Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the appliance but there’s some technical issues I’ve call the geek squad but they don’t respond
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jose! We are sorry to hear that the range is not meeting your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly. (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513)
using ticket number: 1143912476
Thank you for choosing Samsung. ^Nic
Good stove but
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The kitchen works well, however, as careful as I was to clean it, it scratched easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Millie,
Thank you for sharing your experience with our range. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it scratched easily. Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard.
This guide will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
https://www.samsung.com/us/support/answer/ANS00060833/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144314835
^Mila
Need to purchase accessories
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did NOT receive any of the accessories for the Air Fry, the manual for the Air Fry and any other accessories for the stove. The BestBuy reps who delivered the Samsung Range only provided a general guide. Where can I purchase the Air Fry Tray and other accessories that are missing?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung experience has been less than ideal. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Poor delivery windows even worse guest service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have liked it, had best buy been able to overcome its limited delivery options and poor outsourced independant trucking company. I will never buy anything from this company ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Literally Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made in a long time! Works awesome and a super good deal!
I would recommend this to a friendA Winner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burners work great, oven heats uniformly, and controls are convenient.
I would recommend this to a friendNo way
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe the reviews. This range is ruined after 1-2 light uses. It scratches easily and the top film peels with cleaning. The 9 year old range we replaced had zero scratches or other blemishes (different brand). Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joys,
Thank you for reaching out and sharing your feedback about your Samsung Electric Range. We are saddened to hear that your electric range has scratches and the top film peels when cleaning. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060833/ for tips on how to clean and care for your Samsung electric cooktop.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA for the warranty information of your product.
You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535619.
-Noraina
Glass Top is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT WASTE YOUR MONEY. Used one time to cook rice. with brand new pans still left deep scratches on glass top. overall you can tell its very cheaply made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure that your cooktop is in tip-top shape is essential in every household, Chefchris602. Let's get the information you need to ensure your range is in its pristine condition.
The link below will help you clean the range and cooktop to get them sparkly clean after every cleaning session. Learn more by checking the hyperlinks and watching the video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146904048) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this range the top will not come clean.it is a piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephC, we understand the importance of a pristine-looking cooktop. Allow us to help.
For more details, please see pages 48 to 50 of the manual's "Care and cleaning of the glass cooktop" section.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147659622) to help our team pull up your information.
Have a great day.
^Camille
Faulty Stove
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased stove in November & All 4 burners are not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kay37,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link below that will resolve your concerns with the cooktop burners.
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
I have also shared the user manual link below. Please access the link and turn to page 53 for additional troubleshooting if needed.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144577497
Leo
Take your card and shove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my issue with Best Buy is your credit card, why would you send a letter saying my credit is no good after I pay this card off, I’ve made your payments I guess all I can say is your card services is a joke!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Wifi integration is awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely oven !!! Admire wifi integration and app features
I would recommend this to a friendDigital panel stopped working within the year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung EVER AGAIN!! Horrible customer service. Made to break!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your experience. We would love more details about your range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147584961) to help our team pull up your information when you message us.
Have a great day.
^Aloe
Recommended for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Cleans up well with glass top cleaner. :)
I would recommend this to a friendBest Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down one of the best stoves I have ever had.
I would recommend this to a friendDon't Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Circuit board was replaced 3x, pretty sure it was because of bad design. Range would cycle through all the options by itself.
No, I would not recommend this to a friendBAD PRODUCT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TOP BURNER CAN NOT BE CLEAN ..NO MATTER WHICH PRODUCT BEEN USED ..AFTER TWO DAYS OF RECEIVING THE RANGE ..IT LOOKS AS IF WE ISED IT ONE YEAR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bella, we always want our cooktop to be in good condition. Let us assist you with the range.
Here is a link for tips and tricks to maintain the range in pristine condition. Please click on every option available. Kindly click on the embedded word and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146588125) to help our team pull up your information.
Have a great day.
^Camille
Don't buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. This is really sad. Had less than 24 hours and the cooktop appears to have melted. Samsung is trippin!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MariaP, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/3aYp8lH). If you need further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810007) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Best Buy tried to unload a used machine on me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a new range and you sent me a used range. This is how you treat total Tech Customers? Unbelievable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only two buttons work on it. Samsung said it is best buys problem and best buys solution is to drive an hour and bring it back and exchange it, however its pretty heavy and my husband cant
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your range, Rach. I highly suggest checking the link below for the buttons not working.
If some controls are only available when using (or not using) other functions. This is to protect the oven from excessive heat or children who may accidentally touch the oven.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145332064) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
