Customer Ratings & Reviews
- Model:
- UN60TU7000FXZA
- SKU:
- 6465636
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 60” Class 7 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and clear images. The TV's easy setup process is also widely appreciated, with users highlighting its user-friendly remote and quick installation. While some customers have concerns about the limited number of HDMI ports and occasional connectivity issues, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy makes it easy to purchase and always have decent prices
I would recommend this to a friendBrand response from Samsung
Posted .Hi iPhone,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Please call us so we can troubleshoot the issues you are experiencing. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Samsung Smart TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image isn't crisp. Looks a bit faded. Either, need adjustment or just swallow it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Can't go wrong with a Samsung!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Samsung TV's these days. I have been burned all too often by trying to save a few bucks. Great life and good picture for the money. I only wish Samsung would get into the Roku or Android TV's.
I would recommend this to a friendBrand response from Samsung
Posted .Hoots:
Thank you for purchasing the Samsung TU7000 Crystal UHD TV and for sharing your review. We appreciate the details you have provided and will share your feedback with our product teams.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung!
- Samsung Advisor
Not great color and definition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great picture at all. Pretty dark and not vibrant colors unfortunately. We thought maybe just needed to adjust controls and settings, but despite our attempts, not great. Also not the clearest picture and less than ideal definition.
No, I would not recommend this to a friendUnhappy with my Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was smaller than my old 55 inch TV. The sound was so low I had the volume @ 75 to 100 just to hear it. No, I do not want to buy a "sound bar". If I didn't have on an HD channel, I had a little tiny letter box screen. Over all, I felt like I DOWN GRADED my whole system with that TV. I won't by Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CrazyTVhunter,
Thank you for your feedback on the TU7000 TV's volume quality. Please know we are here to help you have the best experience possible.
There are several volume features you can adjust that may help resolve your issue.
1. Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2. Adaptive Volume automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3. Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
Next, please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is inconsistent at best. It always starts blurry, occasionally clears up. The Samsung TV Plus app automatically starts no matter what I try to simply open the last app used. Bottom line the picture sucks, would not recommend.
No, I would not recommend this to a friendLow quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV because of the price point and other positive reviews. However, I ended up disappointed with the overall quality — colors are dull and the sound was awful. I could barely hear the sound with my AC on nearby. I am no TV expert and I’m not picky, but I had to return it. For a $100-200 more I ended up buying a far better TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lucas,
I’m sorry that the picture quality of Samsung’s TU7000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know that there are multiple sound settings available, such as Expert Settings, which could have been adjusted to your personal preferences.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
Quick, easy and convenient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My inlaws tv went out, and i wanted to get them something nice to replace their old tv. I was thinking of getting one of the top spec'ed tvs, but give the return policy, i decided to get a lower spec tv and see if they liked it. Turns out, they loved it. It has great picture quality and was easy to setup. Purchasing online was a breeze and pickup was even easier, i would do it again in a heartbeat.
I would recommend this to a friend Big size for nothing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There e only thing I like about this TV was the size, poor picture quality. I returned it after a week .
No, I would not recommend this to a friendpicture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor picture--------------------------------------------------------------------------------------------------------------------------------------------------------------------
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bart,
We appreciate you sharing your experience with the TU7000 TV. Your feedback regarding image quality is important to us and will be shared with our internal teams. We are here to help you and have a few troubleshooting tips that should improve your picture.
First, let's make sure your Firmware is up to date. Please go to Settings> Support> Software Update and update from there if needed.
Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Nice size, picture not sharp but need to call!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s bright & sharp. Calling the Squad to help since I paid for them to install it & warranty! Hopefully it’s an easy fix or something needing adjusting in the settings
No, I would not recommend this to a friendNot so great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 4 TVs all the same model and 1 was dead out of the box.
No, I would not recommend this to a friendmr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system as much to be desired the audio system sucks
No, I would not recommend this to a friendScreen Falling off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV for 13 months and the front screen material is coming off on the left side of the TV. I see this is a problem on others in a Samsung Forum. Warranty is for 12 months. Oh well!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Warthog,
Thank you for sharing details of the screen issue you’re having on the TU7000TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps keep freezing or not loading,very disappointing for a brand new tv less than a month old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nothappy,
Thank you for your review of the TU7000 Crystal UHD TV and sharing your experience with slow navigation and apps occasionally not loading.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
I hate this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this tv at all I would like to return it to much tv for me. Difficult to work you can come ad get it I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Badtvcomeandgetit,
Thank you for purchasing this Samsung TV. I am sorry that your experience with this TV did not meet your expectations.
We are here to help you and want to make this right. Please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Terrible picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Poor quality picture, sound is it loud at all have to have it at over 60 to hear it. Would not recommend!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JudyM,
Your details regarding the image and sound quality of your TU7000 TV are important to us and will be shared with our internal teams. You may want to try adjusting the settings to improve your picture and sound.
Go to Home > Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv , needed something cheap for my kids . Streaming apps don’t work smoothly , take forever to load
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for choosing the TU7000 Crystal UHD TV and taking the time to share your experience with the apps. This issue may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Disaster tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv shut off and is not coming back on. I have had it less than 3 months and it isn’t working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsungtvdoa:
We always aim to deliver a great experience, and it’s unfortunate to hear the TU7000 TV did not meet your expectations.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Advisor
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV breaks very easily. Had it for less than a month and it’s already broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anon:
I am sorry to hear that you are experiencing issues with your TU7000 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here:
Additionally, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty, you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor