Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Ok product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat circles metals have started to rust and it’s only been a month. Other than that it works pretty good.
No, I would not recommend this to a friendHorrid glass top surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the return window or it wouldn't be here. The surface is an absolute pain. Nightmare to ckean even with light, careful cooking. Every tiny splatter is difficult to remove. Tried 3 different glass top cleaners. The Frigidaire I had was 10x better. Lasted 17 yrs and glass top still looked new. This one already has discolorations that I can't get off without fear of scratching.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aschie,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of having a hard time cleaning the glass top surface. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768488
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the first stove I bought, and now the second one's light remains on even when the stove is off.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Blueray,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you mean the oven light stays on even when the stove is off, please check the following:
The oven light turns on automatically when the door is opened.
The oven light turns off automatically when the door is closed.
You can manually turn the oven light on and off by pressing the pad's light bulb icon.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868406) to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Overall performance
Best Buy or Best Lie?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is fantastic. Best Buy is the absolute worst. Terrible customer service, terrible employees. They lied to me, cheated from me and, in the end, stole from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Pros mentioned:Air fry
Top Notch stove ! Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No detail was left out on this stove ! I have NO complaints ! Excellent purchase
I would recommend this to a friend Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews. This oven is terrible. When trying to set the temp on the oven, it’s not just a simple touch. You have to repeatedly hit the buttons, sometimes 5 or 6 times. And it’s all the time, and then if we have things on the stove top boiling with steam when the oven is on, it will mess with the oven gauge, it will flash n blink, messing up the degree the oven is on. I hate it. It’s terrible. If I could take it back I would but it’s been over a year. So disappointed in Samsung. And I’m angry I spent the money. The only reason I don’t get another new one is because I’m moving in about a year, but the poor souls who get this stove. Don’t buy!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cohan, we understand how you feel regarding the range. We are here to help.
Below is a link to help you diagnose if your control panel is blinking. Please click on the embedded word.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Please see page 30 under the "Minimum and maximum settings" and page 40 in the "Temp Adjust" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693144) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Air fry
Great range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range all features work great. Love the air fry feature
I would recommend this to a friend - Pros mentioned:Air fry
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range on of the best out there especially the air fryer
I would recommend this to a friend - Pros mentioned:Air fry
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haas to wait for 2 months so disappointed but I love my stove
I would recommend this to a friend Make sure you get an extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right front burner switch went out after 18 months costing me $110.00 and I installed the new one myself. Now the left front burner switch also seems to be failing. Does not seem to be a reliable product.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed. Better than we thought! Works great
I would recommend this to a friend - Pros mentioned:Air fry
Best Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, we used it for thanksgiving and it amazing
I would recommend this to a friend - Pros mentioned:Ease of use
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love it, very easy to use and easy to clean:)
I would recommend this to a friend Don't buy, stove top will explode after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this range. I bought it a year ago and it worked great until exactly 1 year and 1 month later the glass stove top just exploded. Nothing fell on it, it, just, exploded after cooking dinner.. The replacement glass top is almost as much as a new unit and the warranty is only 1 year! Its absolute garbage and I will never buy another samsung product again. Good Job!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Makk,
Your safety is our priority, and we understand how you felt about your experience. Let us help you with your range.
We would love to speak with you and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147112996) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Pros mentioned:Air fry
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new range and i always buy with best buys.
I would recommend this to a friend - Pros mentioned:Air fry
Good product. Questionable service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Delivery service was horrible the first time as they arrived way too early and lied. Second time was better
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Suckss don't buy samsung besides phones maybe...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks one year and one month after purchase having problems at the worst time possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cristina, we understand the importance of a reliable range at home as we use it to cook our food. We want to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150425369) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Glass top
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this since September and the glass top has cracked. I was cooking and heard a pop. So disappointed I could cry. I had a cracked glass top that I replaced and not even six months later....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're pleased to assist you, JanieS. Let's go ahead and provide you with tips on caring for your glass cooktop.
Taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
For additional reference, you may visit this link about "Clean and care for your Samsung electric cooktop":
https://www.samsung.com/us/support/answer/ANS00060833/
You may watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
Using the right cookware to meet your needs means you get to be a boss in the kitchen. Please check this link for details.
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145480895) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Real Butter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Cannot go wrong with Samsung! Reason for 4 ☆☆☆☆ on cleanup is after first use my big burner aquired a scuffed look on it and have not researched how to remove it. Kinda did'nt expect that... and no I do not believe I dragged a pan accrissed it. Real butter was however involved. :)
I would recommend this to a friendStove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung stove stinks bought it an haven’t been able to use my oven but a handful of times evertime used it would ruin my food sumsung refused to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your cooking convenience is what matters. Let's help you with this.
We highly recommend following the troubleshooting steps from the below link to eradicate the unpleasant smell present on the range.
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148596725, to help our team pull up your information.
Have a great day!
^Chrystel
