove. Its selection process is easy and it gives many options.
I would recommend this to a friendWorks as designed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range was a replacement for a Samsung where the oven died. So far this one works as designed, however the storage underneath is much smaller than my old one
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best stove I'd ever had great for anything you need
I would recommend this to a friendStill getting used to it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is pretty, but it seems to take a very long while to heat to the temperature needed to begin cooking and the additional expense of needing to hire a separate tradesman to install electrical and remove the gas connections was never communicated. This added an extra day from work and another $1,000 to the total cost.
I would recommend this to a friendBrand response from Samsung
Posted .Aisling, we are here to help you with your range.
To address your issue with a slow-heating cooktop, we recommend checking out this link and selecting "Cooking elements are not hot enough." It's important to use appropriate cookware for optimal performance.
Induction and electrical temperature issue
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Cooktop cookware breakdown
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145975142) to help our team pull up your information.
Have a great day
^Camille
