Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device for the price, great technology..
I would recommend this to a friendBrand response from Samsung
Posted .Hey there! Thank you for taking the time to leave us a great review. Samsung provides both quality and economy. Welcome to the family! ^Shay
Samsung Range with AirFry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range and excellent value. Love the Air Fry and Convection
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this oven. Still learning how it works. Glad i bought it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Loveit, congratulations on picking a Samsung Range that you love. Thank you for taking the time out of your day to share your feedback with us. We are so glad you are a part of our Samsung family. ^Brad
Love it but need a written guide book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been 5 star's if a guide book was included
I would recommend this to a friendits cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So cool and fit perfect in my kitchen. the air fry its ok
I would recommend this to a friendLove the SmartThings App Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the SmartThings App Control Beautiful Stainless Black finish
I would recommend this to a friendAwful stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is awful I’ve had it for a little over a year and the stove top all but one stopped working and for some reason it decided to turn the self clean on when I was out thank goodness I wasn’t out long!! I came home and smelt something burning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patty D,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your range.
Below is a link to help you with the burner that stopped working. Please note that there are hyperlinks you can click, which will give you additional information.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For the self-clean feature that turned on, please refer to the link below. Turn to pages 42 and 43 (Maintaining your appliance - “How to delay the start of self-cleaning” and ”How to turn off the self-cleaning feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150804392) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Good Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a great purchase. Stove works great
I would recommend this to a friendOVEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT LOOKS GOOD VERY GOOD QUALITY.MANY NEW FEATURES
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very timely manner in receiving product very professional service
I would recommend this to a friendsamsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great purchase love it service was great friendly and pro.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there vlatham, I would like to congratulate on your new Samsung Range. I am glad delivery went well for you and you are liking the machine. Thank you for choosing Samsung in your home. ^Brad
Thanks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy every morning I open my apps it’s awesome
I would recommend this to a friendVery happy with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the air fry and bread proofing features! Very happy with purchase.
I would recommend this to a friendStay away and go with a different brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give it some time before reviewing. If you google everything that is wrong with the Samsung appliances, this fits the bill. Uneven heating in the oven, slow to heat up burners, and very slow to heat up in the oven. Our last stove was a Maytag and lasted almost 20 years. It was a smooth top and I miss it. When this one dies, I do not think I'll be missing it much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel regarding your range experience. This is something we would like to help you with, Ryan.
To help rectify the oven's cooking and temperature efficiency, we recommend following the guide below. For more details, please select the bullet point that most closely relates to your range experience.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Following the correct cookware and rack positions will elevate its performance. Please read pages 27 and 31. Also, page 25 will walk you through the burner's recommended settings for its optimum performance.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146980841, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love This stove it looks great and work really well .
I would recommend this to a friendBrand response from Samsung
Posted .Hello! We're ecstatic to hear that this range is working well for you! ^Ty
Great Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new stove is phenomenal. It is beautifully crafted and cooks well.
I would recommend this to a friendArrived Damage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came damage one of the stow was not working
I would recommend this to a friendBrand response from Samsung
Posted .Hello WajahatSial,
We understand your disappointment with the condition of your range upon arrival. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, looks better, more efficient than the range it replaced!
I would recommend this to a friendOven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, great quality. I recommend this product
I would recommend this to a friendGoog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning my friend is ready for pickup tomorrow
I would recommend this to a friend