Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
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Posted .This reviewer received promo considerations or sweepstakes entry for writing a review............. . . . .... dfhioo b .ggyuvcxss.ffuih ghjxzd.vvhjiu
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Cooks really well.your food would come out excellent.
I would recommend this to a friendIt broke from the first month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my samsung range of 15 years because the largest burner doesnt go low anymore just stays on high. I gor this new samsung with wifi and air fryer i was excited about it i found out the same burner has the same problem. You know calling for service is so bad! It is not easy to make an appointment with them. I was planning ro buy a new samsung fridge but after this no more samsung products will enter my house. I will try to get a refund on this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Summer,
We understand the importance of having functional appliances at home. We can help you with your range.
To help with your burner that does not go low, please click the link below and hover down to "Unable to increase or decrease the heat" for steps to take.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
We'd love to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148699272) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to load, easy to install. It is used in my second home/condo rental. My snowbirds love it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there PerfectSolution, I am glad to see that you and your family are loving this Samsung Range. We welcome you and your family to our Samsung family. Thank you for choosing Samsung in your home. ^Brad
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy Samsung appliances especially the 6.3 cu ft Electric Range. I bought the whole package with Fridge and diswasher. The main top cook went out after 3 months. Called Best Buy member support. It took them 3 weeks to repair (I have a total membership). 5 months later, the same top cook stopped worth again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryantN,
We can feel the disappointment you have with this range. We are here to help you.
Please check pages 51-52 of the user manual for steps to take when the cooktop is not working.
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149362895), and it will help our team pull up your information.
^Rodel
Samsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is as good as we had expected. Both works and looks great.
I would recommend this to a friendVery disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our house is a Samsung house. We bought this stove and have had it one week shy of 2 months, and the control panel stopped working. Control panrl will not make a sound or come on. Burners work. I am disappointed in Samsung. They should be able to make better appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Willow, we care about the betterment of your range's panel. Let us help you out.
Please refer to the link below to address the issue with your range's control panel not working. Browse the hyperlinks for tips.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149931352, to help our team locate your information when you message us.
Have a great day.
-John
BEWARE BEFORE YOU BUY!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are purchasing this product online, beware it does have the POWER CABLE. They upcharge sell it to you separately. Online, they also fail to disclose this to you when making your purchase. Unsure if they mention this to you if you purchase the installation, but a manager named Joe, let me know the install purchase does not include the cable, so you still have to purchase separately. It's apparently a bestbuy policy to be anti-consumer and also to fail to disclose that the purchase does not include the thing you need to make the product work. Joe, the store manager, mentioned this is also true for other appliances they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with information found on the Best Buy website, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the stove unfortunately i very disappointed my stove top is stain an transparent glass is very cheap i only got like a 2 month with it
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the stains on the range's surface. Don't worry will surely notate your experience about this matter for a better service and products in the future.
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144769565
Thank you for choosing Samsung. Have a great day.
-Trisha-
Be prepared to use it without power.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have written a great review of it if we could have powered it. For those who are wondering, this range does not come with the power cord and we have to buy this separately. This is low move from samsungs part of not supplying the basic thing needing to power our new appliances. Every other appliance of theirs come with the power cord except this electric range . This took our frustration to a whole new level and I did not expect this from Samsung or best buy. I would have atleast expected Best Buy to inform us of these things on whats included. They did not meet our expectations and poor communication on their part. Without the cord its a brick.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Delivered on time with good installation.
I would recommend this to a friend Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased less than 29 months ago and had a circuit boatd failure. $150 to diagnose and $300 to repair. I expect my appliances to last longer than that. Will not be buying Samsung again.
No, I would not recommend this to a friend- Cons mentioned:Glass top
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes decent phones they should stick to that. Not even a year and stove top cracked on its own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vanessa,
We want you to have a better experience than this from the range. To help you check the availability and compatibility of your range's glass cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146526765 to help our team pull up your information.
Have a great day.
^Aloe
Worst electric range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst electric range I ever had. I purchased in December 2021, now one heating head lost control of temperature, even worse, it can self start baking and cleaning procedure which is extremely dangerous. I have buy another one only after 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household safety is our priority. Let's help you with this, BobL.
I've shared a guide to help diagnose oven temperature issues. Based on your cooking experience, please select the corresponding topics and follow the troubleshooting steps.
The Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
We would also like to speak to you personally to assist you with the oven better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147552502, to help our team pull up your information.
Have a great day!
^Chrystel
The worst experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous!!! Over a period of 2 weeks, they've TRIED to deliver this stove THRICE. I'm not kidding - 3 times!!! Each time, the unit was damaged. It blows my mind as to how these units are stacked in a warehouse. And everyone you speak to passed the buck - From customer support to the warehouse to the delivery team. The stock response is - we're sorry, let's reschedule. Absolutely ridiculous.
No, I would not recommend this to a friendSo disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 16 day after I bought it and the light that manages the buttons of the oven went off, so I couldn't use the oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marina,
We understand your disappointment with the broken light of your oven. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148018871) to help our team pull up your information when you message us.
Thank you.
-Ricardo
100% not worth buying.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $750 paper weight. This unit has stop working 2x in 7 weeks. Best would not hp past 14 days. Samsung customer service is hands down the worst ever. Its over seas in India. I am telling you "DO NOT BUY THIS OVER" you will have to pull thr over out to un plug in weekly. Me i just want to use the stove and oven. Not do exercises at 7am to cook a egg. The over is bad. Samsung overseas customer service is worse. By the LG
No, I would not recommend this to a friendSay NO to Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Clean the stove top several times and the lines disappear. the air fryer is useless and the regular bake function is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to love using the range. Allow us to help you.
Please see page 27 under the "Choosing the proper cookware and protecting the cooktop," pages 48 to 50 under the "Care and cleaning of the glass cooktop," page 32 under the "Baking section, and pages 35 to 36 "Airfry section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147655815) to help our team pull up your information.
Have a great day.
^Camille
Works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Range. did not come with air fryer tray as stated
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review on one of our Samsung ranges, user406765.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Paid alot for it not to work in only 2 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 Big burner is Not working and 2 other burners are too hot even on low setting. I just bought it 2 years ago.It it wasn’t cheap either! ):
No, I would not recommend this to a friendBrand response from Samsung
Posted .The range plays a vital role in every household, CalyV. Let's go ahead and get the information you need to ensure you can prepare a freshly made meal.
I have provided a link below to help us guide you in checking why your burner is not working as it should. Please click the hyperlinks for additional information and select the scenario that best fits your situation.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146257612) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
