Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Oven Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Range online, was able to pick it up at the warehouse on the same day. No waiting worked out great.
I would recommend this to a friendOutside is hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful overall but the outside of the oven gets so hot! It's a Bit of a hazard for my toddler.
I would recommend this to a friendGreat range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and cooks great. Love the steam clean function
I would recommend this to a friendNew Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works great. I was disappointed that the manual did not come with it. It would have been nice to also get the tray needed for the fry option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KathyH,
Having the user's manual helps using the range a lot easier. Let us help you right away!
Here is the link for the user's manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Also, the air fry tray is sold separately. To check the availability and compatibility of the air fry tray, please contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147047767 to help our team pull up your information.
Have a great day.
^Aloe
Excellent!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I like it except wifi. I think it doesn't need Wi-Fi. Because, I couldn't control on and off.
I would recommend this to a friendBest price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for top range and excelent Service for track and ship
I would recommend this to a friendIt’s ok.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After first use notice burned marks. Tried cleaning but unable to remove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Neil,
We understand your disappointment with the burned marks on your range that are hard to remove. Let us help.
Here is a link to the user manual; kindly go to page 49 for a guide on how to remove burned marks on your range.
User manual.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147933869) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful range…could not wait to use it. More spacious than the one it replaced, and so many more options!
No, I would not recommend this to a friendSamsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quietest dishwasher we have ever owned. The delivery service was fantastic and extremely knowledgeable.
I would recommend this to a friendJaytor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it installed and it works great so far. No issues so far.
I would recommend this to a friendReechie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove. Didn’t realize it was a smart drive so it took getting use to.
I would recommend this to a friendRetired in NE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to get used to some changes, but all have turned out to be for the better. No problems so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review! ^Ty
Great range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range looked amazing in my kitchen. Now I needed to learn how to keep the cooktop clean lol
I would recommend this to a friendNot good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel died after 30 days of having it. Got it fixed and 1 year later 2 burners went out. Oven functions are great. But a new product should not have so many issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chante S,
We can only imagine the disappointment with the experience you have with the burners on this Samsung range model. We want to give you the help needed.
I have shared a Samsung link below to help with your experience.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146744270 to help our team pull up your information.
Leo
Samsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love all the new appliances we bought. It was so easy to order online.
I would recommend this to a friendNew Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a new range that was offered during a Best Buy 50% off deal.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good and I am satisfied with the installation time.
I would recommend this to a friendLet's get cooking now with wifi!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How you gonna cook with wifi and no pans...we need pans for this baby to cook something yummy!
I would recommend this to a friendMUST BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful product, as described, delivery serves were great as well
I would recommend this to a friendNice buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales representative was polite and knowledgeable and guided us to the desired product. Thanks
I would recommend this to a friend