Customer Ratings & Reviews
- Model:
- UN60TU7000FXZA
- SKU:
- 6465636
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 60” Class 7 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and clear images. The TV's easy setup process is also widely appreciated, with users highlighting its user-friendly remote and quick installation. While some customers have concerns about the limited number of HDMI ports and occasional connectivity issues, the overall sentiment towards this TV remains positive.
This summary was generated by AI based on customer reviews.
Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV end of Nov 2020. As of 1 week ago (beginning of January 2022) the TV has stopped working. It turns itself on and off continually every 30 seconds while plugged in. I've had to unplug it. I've tried every suggestion found online to try and fix without any success. I did not purchase extended warranty, but also did not expect the TV to stop working so soon after 1 year. Will not buy this brand again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michaela,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with a power cycling issue. If you have already tried troubleshooting solutions, here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Should you wish to troubleshoot this issue further before attempting service, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with “physical damage” from cleaning my tv screen and you guys did nothing! Didn’t stand behind your products or have you customers side!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
I am very sorry for the unfortunate situation with physical damage having developed in your screen. Please know that a crack or damage will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Samsung is committed to providing the best possible product experience, quality, and value. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN60TU7000FXZA
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions