Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- SKU:
- 6468309
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 6.3 cu. ft. Smart Freestanding Electric Range with its air fry capabilities, ease of use, and overall performance. Many customers appreciate the rapid heating speed, useful features, and thoughtful design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, the difficulty of cleaning, and the control panel lacking a backlight.
This summary was generated by AI based on customer reviews.
heating element is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty thats all it is. The temperature regulation on the stove top and the oven are off! Med heat is not medium heat! Its either red hot or low!!!!! The oven is just as bad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrated you are with how the range performs. Let's sort this out, CassandraB.
To achieve a consistent, accurate temperature set, I have shared a helpful guide on calibrating the oven's temperature. Please click on the embedded link for further help.
Calibrate your oven temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
This additional helpful guide will diagnose the cooktop's temperature performance. Learn more from the hyperlink.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147570483, to help our team pull up your information.
Have a great day!
^Chrystel
Love this stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-We love this new stove. It’s ready to set up and use, cooked a prime rib in it and it turned out perfect.
I would recommend this to a friendRaj
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new used it for 15 months and it stopped working called Samsung they say it’s not covered under warranty anymore. Not worth buying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rajesh,
It must be disappointing to have a device stop working, especially when you expect it to last much longer. Let us help you.
I have shared a Samsung link below to help with your experience. This link has a hyperlink "does not heat" that you may visit if what you are experiencing calls for it.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147362063 to help our team pull up your information.
Leo
Samsung double oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Double oven its wonderful. I recommend if you cant get this brand to get one. Makes cooking so much easier.
I would recommend this to a frienddouble oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product cooks quicker than most receipes suggest, so you have to adjust cooking time.
I would recommend this to a friendHappy Wife Happy Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new stove.. looks nice. Cooking heat options are definitely an upgrade.
I would recommend this to a frienddisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door latch broke after a single use so only top small door could open. Back panel was bulging. Enamel was chipping off the inside frame from where the screw from the door hits the oven cavity. Quality is definitely lacking and I returned since I do not trust this style to not break on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Burnt offerings
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.likes to burn food if using just the top half of the oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We are here to assist you with your oven.
To prevent burnt food in the top oven, it's important to use the correct temperature and rack placement. Please refer to this link to your user manual for more information. Turn to pages 36 to 37 (Using the oven rack) and page 47 (Temp Adjust).
Manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145980673) to help our team pull up your information.
Have a great day
^Camille
Was on back order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was on back order for a month out so we never got to use it, but if it’s like the rest of the 3 appliances from Samsung I bet it’s not any good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremiahK,
We appreciate you sharing your experience with the range. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Great stove!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, I love everything about it, especially the oven.
I would recommend this to a friendNot worth it for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good stove just its not easy to clean the cooktop. Not sure what kind of glass you used when in production for the cooktop but its not worth it. Its always smears and gets foggy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your situation and its importance to you. Let's get that cooktop cleaned, NoyB.
Below is a guide for the proper cleaning tips for the cooktop. Also, please watch the instructional video fully and click on the embedded links for additional help.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146962357, to help our team pull up your information.
Have a great day!
^Chrystel
Not a happy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not get this stove, they told us we could pick the stove up jan 13 but when it got closer to pick up time they changed the date to feb 20th , no guarantee they will have it then. Canceled the order.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience ordering the range.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Great so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I have no complaints. Great price as well
I would recommend this to a friendSatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely a great oven. Truly value for money!
I would recommend this to a friendOwner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible to keep clean. Already flaking off ceramic after two uses
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your opinion of your washer is important to us. AngelaL.
Taking care of your electric or induction cooktop doesn't have to be too hard, and we recommend cleaning the cooktop before using it for the first time.
Here are a link and videos about:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
The below link is the user manual for your model. Turn the pages 50-59 (Maintaining your appliance) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I also added this link about:
Electric cooktop is peeling, bubbling, or cloudy under the surface: https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145333717), which will help our team pull up your information.
Have a great day.
Melardo
JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the top is not flat and Samsung don't want to fix this problem .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988651) to help our team pull up your information when you message us.
Thank you.
-Ricardo
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't gotten this item yet since so far you can't supply us with the fridge that you promised us. Seems strange that you asking how we like something that you haven't even delivered yet!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Worst ever design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The double oven is not double at all. The removable center shelf is a hassle because it’s too big to store but has to come out to use air fryer option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momma,
We admire your effort in sending this review about your experience with your range.
The below link is the user manual for your model. Turn the pages 33-36 (Twin Mode -Oven) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263692), which will help our team pull up your information.
Have a great day.
Melardo
Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stove that I purchased and scratches plus dents in it . Not to mentioned it was lost for week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience and see what can be done with the unit that came in damaged.
Have a great day.
-Ernest-
Oprn box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt aware that open box was return product. Snd this stove seems to have electrical issues
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel