Customer Ratings & Reviews
- Model:
- NE63A6751SG/AA
- |
- SKU:
- 6468309
Customer reviews
Rating 4.5 out of 5 stars with 960 reviews
(960 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Ease of Cleaning4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Touch screen is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star appliance if the touch screen for the banking controls wasn't so difficult to operate and unresponsive, constantly having to wipe it and your fingers from the slightest amount of grease or water to make it work while cooking is very frustrating for a brand new appliance.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us help you with what you are experiencing with this Samsung range model.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
The below link is the user manual for your model. Turn the page 28 (Protecting the cooktop) and page 55 (Care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I shared these links:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145250603), which will help our team pull up your information.
Have a great day.
Melardo
Rated 1 out of 5 stars
Bills but no range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have the range but I have 3 months worth of bills.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please get in touch with the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715569
^ ^Ross
Rated 1 out of 5 stars
stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the stove yet will not be in until 7-15-22
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144628879
Leo
Rated 4 out of 5 stars
Looks good, have some modern conveniences, design.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, this unit replaced the similar Samsung glass top unit that lasted about 11 years. However this unit has a converted split ovens, which is somewhat convenient for small batch baking. The oven tray must be taken out before airfry or full oven can be used (using control pad). The unit looks good, the controls are not difficult to learn. The glass top is easy to clean and we clean it daily to prevent it caked up. The Samsung smart things app requires some of your personal data. But if you already using Smart Samsung TV you probably already have the app. Hopefully this unit lasts us another 10 years.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Nice stove!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Appliance, really like the double doors
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best oven ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best oven ever. I have installed this oven in three of our homes. Once you cook on it you never want to cook on anything else.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend - Pros mentioned:Heating speed
Rated 5 out of 5 stars
Electric stove review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Highly efficient. Heats up quickly and maintains an even cook in the over. The stove top consistently cooks properly
I would recommend this to a friend Rated 5 out of 5 stars
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven - it has so much flexibility and the features are really nice! I like that I have a dual and a single configurable oven.
I would recommend this to a friendRated 1 out of 5 stars
DONT DO BUSINESS WITH BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever--- these SOBS are changing my stove which was delivered damaged. I have complained 10 times and nobody is calling back -- giving me the runaround
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Design, Heating speed
Rated 5 out of 5 stars
Really Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove/oven. It heats up fast compared to my 10 year old Kenmore that I really liked. It's sleek and looks really nice, the black stainless steel is really cool. I would recommend this to anyone looking to purchase a new Range.
I would recommend this to a friend Rated 5 out of 5 stars
A Smart Stove! Get one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is an up to date smart stove that is special in all it has to offer. It can be entered into your smart cell phone which is a pluse. A signal to your cell phone if you forget to turn it off. HOW great is that. Great!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful range with energy saving double oven. I am a long time user of Samsung appliances. This range is everything I could have imagined.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend- Pros mentioned:Ease of useCons mentioned:Cleaning
Rated 4 out of 5 stars
Great Range - Needs some learning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great appliance. Easy to use and looks pretty cool. The only 2 issues I have seen: 1) Doesn't clean very easily. Water stains after cooking are hard to remove. 2) Not as easy to get used to. The oven heat fast. If your recipe tells you 20 minutes, look after 10 minutes if it's not already burning.
I would recommend this to a friend Rated 4 out of 5 stars
Great oven could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven but having to remove the center divider to airfry sucks. Bought it not knowing that. Thought we could just air fry in the smaller top area.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
A great option in electric ranges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range offers a broad set of cooking possibilities and responds well to control settings.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend- Pros mentioned:Ease of use, Heating speed
Rated 5 out of 5 stars
Split oven!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The split oven is great, cuts preheating time and the devider comes out, making small spills very easy to clean.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend - Pros mentioned:Air fry
Rated 5 out of 5 stars
Fantastic upgrades
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung flex duo the last 12 years and this very similar updated model has so many improvements like the split door, griddle, air fry and numerous other features. Love it. The preheat on the full oven is 5 minutes!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Love/Hate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally think I know how to use it. Timer very difficult to turn off, sometimes it takes 3-4 attempts. And it sounds like it’s dying. Hate it. Love the small oven, but watch it, it cooks fast. I lower the temp and keep an eye on it. Burners great so far.
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Barbara K,
Thank you for bringing this to our attention. Let us give you a few tips.
Below is a link for tips on how to clean your range control panel.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151995503) when you message us so our team can retrieve your information.
Thank you.
Nicole
Rated 5 out of 5 stars
Great Purchase!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove/oven is wonderful. The features are amazing, we were concerned about the amount of reviews that claimed the surface scratched easily, however using the recommended procedures in the manual by cleaning the stovetop properly first resulted in no scratches, absolutely recommend!!
This review is from Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
I would recommend this to a friend- Pros mentioned:Air fry
Rated 5 out of 5 stars
Great double oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is great ! The black stainless steel looks awesome. It works great. The divider works well to use the oven as two separate ovens is great. The griddle for the stove top is really neat and works well also. The black stainless steel does show fingerprints pretty good though.
I would recommend this to a friend















