Customer Ratings & Reviews
- Model:
- UN60DU7200FXZA
- SKU:
- 6576338
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 60” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024)'s picture quality, ease of use, and color accuracy. Many also praised the TV's value for its price and the straightforward setup process. However, some customers expressed dissatisfaction with the remote control's functionality and user-friendliness. Overall, the positive feedback on picture quality and affordability outweighs the negative comments regarding the remote.
This summary was generated by AI based on customer reviews.
Samsung 60" DU7200 Crystal UHD Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was but after setting it up on the 2nd day their was a vertical line on the right side of screen. Returned it the next day and purchased a 65" same model which is working fine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lionola,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s DU7200 TV. Thank you for your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted one year and gave out one month after the warranty was up. What a waste of money.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv for my living room when it worked it was a nice tv but it only worked for 2 weeks before completely breaking, Samsung services are worthless. Gonna return this and buy a completely different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cole,
I'm very sorry to hear that your DU7200 TV stopped working after two weeks. Please know your TV is backed by a 1-year limited warranty and we are here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Beautiful screen!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice television, good quality, very clear, great features.
I would recommend this to a friendBrand response from Samsung
Posted .MonicaA,
Thanks for your review. If you’re experiencing specific issues which caused you to give this a 1-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Waste of money, garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage, lasted 5 months. Scheduled a service appointment but noone ever came because if a tv is at a business it only has a 90 day warranty, but they don't bother to call and tell you. Meanwhile the Lg next to it is running 10 years strong. I will never buy another samsung product,,,ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelA,
Please know we back this TV with a 1-year limited manufacturer's warranty. To best assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
TV purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible purchase. I don’t know what’s worse the product or the customer service. TV malfunctions and turns off frequently. Customer service was not able to help me and management was even worse.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnS,
Thank you for purchasing the Samsung DU7200 TV. I’m sorry to hear you’re experiencing an issue where your TV turns itself off. Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact Samsung Customer Service so that we can better investigate your issue and assist you with a solution or replacement. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Three months then broken
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our tv for three months and it took a crap on us!!!! I’m 18 years old and just moved across country and just started my new job money isn’t coming easy right now. So if you buy I recommend the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaylee,
I'm sorry your TV is non-functional. Please know that we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Poor Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite the level of clarity I was hoping for in a new HD TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Horrible do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible television. You cannot turn it off if you have a Roku. It has to stay on all the time. If you have a PlayStation it turns it on every time you turn the tv on. Egregiously bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi user290416,
Thank you for reaching out to us. If you don’t want externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is disabled.
To turn off Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Worst tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv cant upload any ap. We are now stuck with this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShereeG,
We appreciate you taking the time to let us know about your experience with your DU7200 TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung dumb TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived damaged. The worse customer service I ever experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GaleF,
We are very sorry that you received a broken DU7200 TV. If you have not already done so, please reach out to Best Buy to assist you with a replacement.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Good for store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for store, show room, not good for home main TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joepeji,
Thank you for sharing your thoughts on the picture and sound quality of your DU7200 TV. There are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
- Pros mentioned:Picture qualityCons mentioned:Remote control
Best Buy to the rescue!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While every item needs to be judged with its initial cost in mind, for my office space this TV exceeded my expectations, both sound and picture. It rates 4.9 stars. It fails to gain that extra 10th of a point as the remote requires me to hold it parallel with the tv from my sitting area rather than shooting from the hip. I did want to mention that when the first TV was delivered it had been damaged. I called the local store where we had ordered the tv and without any questions or concerns I received a replacement unit within two days. Excellent client service.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price the tv has a very good picture. Leaves almost have a 3d effect. The sound is very good, too. It was easy to set up and stream. I am not a technical whiz.
I would recommend this to a friend - Cons mentioned:Remote control
Liked my old Samsung better!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 4K picture quality is good but I can’t tell it’s better than my old Samsung with 1080 pixels. Frequently the sound does not come on when you turn the tv on. I have to unplug it to get it to reset. This is an inconvenience and aggravation! The remote is slow to respond as well. I actually liked my old Samsung better. Unfortunately it had 3 light spots where the LCD crystals had become dislodged over time. The only good thing is I needed a 60” tv and it fit my space well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithF,
Thank you for your purchase and for reaching out to let us know about the issues you are having with your DU7200 TV. Please know we are here to help and have a few recommendations that may resolve these issues.
First, there are several picture settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
Next, if you turn on your TV and there is no sound, try the following:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
Finally, regarding the slow response time on your remote, please ensure there is nothing blocking the remote from the sensor on the TV, located below the Samsung logo.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the 60 inch size because it fits perfect with my built in. It's bright, clear, light, and the UI is pretty snappy. The only thing i can complain about is that it's missing an optical port as others have pointed out but luckily, my Samsung soundbar has HDMI ARC which connected seamlessly out of the box.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Samsung 60
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Tv worth the price and a good picture, would recommend
I would recommend this to a friend - Pros mentioned:Color, Sound
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, spot on color and awesome sound! Would buy again.
I would recommend this to a friend - Pros mentioned:Picture quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was absolutely the most perfect size television for me. I don’t need anything larger. If and when it dies, I will replace it with exactly the same thing. Picture is beyond beautiful.
I would recommend this to a friend Nice, minor issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV but as another buyer mentioned, no volume when you first turn on time to time. Have to unplug to reset. Other than that issue I really like the television.
I would recommend this to a friend