Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
New stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the self cleaning work so well! After using air fryer in it..
I would recommend this to a friendGreat oven to have.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the many options to cook with. The double oven option is easy to use. The look of it is beautiful.
I would recommend this to a friendG&M KINGER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT FOR OUR NEEDS. WE BUY HERE FOR THE QUALITY OF THE PRODUCTS AND THE SERVICE THAT COMES WITH. GREAT COMPANY
I would recommend this to a friendBeautiful new range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove looks beautiful and seems to operate perfectly. Delivery staff were on time, courteous and very helpful. I just wish that the stove had come with a user’s manual.
I would recommend this to a friendBrand new for us today!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received today. We look forward to using this double oven. Will better be able to review after use. Delivery was great. John and Devin were professional and friendly. We were kept informed which was great!
I would recommend this to a friendOven is not as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While a different concept, not well implemented. Once the partition is installed and you select upper oven, it gets too hot and burns the food. Not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you've anticipated. Let's help you out, Rhino.
Kindly visit the manual on page 29 to learn more about the oven's recommended minimum and maximum settings.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Below is a troubleshooting guide to help with the oven's temperature performance; kindly follow the troubleshooting steps.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148598095, to help our team pull up your information.
Have a great day!
^Chrystel
A great stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven, wipes clean really easily and bakes evenly as well. Love the 2 departments in the oven
I would recommend this to a friendSadly disappointed.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had such high hopes for this oven and I’m just not a fan. The duo flex is not great. If you bake in the full oven it bakes fine, if you bake in the small ovens it tends to burn very quickly and you have to carefully adjust times/temps. I’m going to be calling service today bacause I believe my stove tops is faulty (after having for less than 2 months, and when I have the oven on, the stove top goes on only high temp and burns everything. I had a flat top Samsung prior to this and the top seemed easier to keep clean, this one already has spots I’m unable to get off and I clean after each use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AaronJ,
Having a properly working range is wat we want. Let us help you with the range.
Here are links to help you with the oven temperature. Please follow the steps and click the hyperlinks for further help.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here is a link to help you clean the stove top. Please see each section, watch the full video, follow the steps, and click a hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147931191) to help our team pull up your information.
Have a great day.
^Aloe
Love my new Samsung dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product. Installation went smoothly. The dishwasher is efficient and super quiet. Eric and KD did a great job installing the unit. Store salesman was knowledgeable and helpful.
I would recommend this to a friendGreat range!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this oven! You have the option to use only 1 part of the oven and it heats up super quick!
I would recommend this to a friendRory
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stovetop has 2 burners that are 7.5 inches, 1that is 6 inches, and one large burner. I often need two burners that will accommodate 10 inch pans so this stovetop is very inconvenient. Also, the burner knobs are counter-intuitive. On Every stove I have ever owned, the front right burner was controlled by the knob on the far right, etc. This stove is the opposite. Really cannot figure out why. We would not have bought this except it us the only double oven we could find where the oven could be converted to one big oven to cook a big turkey.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rory,
Thank you very much for your review of our products. I will be sure to pass on what you have mentioned to our product team for current and future product developments.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference number: 1144829265
Leo
Like the Versatility
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints. Have yet to try all of the features. I like the versatility of being able to use this as a double oven or as a regular oven based on my needs.
I would recommend this to a friendAwesome stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the new stove. The flexibility of having two ovens only when i need it has been great.
I would recommend this to a friendGame changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove has been so helpful when preparing large dinners. You won't regret buying this stove.
I would recommend this to a friendBest electric available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the latest features. Looks great and easy to use. Doule oven that still has a drawer underneath....many don't.
I would recommend this to a friendLove it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. You have the option to use the small oven and remove the middle part and you can use the big oven. I can connected to my phone.
I would recommend this to a friendGreat purchase!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this stove is great except the air fryer. Won’t be using that anymore. Our dual air fryer we have works a lot better.
I would recommend this to a friendWorth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after my electric stove started to have problems heating up. Looks great and works perfectly.
I would recommend this to a friendDual or single oven!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the convertible dual oven set up! The air-fryer is okay. Needs turned up a bit temp wise from my dedicated air-fryer to get real crispy.
I would recommend this to a friendHappy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sleek and functions well. The oven doesn’t heat up the whole kitchen. Stove top heats up quickly.
I would recommend this to a friend