Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove and wouldn’t trade it for another one.
I would recommend this to a friend- Cons mentioned:Glass top
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fifth time you seen it it burn my cooking pen and the glass chipped Try to clean it as soon as it happened and I scraped all the glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your range has scratches. I understand that this experience is less than ideal.
Kindly visit the User's Manual on pages 43-52 about Maintaining your Electric Range:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144885347 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Pros mentioned:Air fry
Kitchen Suite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, very satisfied with purchase. The sales, delivery, and install were all done professionally. Very pleased all around.
I would recommend this to a friend SAMSUNG APPLIANCES ARE TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE SERVICE- all of my appliances- all Of my products are registered and it says so on the SAMSUNG WEBSITE- but AMY- wants to tell me it’s not showing up- I WILL NEVER PURCHASE ANOTHER SAMSUNG APPLIANCE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out regarding your concern about the registration of your appliances. As you mentioned, the Samsung Website states that your appliances are registered; however, the customer service you spoke with indicated that they are not registered. We want to speak to you directly to discuss this matter so that we can provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150384428) to help our team pull up your information.
Have a great day.
^Camille
Not worth $800.00
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing & difficult to work! Already miss old GE range! Samsung could make a better product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, we want you to enjoy using your range. We are here to help.
Please see pages 22 to 26 under the "Surface cooking" section of the manual for instructions on how to use the stovetop and pages 28 to 30 under the "Operating the Oven" section for instructions on how to operate the oven.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
I have also shared this link for additional information.
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Done with Best Buy Appliances!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience. Stopped working within months of the purchase. Then the entire motherboard went out and stove stopped working all together right after the 1 year mark. The delivery service was horrible too. I have spent over 10K in the last year with Best Buy for appliance for rental properties but I am taking my business elsewhere!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhlipW,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148344595) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Cons mentioned:Glass top
Poor quality oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this stove for just a month as of today and the stove top with the glass already has air like bubbles under the glass. It’s like it’s fogged underneath the glass or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynn,
Keeping the cooktop pristine is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you in checking the best course to take if you have bubbles or if it's cloudy underneath the cooktop. Learn more by checking the hyperlinks.
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147430902) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Can be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better on the air fryer. Is hard to clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joel, thank you for sharing your experience in cleaning your air fryer. We are here to help.
Here is a guide with simple tips and tricks for using and cleaning your air fryer. Please choose every option to learn more.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
Please see pages 34 to 35 under the "Air fry" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181903) to help our team pull up your information.
Have a great day.
^Camille
Broke in half a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top broke after 6 months of owning. It was a simple fix but a brand new appliance shouldnt break that quick. Samsung has many lawsuits against their appliance side of things. I highly recommend a different brand ill never buy another Samsung appliance. I just wish i didnt have this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for sharing your overall experience with the range. Please know that we're always available to help, MichaelM.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148668552, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Looking forward to Air Fry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but time will tell what my review will be as it went in a vacation rental and I was only able to use it 1 time as of now.
I would recommend this to a friend Do not purchase this stove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven has stopped working 3 times now. I got it November 24th 2024 an i havent had it for a year yet. Samsung is refusing to fix it now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshleyV,
We understand how you feel about your oven not working. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150824223) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty but it's shorter compared to the ones I've had, the oven is small.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JonathanB,
We appreciate the review about the size of the oven.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Cons mentioned:Glass top
Not consistent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 2 months and it doesn’t consistently work. The stove top does not get hot….like at all. And then sometimes it does. It all depends on it’s mood!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Juhs,
Here is a link to help you with the cooktop. Please see the "Cooking elements are not hot enough" section, follow the steps, and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here is a link to help you choose the right cookware for the range. Please see each section, follow the steps, and click the hyperlinks for further assistance.
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494522 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Ease of use
Excellent Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love This New Samsung Range. Very Easy to use and works great. Love the way you can control it with your phone.
I would recommend this to a friend Only lasted two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this stove in Dec. of 2021, so we've had it just outside of two years, with minimal use (we eat out a lot) and the main control board just went out... Not sure if this is common with Samsung products but for $1000 I'd expect a product to last longer than two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joey,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146890349) to help our team pull up your information.
Have a great day,
-Ernest-
Ding da ding diiiiing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it's kind of flaky. Half the time the buttons don't work on the first try. #CovidAppliances
I would recommend this to a friendBrand response from Samsung
Posted .We want you to love using your range, Jhaf. Let's go ahead and check the buttons on why it is not responding.
Some controls are only available when using (or not using) other functions. This protects the oven from excessive heat or children who may accidentally touch the oven. Please check this link for details.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please check this link to your user manual for details. Turn to pages 27 to 28.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145427714) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Not worth the trouble
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass surface scratches Very easily! Had the top replaced once ,will have it replaced again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your product convenience every step of the way, JamesW. Let us extend our help by providing the details you need to maintain your cooktop.
In this guide, you will learn how to maintain your glass cooktop's cleanliness and pristine appearance for long-lasting use. It will provide instructions on what actions to take and avoid taking.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146057721) to help our team pull up your information when you message us.
Have a great day.
-John
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had the stove for 4 months and the burners are starting to mess up. When it is turned on to the highest setting for the quick boil it takes a long time to boil, but when were trying to cook on a low setting it turns so hot that it burns our food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you anticipated. Let's look into this, Nhung.
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
For reference, I've shared the user manual to learn more about the cooktop's recommended settings. Kindly turn to page 23.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584369, to help our team pull up your information.
Have a great day!
^Chrystel
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thiS item because of the air fryer. Not impressed. Takes too long to actually get the heat element to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when results and expectations do not meet. We are here to assist you with getting the best performance out of your appliance. I am including a helpful link to a guide to assist you with your concerns on the air fry feature (https://bit.ly/3xvxwlD). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590006) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Not Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this range again or recommend it to anyone. The cook top I feel can not withstand the heat. I only had this range a week and the cook top has started to clip and spot. Samsung sent a tech out and will not exchange or replace the top. Very disappointed!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Cassie.
We know how important it is to have a clean and great-looking cooktop at home.
These guides will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
How to clean and maintain the glass cooktop on your Samsung stove:
https://www.youtube.com/watch?v=b_dExUhgeus
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please make sure as well that the bottoms of your pots and pans are fully dry before using them on the cooktop; this will prevent debris from forming. Also, make sure you are using the correct type of cookware for your cooktop, as indicated in the link below.
Best cookware to use on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00045483/
For more information on the care and cleaning of the glass cooktop, please refer to pages 48–50 as well as 26–27 to learn more about the proper cookware to use.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145652194) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
