Customer Ratings & Reviews
- Model:
- UN60TU7000FXZA
- SKU:
- 6465636
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 60” Class 7 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and clear images. The TV's easy setup process is also widely appreciated, with users highlighting its user-friendly remote and quick installation. While some customers have concerns about the limited number of HDMI ports and occasional connectivity issues, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
Samsung review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Color is great on our Samsung TV. Great buy so far.
I would recommend this to a friendWeird black shading on screen, ghosting image
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st tv screen stopped working day 5. 2nd tv made it two weeks passed the year mark with weird shading on screen and ghosting images and was “not under warranty” anymore so they said screw me.
No, I would not recommend this to a friendN/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv on January 11th and less than a month and the screen is gone February 2nd and when I called Best Buy Horrible customer service Now I got my new tv from BJ for better price great 3 years warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElpidioH,
I'm sorry to hear that you had issues with the Samsung TU7000 TV. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. If you need help with a replacement TV, please reach out to us so we can better assist you.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv is good quality but not as uptodate as i thought it was going to be. seems to be a step down from 22 models , thinking new meant latest model but turned out to be new in the box 2021. my fault. it has no picture or sound quality issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .tvpurchase:
Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations.
We appreciate the details you have provided and will share your feedback with our product teams.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
NOT a quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item purchased on 8/6/21.(Manuf date: June 2021) First week in September we noticed the screen has started separating from the tv casing on the left side (light began noticeably "leaking" out of the left). Called Best Buy - and since it's not within 15 days (???) we cannot return. It's under Samsung manufacturer warranty. Samsung sent appliance service rep to house with a four hour window (12pm-4pm ), yet they showed up at 6:10pm. They were "approved" by Samsung to replace the screen and the "FX connectors". It seems that this is an ongoing issue for MOST of these sets . They are expected to return in a few weeks to replace the items. In the interim we are hoping the screen doesn't drop out onto someone walking past , especially a young child!
No, I would not recommend this to a friend- Cons mentioned:Remote control
The television does not sync with remote after set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the TV using the remote went fine. Then, a day later, the remote would not work at all even though it was being read by the TV. There's a light sensor located at the bottom center of the TV that does illuminate when pressing the On/OFF button of the remote. I switched out batteries with a set of new ones with no result. I also synced the TV to my Dish remote. Again, the sensor light was illuminating, but would not turn on or off. So the problem is the television itself. I have to turn the TV on and off using a power strip.
No, I would not recommend this to a friend Samsung 60' Class 7 series LED 4K UHD Smart Tisen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk and tv already died, its already in landfill. RIP, I wont recommended this model. waist of money.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Missing essential parts- phone support no help
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Drove 45 minutes each way only to discover at home that box was missing remote control and power cable. We had one hour to mount for Christmas present surprise and were without necessary parts. Phone support of zero help. Promised call from store manager within one hour…it has now been two days. Very disappointing. Can’t comment on picture or sound quality because I cannot turn it on….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrRiJo,
I'm very sorry to hear about your experience with the TU7000 TV. Please know we are here to help you.
First, until you receive a remote, I recommend using the SmartThings App on your cell phone to control the TV. To turn on your TV, there is a button on your TV below the Samsung logo.
Next, if you purchased your item new-in-box, please give Samsung Customer Support so we can assist you with missing parts. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Like my fire tv more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this tv but I find it more complicated to use then my previous fire tv. Also I used to stream Philo which is not available to stream on this smart tv. Over all picture and sound is is good.
I would recommend this to a friendBrand response from Samsung
Posted .Partyof3:
Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung.
~ Samsung Advisor
Good product to buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.General speacking it's a good product, but I realised it's a little bit slow when I change sources, or when it tries to connect to internet. Besides that, is enough and cover my expectations.
I would recommend this to a friendDon't be fooled by demos in the store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one of these I got. I brought the first one back because the colors were not as good as my 2009 Samsung plasma it replaced. Dark colors were not crisp and faces were washed out on the one I brought back. I was told at the store it was because it's the lowest quality Samsung TV. I went to look at other options. The next series higher was $200 more but on the display it looked the same as this one. I got this one, thinking maybe my first one just had issues. Nope. This is the same as the one I brought back. No matter what settings I use. The only thing that helps a little is to disable all of the energy saving stuff so the screen stays brighter, but the colors are still nothing like the 2009 plasma in the other room
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Struff,
Thank you for sharing the issues you are experiencing with your Samsung 60TU7000 TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
Don't buy Samsung
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped powering after 6 months. Contacted Samsung for repair and my serial number was registered to someone else by mistake, so it took nearly 3 months just to get that resolved. Once I finally got a service visit scheduled, the technician for Samsung arrived with no parts for my TV. Since then, I've contacted Samsung more than 30 times via text, chat, and calls and still do not have any plan for resolution. My TV has now been broken for 4 months and I cannot get a warrantly resolution, I just keep getting told my ticket has been escalated and someone from a higher level will call me within 48 hours, which never happens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi joni,
We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance setting up a warranty service appointment.
Contact us 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if it’s the TV or not. I guess I need to call Tech Support but ever every time I turn the TV off it’s says it’s not connected to the internet and I have to unplug
No, I would not recommend this to a friendNO SOUND SOMETIMES!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 times now we have turned it on and have no sound, it has to be unplugged for 10 minutes to correct this issue.
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing color settings,every time I turn it off I have to reset picture settings
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi None,
Thank you for your feedback on the Samsung TU7000 TV's Picture Settings. Please know we are here to help you!
We recommend you ensure your TV's Firmware is up to date. To do so, go to Settings> Support> Software Update and easily update from there if needed.
It's also possible that your TV is in Retail Mode. To check this and ensure it is in Home Mode, go to Settings> General> System Manager> Usage Mode> Home Mode.
If you continue to have issues, please call us so we can further troubleshoot with you. Please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Dispppoint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on the Tv sucks its not loud at all wish i woudk of known before buying
No, I would not recommend this to a friendDark screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s seems dark.. I’ve tried to adjust the lighting but it didn’t help. Wish the screen was brighter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .White:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not happy with the brightness levels of your picture. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update.
You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
I hope this helps to improve your picture. Should you need further assistance, please contact Samsung Customer Support.
Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
Lacks lasted technology
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean it does the job it lacks a lot of latest technology
I would recommend this to a friendNeeds a sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems fine so far over than the speaker/sound is terrible. A sound bar is absolutely necessary
I would recommend this to a friendScreen fell out and certain apps won’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had this TV about 14 months. It has been wall-mounted hung in the same place for the entire time without being bumped or hit. recently the screen started falling out. It’s outside of its one year warranty window so the only guidance from Best Buy and Samsung was to pay to have it repaired. Certain apps worked for a while and then quit working. Definitely would not recommend. Found multiple other comments about this issue with Samsung TVs. Would make me doubt buying a Samsung TV again at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dan1,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor