Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Don't buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. This is really sad. Had less than 24 hours and the cooktop appears to have melted. Samsung is trippin!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MariaP, we understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. I am including a link to a helpful troubleshooting guide to support your concerns on the cooktop (https://bit.ly/3aYp8lH). If you need further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143810007) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
BAD PRODUCT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TOP BURNER CAN NOT BE CLEAN ..NO MATTER WHICH PRODUCT BEEN USED ..AFTER TWO DAYS OF RECEIVING THE RANGE ..IT LOOKS AS IF WE ISED IT ONE YEAR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bella, we always want our cooktop to be in good condition. Let us assist you with the range.
Here is a link for tips and tricks to maintain the range in pristine condition. Please click on every option available. Kindly click on the embedded word and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146588125) to help our team pull up your information.
Have a great day.
^Camille
Best Buy tried to unload a used machine on me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for a new range and you sent me a used range. This is how you treat total Tech Customers? Unbelievable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
Avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only two buttons work on it. Samsung said it is best buys problem and best buys solution is to drive an hour and bring it back and exchange it, however its pretty heavy and my husband cant
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you letting us know about what happened to your range, Rach. I highly suggest checking the link below for the buttons not working.
If some controls are only available when using (or not using) other functions. This is to protect the oven from excessive heat or children who may accidentally touch the oven.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145332064) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven light doesn’t turn on this is one of the most complicated stove I’ve ever used in my life
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Simone,
We know how important an oven light is. To help you check the availability and compatibility of your range oven light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Also, please see the "Changing the oven light" section on page 52 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147067604 to help our team pull up your information.
Have a great day.
^Aloe
Cooktop scratches verrrrry easily. I returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice to look at. The knobs are smooth. The fast boil isn't as fast as I think it should be. The thought of being wifi enabled is cool but seriously, do you really need to control your over from your phone? I ended up returning this item because the cooktop surface is a real pain to clean and it scratches VERY easily !!! Also, the warm drawer is very shallow and it's 'scrapy' when opening and closing instead of gliding. Be careful with the cooktop surfaces. Know that it isn't going to scratch easy before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.display error within 1st year. Before year 2 now turns itself on whenever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandiR,
We understand how you feel regarding your range. We are here to help you with it.
We recommend checking the resources below for steps to take when the range is showing an error code.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147248953), and it will help our team pull up your information.
Bought 11/30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the new oven/stove. Was a little taken back on the fact you might need new cookwear. I feel an air frier basket should have been included. Still enjoying so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LfromMT,
Thank you for enjoying your Samsung range. You made an excellent choice, and we are pleased to hear how happy you are!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145249755), which will help our team pull up your information.
Have a great day.
Melardo
Does not fit flush against the wall.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this product. It has metal hardware behind therefore does not fit close enough to the wall. I would not purchase it.
No, I would not recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt know when i picked this stove out that you have to connect it to wifi.i can't even change the time on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .So glad to know that you are choosing the Samsung range as one of your kitchen appliances. Let us help you with your range, RobertaG.
The good thing about connecting to wi-fi is that you would be able to use the SmartThings app to preheat, adjust the time and temperature of your oven, and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Smart control feature on pages 38 and 39. Setting the clock on page 29.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Set the clock on your range (nearly all models):
https://www.samsung.com/us/support/answer/ANS00089342/
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145400099) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
The range from hell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I have made. This stove doesn't work properly. If i use an isle the oven won't work and the whole stove shutdown. Maybe this is a refurbished one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Badrange, I see that you are experiencing issues with your Samsung Range not working properly and I am here to make sure that you are getting the best performance from your machine. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092957. We thank you for being a part of our Samsung family. ^Brad
Doesn’t come with air fryer tray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purpose of buying this product was because it has a built in air fryer , however it doesn’t come with a tray to use as an air fryer. Must be bought separately through Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mryan10101, I would like to congratulate you on your new Samsung Range and thank you for taking the time to post your review. I understand how it feels when your expectations are not met. Unfortunately this model does not come with an Air Fry tray. We do have additional models that do come with the Air Fry tray. We welcome you to our family and thank you for choosing Samsung. ^Brad
Very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap looking. The quality of the stove is not worth the money paid.
No, I would not recommend this to a friendStay away from Samsung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was damaged and they sent us damaged replacements twice. It also doesnt come with an air fryer rack and their support team is a disaster.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review on this Samsung range.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
No Wi-Fi, impossible to clean, poor quality at
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove top is impossible to clean. It streaks and shows every fingerprint, scrap of food. There is a rubber seal that just will not come clean and after an single day is showing signs of wear. As others have said, the air fryer option is a joke and apparently this stove really does not have Wi-Fi. I really wish Best Buy would confirm their descriptions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the value of having a range that performs efficiently, PJSBend. Let us help with your Samsung appliance.
Taking care of your electric or induction cooktop doesn't have to be too hard. Everything you need to do (or avoid doing) to keep the glass cooktop looking pristine so it will last for years to come.
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
I also shared this link about "Connect and use your Samsung range with SmartThings": https://www.samsung.com/us/support/answer/ANS00049148/
How to use SmartThings with your range: https://www.youtube.com/watch?v=QzucR0NoRmw
Use Air Fry mode on your Samsung oven: https://www.samsung.com/us/support/answer/ANS00088063/
The below link is the user manual for your model. Turn pages 35-36 (Air Fry), pages 38-39 (Using the smart control feature), and pages 46-50 (Care and cleaning of the oven and care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145276919), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Ease of use
Samsung - #1 Range to consider
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a new electric stove this is the one to get. Easy clean up and works very well. Burners heat up quickly and there are no uneven cooking issues. I'm so glad this was the one I finally went with! I haven't tried the Air Fry yet, but it's on my list. Storage drawer is great for all my cookie sheets! The only issue I am having is wanting to replace all my appliances with Samsung replacements!
I would recommend this to a friend Would like another one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it glass top is made out of junk mines already bad not even 2 months old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Starla, all we want for your glass cooktop is for it to look beautiful and last for many years.
This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking clean and shiny:
https://www.youtube.com/watch?v=b_dExUhgeus
https://www.samsung.com/us/support/answer/ANS00049945/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145153345) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven door exploded during pre-heat after just 3 weeks and maybe 5-7 uses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand the urgency of this review. We're here to help in the best way possible with your range and oven.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145428321) to help our team pull up your information.
Have a great day.
^Camille
Bad choice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a board problem, turn on automatically and give code C F2
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We want you to have the best experience when using your Samsung electric range.
The C-F2 error occurs if communication between the Main and Touch is interrupted. For instructions on how to fix this, please refer to page 58 of the user manual (Information codes).
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145679277) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Stove Top Disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the stovetop after one use looked like I had it for years. The top does not clean well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stovetop, I realize that you have some concerns with your Samsung Range not staying pristine and know that can be stressful with a new appliance. I want to offer our best tips. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
If you need any other assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092679. We are happy to welcome you to our community and thank you for choosing Samsung. ^Brad