Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Timer
Bakes ok - but most annoying applince to own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that Samsung techs dont live in a house with a kitchen, or at least they never entered a kitchen. They therefore think that the dumb singsongs their ovens make is cute. It’s not only not cute, it’s so annoying! Why in the world do I need my oven to beep until the dawn of time to let me know my items finished baking - if I set it on timed bake, do your job and leave me alone. Whats with all the beeping? It beeps forever long to let you knkw ot reached the temp you set it, it beeps when the door is open for more than a few seconds, it beeps until you turn it off when you set it on any timed setting. My goodness it’s the most annoying thing. Only reason it sells is because it’s cheap. Relatively anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to be comfortable using your range, Most. We'll be happy to check your Samsung unit's sound.
As per checking, for timed cooking, the range will beep several times to notify that the time had been reached as there are cases in that customers multi-task when using the oven and their attention isn't with the oven. In some cases, what they had in their oven got ruined since they never heard the alarm go off and residual heat from the oven overcooked their food. However, you may turn the control panel's sound on and off for it to operate silently. Below are the steps on how:
1. Press Options for 3 seconds, and then Press 5 on the number pad.
2. Press 1 (On) or 2 (Off) on the number pad.
3. Press START/SET to save the changes.
We will provide your experience to our product team to figure out a way to put a mute option for customers like yourself who's always aware of the time when using the oven.
Thank you!
-Angelica
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent craftsmanship and cooks beautifully. Good buy for the price.
I would recommend this to a friend- Pros mentioned:Air fry
Nice but range knobs break easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front control panel is very sensitive to touch and will turn on just by tapping or slight touch. The knobs that control the range are plastic and break easily making it impossible to control the burner. I've already had to replace 3. Tje oven itself is really nice and I love the airfryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about this. Let's take care of this, CherC.
I have shared the manual for instructions on activating the child lock function to avoid accidental control touches. Please read page 28.
User manual:
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147565947, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Yes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing Thank you best buy and Samsung! You saved my Thanksgiving
I would recommend this to a friend - Pros mentioned:Overall performance
Good Job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To date, we are extremely happy with our stove....
I would recommend this to a friendBrand response from Samsung
Posted .Hi there CHOPPER, it is great to hear you are loving your new Samsung Range. I appreciate you sharing your great experience with us. We are so thankful to have you in our Samsung family. ^Brad
- Pros mentioned:Air fry
Loving the Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love everything about this stove. Especially the built-in air fryer
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Msmisa! We're happy to hear that you're enjoying this Samsung range! ^Ty
- Pros mentioned:Air fry
Awesome Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this range. This range has everything we need.
I would recommend this to a friend Gloss glass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome stove the only thing I wish I would have thought of is the black gloss top gets dirty and shows it quick. That is the only drawback but other than that thus far it has been great.
I would recommend this to a friendExcellent stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Samsung brand. This is my second stove, and now it’s a smart stove so I can turn on with my app.
I would recommend this to a friendGreat choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far enjoying our electric range. I love baking and so far there is a great difference in my baking goods. My cakes gets cooked faster and evenly with the conventional option.
I would recommend this to a friend- Cons mentioned:Glass top
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was handled by Best Buy perfectly The first one had dents and scratches, they made well by replacing it. However, do not buy this oven. The glass top is now 3 weeks old and already has worn out burners. I even purchased new pans so they wouldn't scratch it. For this price, Samsung should be ashamed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidM, we truly understand how you feel about the scratches on the cooktop. We'd love to help you with this.
Kindly check out this guide for the proper cleaning and care tips to prevent the cooktop from further scratches. Please click on the embedded words.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146646799) to help our team pull up your information.
Have a great day.
^Camille
Good oven. that's all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good stove. Looks really nice. Having trouble setting up the wifi feature. I don't have any real need for it.
I would recommend this to a friendNew Electric Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung freestanding electric range is the best range I have ever had. It’s very easy to control the stove temperature when I prepare the food. I have not get chance to use Air Fry & Convection yet.
I would recommend this to a friendrange w/air fry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendSatified Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, service was swift and courteous. Transaction went very smooth and easy.
I would recommend this to a friendDON’T BUY ANYTHING FROM BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They gave us this ranger with roaches. They lied to us and said we had but we had pest control come in and they said that we did not have any roaches. They made buy this ranger even though we already had our sights set on another oven. They peer pressured us into buying this ranger full of roaches. When it broke down because of them not even a month in, they told us that it was our fault. They had us pay for pest control to come in only for them to say that we didn’t have no roaches and they still refused to fix the Ranger. We had to keep calling and calling and calling for them to come in and fix it and when they finally came, they still told us we have roaches. We don’t have no roaches. not only that we bought a microwave from Best Buy, It broke we bought a fridge from Best Buy, It broke not even a month and in fact the microwave even make it into the house before it got broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mayrhalency,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148003571) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Oven light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. One issue is that I could not find the option of turning on the oven light, while cooking.
I would recommend this to a friendThe best option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That is a good purchase and i feel satisfied about that
I would recommend this to a friendPros and Cons.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven takes longer to heat up but then tends to cook things faster. Playing with lower temps or shorter than stated cook times. Storage drawer does not hold muck there than cookies sheets or other flat pans. Cooktop requires maintenance to keep it looking relatively new. A working in progess to get it all figured out. Had it for about a month. Air Fryer basket not included. Samsung basket is hard to find.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we can see that this means a lot to you and we can definitely understand. We are here to help. Here is a link to a troubleshooting guide for your concern on your oven not heating in a timely manner (https://bit.ly/3Hk2zG5). In addition, here is a link to a guide for cleaning and caring for your cooktop (https://bit.ly/3pBlFS6). Also, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144028259) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
That's Them Right There Officer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give one star because technically the thing generates heat. Beyond that? Probably the worst purchase in my 45 years on this planet. Want to bring your chili to a simmer, put the lid on, and walk away? Then DONT BUY THIS. It will boil water on '2' (one notch above low). Want to make bacon? Then DONT BUY THIS. Your bacon will either take 30 minutes on low or burn. The stove essentially has NO SETTING between low and high. Want a range that is easy to keep well maintained when following manufacturer directions? Then DONT BUY THIS. It WILL scratch. Microfiber? Glass range cleaner only? Doesn't matter! A fitting solution would be to fire this thing into space. However, I fear it would hover in low orbit around Earth. And we already have enough garbage floating around up there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChadS,
I can't imagine the inconvenience this has caused you. Let us get the range working efficiently.
Please follow the steps on the link below to help you with the range temperature.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Please see the "Surface cooking" section pages 22-28 and "Operating the oven" on pages 28-50 of the user's manual to help you use the range.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf
Also, here are links to help you with range maintenance. Please see each section, watch the full videos, follow the steps and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS10002315/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147933945) to help our team pull up your information.
Have a great day.
^Aloe
