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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 314 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the 60” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024)'s picture quality, ease of use, and color accuracy. Many also praised the TV's value for its price and the straightforward setup process. However, some customers expressed dissatisfaction with the remote control's functionality and user-friendliness. Overall, the positive feedback on picture quality and affordability outweighs the negative comments regarding the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 314 reviews
  • Rated 5 out of 5 stars

    Sansung TV purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I've gotten the best deal ever with this purchase. Being a longtime Samsung TV owner, I am so pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael Phillips

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV it is the best show a great picture may the Lord bless Best buy and may the Lord bless me to be a winner Michael Phillips amen God is good all the time

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote control sometimes doesn’t work properly having trouble to change channels

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LuisP,

      We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Great TV for the Money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV we have ever purchased at Best Buy! Our salesman was stellar in his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyday, one of the air was really friendly and helped alot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pick me!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv for the price got it to replace a 15yr old high end Samsung. Works good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable TV and easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not our first rodeo with Samsung TVs. There’s a reason we prefer this brand- reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is greatl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice, excellent service, wouldn’t go anywhere else! Great hours, love total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Value for the Money. Very Happy with the TV's performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online TV purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered 50” tv online, drove up to Liberty, MO Best Buy and was delivered to my truck within 3 minutes. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 60" TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has far exceeded my expectations. Excellent value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv , it’s making me wanna buy another one .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has great products. Nothing negative to say about this brand.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No optical audio output

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big disappointment, this model had no optical otput to connect a sound bar. I was replacing an older samsung tv of same size due to pixel damage, and my whole set up is now degraded since now i have to switch to HDMI connection and BT pairing instead of connecting the optical output on tv to soundbar. I am really upset! I can’t believe this standard feature disappeared on this 2024 model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tom154,

      Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.

      The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.

      If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on our website's ‘Support’ link.

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Loving it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Apple Music app features. Was even able to access music mix on website of tv. Love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 60" Crystal TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Crystal TV is worth the cost. The only thing I see is that I can't seem to get the colors perfect as my Samsung Oled tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent screen quality. Still getting used to not using Roku but overall a great product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart tv at a decent price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be a little sharper image. Price was competitive item was in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase customer service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung TV. This is my 4th one purchased.

    I would recommend this to a friend