Customer Ratings & Reviews
- Model:
- NE63T8911SS
- SKU:
- 6447910
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Ease of Cleaning
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi & Air Fry's heating performance, with many describing induction cooking as a dream. Users also appreciate the design and how easy it is to keep clean, in addition to the induction feature itself. There were no cons mentioned for this product.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Induction
Induction loving it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, energy savings, love induction stovetop, next to use is air fryer, roast probe and convection oven.
I would recommend this to a friend Great Range - Would buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve baked, we’ve cooked, everything has just worked. Love the flat top, the space in the oven. One downside on the top to consider, we were immersion blending on a back burner and splashed into the vent. Yes we could clean up what we could reach, but something to consider. If you connect to smart things, good info on the device, but it alerts 4x for every event. If the musical alert plays, you get an alert. Not a show stopper, just something to think about.
I would recommend this to a friend- Pros mentioned:Heating performance
Samsung oven
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this stove it does everything great. If you love air frying food and it will boil water in under a minute.
I would recommend this to a friend - Pros mentioned:Heating performance
Range review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range so far. It is super efficient. It will boil a big pot of water in a few minutes and it cooks very efficiently.
I would recommend this to a friend - Pros mentioned:Heating performance
Great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new induction range. Only used Wi-Fi once so far. Easy to clean.
I would recommend this to a friend - Pros mentioned:Heating performance
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Induction cooking is a dream! Beautiful looking stove.
I would recommend this to a friend what ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.how do i review it when it won't be delivered until 17 May?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review on one of our Samsung ranges, GregoryrP.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Fully featured induction range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far and looks good with many features.
I would recommend this to a friendGreat stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is very happy with it especially the quickness.
I would recommend this to a friendNo idea, no help, stuck without a range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have no idea has been in back order for 2 months. Best Buy has not lived up to expectations! I it's paid for! Lousy service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Love the range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Deliver from Best but was horrible!!!!
I would recommend this to a friendPoor design, terrible customer service, broke!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR: Poor design, terrible customer service, broke within a year and Samsung won't honor the warranty. When we had this installed the installer pointed out that Samsung makes electronics, not appliances, and unfortunately the design on this stove reflects that. The serial number is in the weirdest place, difficult to find and impossible to look at when the stove is on. The installer couldn't even find it, we had to contact Samsung to get it. The burners are really awkward sizes--there's one really big one and three really small ones. It would be better to have a medium in there somewhere. The order of the burner dials is also unintuitive. The right most knob turns on the burner in the very middle of the stove. Worst of all, the oven is malfunctioning within a year of purchasing this and after hours and hours of talking with Samsung customer service over multiple days (we're going on two weeks now), having tickets cancelled, sending them the same documentation over and over again that proves when we bought it, Samsung refuses to honor the warranty. They keep saying it's out of warranty, but have given like three different dates of when the warranty expired, all of which are before the anniversary of when we had the appliance delivered and some of which fall before the anniversary of the purchase (we bought in November and didn't get the stove until January of the next year, and Samsung has told us the year-long warranty expired in October). Even if the stove were better, Samsung is not worth dealing with IMO.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Issa,
We can feel your disappointment with this range/oven. We are here to help you in any way possible.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148057264), to help our team pull up your information.
Have a great day!
^Rodel
buy the extra warranty protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model has some known issues thats expensive to fix . Strongly recommend to buy extended warranty protection . My unit had an issue that took 6 weeks to fix at a cost of 600$. And I didn't have the extended warranty .
I would recommend this to a friendthis induction range with double oven check all of
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We left a double oven and induction range top when we left our house for a condo.We were afraid that we would not have the flexibility that we had but the Samsung induction range with a double oven has provided everything we want so we canhave the ease and convenience that we were used to plus the bonus of an air fryer and bread proofing. Wow! We were compensated for this review.
I would recommend this to a friendRidiculous!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You could not view the configuration of burners on the cook top from the on line view. I feel there is a great waste of space and inconvenient sizes. Delivery installation was refused because my previous oven was hard wired. No one indicated that was a problem prior to delivery. The guys who came to pick up the old oven after I had an electrician install the new purchase were inept. 2 1/2 hours late because they ran out of gas. Tried to take the oven away down two steps with oven going down forward instead of optimal backward position on the dolly. At first tried to remove oven not using a dolly. No user manual included. I got no where going on line to download so went to the geek squad desk at Lake Geneva Best Buy. They forwarded me a user manual that proved to be the wrong one even after I had provided them with a picture of the appliance number found at the back of the bottom drawer of the unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for bringing this to our attention. I see you have some concerns with the 6.3 cu. ft. Slide-in Induction Range with Smart Dial, WiFi & Air Fry - Black stainless steel . I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
You may also refer to the user manual for the following;
Location of the induction cooktop elements and controls on page 23
https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf
For any feedback, you get in touch with our BestBuy Customer Service department at (888) 237-8289 available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8911SG/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144687018
Have a great day.
^Charles
- Pros mentioned:Heating performance
Great Stove/Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love using it! It is as advertised. Induction is simioar to a gas stove but heats is very fast.
I would recommend this to a friend Awesome Induction range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love it! better than a gas range by far and very easy to operate
I would recommend this to a friend
