Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Great stove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Love that you can make it a double oven.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente stove. Easy to clean. Love my stove. 5 start
I would recommend this to a friendSamsung oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modern styling and digital accommodations to meet your daily needs
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tlcjr, I am happy to hear you are loving your new Samsung Range. I know how great it is when all your expectations are met and I am so glad we were able to do that for you. We thank you for being such a great part of our Samsung family. ^Brad
Great multi oven range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range with double access to two separate ovens
I would recommend this to a friendNew stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t taken delivery yet, but it looked good in the store.
I would recommend this to a friendExpandable burner burns everything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive contacted manufacturer… had me try and reset burners and reset wntire stove… these expandable burners will burn your house down if you turn yout back. On the loweset setting its still cooks on high. Safety hazard. Samsung is the worst brand for any appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AudreyR, we understand your disappointment with your electric burners. We are here to help.
Here is a guide to help you if the burners still work on high, even if it is already placed in LO. Please choose, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150420695) to help our team pull up your information.
Have a great day.
^Camille
Pretty good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Griddle leaks grease out of the corners onto stove.
I would recommend this to a friendDouble the Fun
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of my new oven. I’m not happy about having to clean it. The stovetop being black, shoe’s everything! I need to resd the manual to get more acquainted with all of the perks. A double oven spoils me. ☺️
I would recommend this to a friendBrand response from Samsung
Posted .Greetings!
Congratulations on your new electric range! Let me send you links for some cleaning tips.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144982955 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
I expected better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Con: IF you try to make a pizza in the smaller upper oven, it will be soggy because there is no heating element on the bottom. Also, you can see through the glass cooktop when a light shines on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate your review of the experience with this range that looks great; however, the pizza is soggy when you try to make it in the smaller oven. We can help you find a resolution that may rectify the issue.
Here is a link to the troubleshooting steps to try when the oven has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925261) to help our team pull up your information.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed because the first one sent to home had a huge dent in the side of it and had to wait 10 days for replacement after i had taken my old one out. No stove for 10 days sucks Joe Bollinger
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about receiving a range with a huge dent.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
- Cons mentioned:Control panel
Meh...technology
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven looks great. It has a lot to live up to after that. The eyes get very hot on lower settings. You can burn things on 4. The larger variable-sized eye is the opposite. It can take forever to boil water. It took 17 minutes to bring water to a boil the other day. The oven cooks well but the control panel on top has never worked right. Overall, for the appliance's price, I hoped for more consistency and not have to babysit the thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that the range is crucial for cooking, CoreyS. Let us correct your range's cooking temperature by following the recommended links below.
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady heat source could result in burned food. Learn more from these details.
Samsung electric and induction cooktop temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have also shared your model's user manual to correct the burner's temperature. Turn to page 60 under "Cooktop for reference":
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Self Clean or other buttons do not light up or respond on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145240137, to help our team pull up your information.
Have a great day!
^Chrystel
Stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first stove upon opening the box was damaged, but Best Buy took it back and replaced with no question.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KathyC,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Still Waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not received it yet. To be delivered 2/8/24. I anticipate the range will be excellent once we get it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the logistics of this Samsung range model, please contact the Best Buy customer service department at (888) 237-8289, they are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not truly a double oven. We bought to conserve energy, but the removable shelf does not keep upper section of oven from heating up to a certain extent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanS,
Let us get you the details on using the oven effectively.
Here are simple steps to help you check the oven's temperature.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Please see the "Operating the oven" section on pages 32 - 36 of the user's manual to guide you when cooking using the oven.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145861227 to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Cleaning
Worst stove I’ve ever owned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never hated an oven/range more than I’ve hated this one. First off, even with the right products, it’s a NIGHTMARE to clean. Second, water takes forever to boil and food in the oven doesn’t cook easily. Thank god I am a total tech member and can exchange it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that the range is one of the vital home appliances, as we cook our food daily, LaurenS. We're here to help!
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. This wonderfully steady heat source could produce burned food if you were prepared and made aware. This guide will explain everything if you have questions or concerns about how hot your cooktop gets.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Whether your oven is too hot, not hot enough, takes too long, or doesn't get hot, it can cause many issues. Luckily, you can do some simple things to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to pages 50-59 of the user manual for more information about maintaining the appliance, page 60 for other solutions when the surface units do not keep a rolling boil or cook fast enough, and page 63 when the oven does not cook properly.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145533219) to help our team pull up your information when you message us.
Thank you!
-Angelica
Trash customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was at the scratch and dent outlet. It wasnt scratched or dented. It doesnt work properly and ive started multiple cases to get it repaired and it seems like bestbuy is asleep at the wheel. Good luck getting an in house service, poor poor poor communication. Trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChadR,
We want to inquire more about what transpires with the range and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Heating speed
So far I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Fast heating & even cooking. I love the way it looks and the double opening is a plus.
I would recommend this to a friend - Pros mentioned:Overall performance
New Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying our new range . Best purchase ever made. Would recommend to family and friends.
I would recommend this to a friend Review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is small to be a double oven. It is great besides the oven space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the range being great, StephanieS.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Pros mentioned:Ease of use
Great price and worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this stove! It is easy to use and very efficent.
I would recommend this to a friend