Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Excellent Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love This New Samsung Range. Very Easy to use and works great. Love the way you can control it with your phone.
I would recommend this to a friend - Pros mentioned:Heating speed
Best Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new upgrade, the click of the controls are amazing, and heats up so much faster than previous range.
I would recommend this to a friend A so so range.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surface scratches easily. Has a clunky feel to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the significance of the range's flawless surface. We wish to aid you with this.
Below are cleaning guides to help prevent further scratches from the range. Please watch the YouTube videos and click on the hyperlinks for additional help.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147001981, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Glass top
Not consistent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 2 months and it doesn’t consistently work. The stove top does not get hot….like at all. And then sometimes it does. It all depends on it’s mood!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Juhs,
Here is a link to help you with the cooktop. Please see the "Cooking elements are not hot enough" section, follow the steps, and click the hyperlinks for further assistance.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here is a link to help you choose the right cookware for the range. Please see each section, follow the steps, and click the hyperlinks for further assistance.
Samsung cooktop cookware breakdown.
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494522 to help our team pull up your information.
Have a great day.
^Aloe
Ding da ding diiiiing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it's kind of flaky. Half the time the buttons don't work on the first try. #CovidAppliances
I would recommend this to a friendBrand response from Samsung
Posted .We want you to love using your range, Jhaf. Let's go ahead and check the buttons on why it is not responding.
Some controls are only available when using (or not using) other functions. This protects the oven from excessive heat or children who may accidentally touch the oven. Please check this link for details.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Please check this link to your user manual for details. Turn to pages 27 to 28.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145427714) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Only lasted two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this stove in Dec. of 2021, so we've had it just outside of two years, with minimal use (we eat out a lot) and the main control board just went out... Not sure if this is common with Samsung products but for $1000 I'd expect a product to last longer than two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joey,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146890349) to help our team pull up your information.
Have a great day,
-Ernest-
Not worth the trouble
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass surface scratches Very easily! Had the top replaced once ,will have it replaced again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your product convenience every step of the way, JamesW. Let us extend our help by providing the details you need to maintain your cooktop.
In this guide, you will learn how to maintain your glass cooktop's cleanliness and pristine appearance for long-lasting use. It will provide instructions on what actions to take and avoid taking.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146057721) to help our team pull up your information when you message us.
Have a great day.
-John
Decent range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like that it pings your phone when it is preheated or the oven shuts off. Great feature
I would recommend this to a friendDo not purchase this stove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven has stopped working 3 times now. I got it November 24th 2024 an i havent had it for a year yet. Samsung is refusing to fix it now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshleyV,
We understand how you feel about your oven not working. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150824223) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thiS item because of the air fryer. Not impressed. Takes too long to actually get the heat element to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when results and expectations do not meet. We are here to assist you with getting the best performance out of your appliance. I am including a helpful link to a guide to assist you with your concerns on the air fry feature (https://bit.ly/3xvxwlD). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143590006) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Ok product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat circles metals have started to rust and it’s only been a month. Other than that it works pretty good.
No, I would not recommend this to a friendNot Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this range again or recommend it to anyone. The cook top I feel can not withstand the heat. I only had this range a week and the cook top has started to clip and spot. Samsung sent a tech out and will not exchange or replace the top. Very disappointed!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Cassie.
We know how important it is to have a clean and great-looking cooktop at home.
These guides will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
How to clean and maintain the glass cooktop on your Samsung stove:
https://www.youtube.com/watch?v=b_dExUhgeus
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please make sure as well that the bottoms of your pots and pans are fully dry before using them on the cooktop; this will prevent debris from forming. Also, make sure you are using the correct type of cookware for your cooktop, as indicated in the link below.
Best cookware to use on your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00045483/
For more information on the care and cleaning of the glass cooktop, please refer to pages 48–50 as well as 26–27 to learn more about the proper cookware to use.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145652194) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Horrid glass top surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I missed the return window or it wouldn't be here. The surface is an absolute pain. Nightmare to ckean even with light, careful cooking. Every tiny splatter is difficult to remove. Tried 3 different glass top cleaners. The Frigidaire I had was 10x better. Lasted 17 yrs and glass top still looked new. This one already has discolorations that I can't get off without fear of scratching.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aschie,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of having a hard time cleaning the glass top surface. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768488
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the first stove I bought, and now the second one's light remains on even when the stove is off.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Blueray,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you mean the oven light stays on even when the stove is off, please check the following:
The oven light turns on automatically when the door is opened.
The oven light turns off automatically when the door is closed.
You can manually turn the oven light on and off by pressing the pad's light bulb icon.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868406) to help our team pull up your information.
Have a great day.
^Charles
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had the stove for 4 months and the burners are starting to mess up. When it is turned on to the highest setting for the quick boil it takes a long time to boil, but when were trying to cook on a low setting it turns so hot that it burns our food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you anticipated. Let's look into this, Nhung.
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
For reference, I've shared the user manual to learn more about the cooktop's recommended settings. Kindly turn to page 23.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584369, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Air fry
Top Notch stove ! Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No detail was left out on this stove ! I have NO complaints ! Excellent purchase
I would recommend this to a friend - Pros mentioned:Air fry
Range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is great. Recently cooked thanksgiving on it and it worked like a charm!
I would recommend this to a friend - Pros mentioned:Overall performance
Best Buy or Best Lie?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is fantastic. Best Buy is the absolute worst. Terrible customer service, terrible employees. They lied to me, cheated from me and, in the end, stole from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews. This oven is terrible. When trying to set the temp on the oven, it’s not just a simple touch. You have to repeatedly hit the buttons, sometimes 5 or 6 times. And it’s all the time, and then if we have things on the stove top boiling with steam when the oven is on, it will mess with the oven gauge, it will flash n blink, messing up the degree the oven is on. I hate it. It’s terrible. If I could take it back I would but it’s been over a year. So disappointed in Samsung. And I’m angry I spent the money. The only reason I don’t get another new one is because I’m moving in about a year, but the poor souls who get this stove. Don’t buy!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cohan, we understand how you feel regarding the range. We are here to help.
Below is a link to help you diagnose if your control panel is blinking. Please click on the embedded word.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Please see page 30 under the "Minimum and maximum settings" and page 40 in the "Temp Adjust" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693144) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Air fry
Great range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range all features work great. Love the air fry feature
I would recommend this to a friend