Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Goog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning my friend is ready for pickup tomorrow
I would recommend this to a friend- Pros mentioned:Air fry
White Faded Area on Cooktop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have finished finally remodeling our kitchen and it took over a year to do so. We felt like this range would be great because it had several nice features specifically the air fryer. We had also heard great things about Samsung. Well, 13 months after purchase a faded white spot has occurred in two places are largest burner. I am thoroughly disappointed in this blemish. Based on what I have read, this is a defect in the glass and cannot be removed. The only way is to replace burner top. What a joke. You pay $1000 for a new range and cannot get but a year before defects begin. We are meticulous about keep the oven and cooktop clean and within 13 months, a month after warranty expires, this occurs. I do not blame Best Buy but I do blame Samsung. I will never buy another appliance that has that name.
No, I would not recommend this to a friend My chef cook 8)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass surface or the burners get easily scratch and become ugly, and somehow hard to clean up. Overall functionality is good.
I would recommend this to a friendBrand response from Samsung
Posted .We understand that you wanted to maintain the appearance of your range, Rasu. We'd love to help you.
Maintaining your electric or induction cooktop can be a simple task. In this guide, we will provide you with all the necessary information on how to keep your glass cooktop looking spotless and ensure its longevity for years to come. Please click the link and hyperlinks and watch the instructional video for tips.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146494287, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy, I regret it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I would’ve loved to give this 5 stars the glass top chipped after having it for 5 months and Samsung did not do anything to help. I would have to pay close to the cost of a new one to repair it. I take extra care of my appliances using only approved cleaners and cleaning techniques for the glass top, but the quality of the top on this is not good! I had a Whirlpool one for 15 years and no issues other than the oven going out on me and it was time to replace… not one chip on that glass top… don’t buy because Samsung does not stand behind their product…. I am stuck with this until it goes out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SueS, we understand your frustration if your glass top is chipped. Allow us to help.
Please see page 27 under "Choosing the proper cookware, Protecting the cooktop" and pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance on your glass cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147798832) to help our team pull up your information.
Have a great day.
^Camille
Not Great by any means!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven does cook food but the temps do not stay consistent and I often find myself having to turn it off and re input the temp to get it back to where it needs to be. My fifteen year old basic range was better than this at keeping a temperature until the day before the heating coil blew up - there is no way this thing will last. The control panel decides when it wants to recognize that you are pushing the button. I find I can have the oven pre heat for 400 and it says its ready and then after a while things aren't cooking as they should> I turn it off and turn it back on and the preheat starts in the 290s and takes a while to get back to 400.
No, I would not recommend this to a friendBrand response from Samsung
Posted .H there SaraN312, I realize that you have some concerns with your Samsung Range not keeping temperature in the oven and know that is concerning. I want to make sure that you get top performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any other assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093621. We thank you for being a part of the Samsung family. ^Brad
Amazing oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! They delivered it and set it up smoothly!
I would recommend this to a friendGreat buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, dose a good job. Has a lot of great functions.
I would recommend this to a friendBottom drawer is the cause of average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great my only complaint would be the bottom drawer. Its a fight to take it in and out. I know the oven is bigger so the drawer isnt big. Which is fine but why have a drawer at all?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Debbie, I see that you purchased a new Samsung Range and would like to say congratulations. I know that you have some concerns with the drawer on the bottom of your unit and would like to explain the purpose. Most stoves have a drawer underneath them. The drawer is actually used to keep cooked food warm when the times do not match up. You can place the food in the drawer while the oven is still in use. We welcome you to our family and thank you for choosing Samsung. ^Brad
samsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are enjoying this range so far, the oven is powerful
I would recommend this to a friendSamsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, and very modern look. Looks great in my kitchen
I would recommend this to a friendTerrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible experience. After using one year, the hot Surface indicator did not work at all, also, one of small elements could not work properly, even turn to the lowest setting, the actual heat has been like maximum heat setting. Now, the worst is another element, the big one, is working crazy, same as the element mentioned above, when turning to the lowest setting, the heat keeps like maximum heat. Therefore, when I stir food, they burnt right away, especially cooking egg. I bought it on Sept 4, 2022. I paid it about $800. Does manufacturer design it with about 2 years lifespan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for your cooktop that has a temperature issue; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822093) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price. Like the easy clean interior.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase service was great. And they took old stove.
I would recommend this to a friendDoes not boil fast enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven features but it does not boil water fast enough. My old range boils twice as fast and it was more than 10 years old. I strongly suggest boiling water in advance when your making soups, broths, or stews. When boiling meats for prep to soften, its painfully slow. Sad to be purchasing such a nice range with one major flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryanR,
We all want our appliances to function properly. Let us help you with the range.
Please see the "Cooking elements are not hot enough" section on the link below and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024035 to help our team pull up your information.
Have a great day.
^Aloe
Best look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is perfect with nice look and smooth operation.
I would recommend this to a friendSamsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove and the delivery was super fast!!!
I would recommend this to a friendDissatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave an average rating only because I was not happy with Samsung company when I tried getting help concerning not getting the air fryer basket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dutchess3, I understand you Samsung experience was lacking and know how it feels when items are not presented as they should be. I would love to assist you on your new Samsung Range. You are able to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420251. We welcome you to our Samsung family. ^Brad
Samsung 6.3 range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product, works fast and looks really nice
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use, quick heat up in the oven.
I would recommend this to a friendGreat ramge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great omstove, live fhe timer notifications for my phone.
I would recommend this to a friend
