Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- |
- SKU:
- 6468309
Customer reviews
Rating 4.5 out of 5 stars with 962 reviews
(962 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Ease of Cleaning4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my oven. It is spectacular great job keep up the good work.
I would recommend this to a friendRated 3 out of 5 stars
Nice stove overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To have bought a brand new stove it had some dings and dents that it should not have however for the most part it has worked well for me and my baking... I took an additional star off because it's very hard to keep the stove top clean though they made it seem like it was staying and scratch resistant or whatnot it definitely takes a toll on you trying to keep it almost new looking
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Here is a guide to help you keep your stovetop in pristine condition.
Please see the tips and tricks and watch the full video in the link below for more details.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145830999) to help our team pull up your information when you message us.
Have a great day.
^Charles
Rated 5 out of 5 stars
Samsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer having the dual oven option!!! Loving it!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
wow!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful stove just cooks great I just LOVE It. I HAVE BEEN TRYING TO DO SMART THINGS BUT UNSUCESSFUL. Can SOMEONE TELL ME IF THEY WHERE
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove. The oven is amazing works super fast.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the dual oven and convection baking. Love all my Samsun appliances!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great staff on time friendly cleaned up very friendly
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
No satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top mess up by cooking already, wish I could return it
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mckenzie M,
It's completely understandable to feel disappointed when something doesn’t meet expectations. We’d appreciate the opportunity to connect with you directly to learn more about your experience and explore how we can best support you with your Samsung range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149708598 to help our team pull up your information.
Leo
Rated 5 out of 5 stars
Good service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with good service a good frame time for pick up
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Air fryer oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it came with a manual - pain looking things up on my phone
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Very Dissatisfied
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this along with the fridge and dishwasher. I wanted the black stainless steel and the set looked exactly what I wanted. I purchased this solely by what I had read online. I previously had GE double oven which I loved, but it wouldn’t coordinate with the Samsung fridge and dishwasher and the Samsung stove looked comparable. Boy was I wrong. Obviously I didn’t read the details because I didn’t realize this was actually one oven with a separator. The first thing I cooked was a frozen pizza in the top oven, and it was burned to a crisp in 10 minutes even though I followed package directions. Gave it another shot with biscuits, same thing! So I figured out that I had to go about 30° lower on the top oven to get everything cooked right. Next I tried to cook in both ovens with the separater. I needed 425° (which I set at 390°) on the top and 325° on the bottom, well the top oven wouldn’t stay at 390° and kept going back to 325° everytime I set it, this defeated the whole purpose of buying this, why can’t I cooked 2 separate temperatures in each oven? My GE stove did everything I needed and more, but by the time I figured out that this stove was a junk it was too late. Thanksgiving was a cooking nightmare. The turkey was 15 pounds and took up the whole oven even with the oven separator removed. I couldn’t cooked any of the side dishes until the turkey was done. I used the whole oven for the sides. The last dishes needed to be cooked at 425° for an hour, but the oven couldn’t keep the temperature regulated and kept going down to 350 - 375. My food was either overdone or undercooked. How embarrassed I felt serving this to my 16 guests. I will be buying another GE stove when I get done paying this one off, and will probably give it away and warn the recepient of the malfunctions. I’m so very dissatisfied with this whole experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Niki,
Having an oven that works well is essential in the kitchen. Allow us to help you with the range.
To help you cook with the oven, please see the "Operating the oven" section on pages 38-42 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Also, below is a link to help you cook well with the range. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146573219 to help our team pull up your information.
Have a great day.
^Aloe
Rated 3 out of 5 stars
Confusing Controls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm usually pretty good at figuring out the controls on new devices. However, despite a lengthy online manual which we read, my wife and I still found this oven to be very confusing to operate. If you're accustomed to stoves with basic features, do not buy this unit. You'll be scratching your head like us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to enjoy using the range. Allow us to help.
To help you become familiar with your oven control panel. Please see pages 28 to 29 under the "The oven control panel" of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671430) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I don’t like is to air fry you have to take the middle tray out
I would recommend this to a friendRated 5 out of 5 stars
Good deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great price and nice looking for new home. Wi tell others
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great Stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance for the price. Like having the ability to use the app as well.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took some getting used to but don’t use the 2nd oven feature as much as I thought I would.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great application with new technology
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new oven/range. It’s got all the bells and whistles so be sure to read your instructions manual carefully.
I would recommend this to a friendRated 5 out of 5 stars
great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great addition to our kitchen. the convection requires getting used to.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity. Oven heats quickly and saves energy. Loved it.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Buyer Beware!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Had this range for 6 months and got rid of it. I must be a very patient person. Within the first month the burners either were cold (to the point I could put my hands on them) or burning my food. Constantly had to turn on the left burner to get the right burner to heat. By 6 months the oven started acting up. My first Samsung from 10 years ago was perfect. This one was junk!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GeraldineB,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly















