Customer Ratings & Reviews
- Model:
- UN60TU690TFXZA
- SKU:
- 6517113
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the 60" Class TU690T Crystal UHD 4K Smart Tizen TV, particularly praising its picture quality, price, and ease of setup. Many customers rave about the exceptional clarity and vivid colors of the display, making it an excellent choice for movie nights and gaming. The TV's affordability is also a major selling point, with customers appreciating the excellent value for money. Setting up the TV is a breeze, with several customers mentioning that everything worked perfectly right out of the box.
This summary was generated by AI based on customer reviews.
Freezes constantly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps freezing have to exit out of show and start over. Also remote is trash and unresponsive.
No, I would not recommend this to a friendGood price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60 inch tv for less than $500? Its a good deal and the tv isnt that bad. The colors could be better. Its still great for the price!
I would recommend this to a friendscreen fell out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this tv and hang it in the wall. i love it but after a year and a half the screen got separated. it fell. and i cant get a manufactory warranty because its more than a year and samsumsung tv has only one year warranty. they actually advice me to buy a new tv... never a samsung again.
No, I would not recommend this to a friendGreat TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering I upgraded from a 60 inch 1080p tv, this was a huge upgrade. HDMI arc support works with my sony reciever with no ussues. The remote is an ir remote, all the premiun tvs are going rf, but for the price this is not an issue.
I would recommend this to a friendNightmare TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased TWO of these TVs. First no sound second day that I owned it. Took 10 days to get a replacement. Second TV failed to turn on first day, no sound later on. With delivery foul ups and installation scheduling snafus. My third TV an LG took two plus weeks to get from Best Buy. 24 days of constant fighting with Best Buy. Even the sales person at Hyannis said he would never recommend this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidW,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Best Buy is our "Go To" shop for electronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a very accommodating and knowledgeable sales associate at Best Buy. The staff helped us get the TV into our car. And the quality of the TV is excellent based upon our experience so far.
I would recommend this to a friendI love my new tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv... So easy to use the smart features and the cristal clear screen is amazing... I recommend this tv because of price and quality
I would recommend this to a friendVery good TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little older technology but a great bargain for less than $400. I purchased it to use in a spare room when I need a moment alone.
I would recommend this to a friendreplacement TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great options on TV's at Best Buy - happy to find a great deal on this Samsung and it was easy to purchase online and pick up.
I would recommend this to a friendfinal got the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kristian did an excellent job with getting the delivery correct. I appreciate his attention with the matte.
I would recommend this to a friendMy Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Well worth the trip and wait. Service was spot on.
I would recommend this to a friendSamsung TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not working right. Has issues with pixel. Have have to unplug and plug in every time I use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AliceS,
I'm sorry to hear that you are having image issues with your TU690T TV. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed, horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Beautiful TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My organization brought this for a Adult Living Home and they love it. We are pleased as well.
I would recommend this to a friendGreat value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price but we'll see how it handles. If it's anything like our 65 inch Samsung it should be awesome
I would recommend this to a friendSuperior Clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic clarity ! Great buy. Highly recommend! Never had any trouble from this brand
I would recommend this to a friendWent to 60"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Love Samsung products and this one doesn't disappoint
I would recommend this to a friendCrystal clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced and older Sony that had failed with this and it works as expected
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far im impressed with the TV. It has a big remote so not easily lost
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is doing great. No issues whatsoever, it’s worth the money.
I would recommend this to a friendvery nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! the features, such as apple tv already connected into tv
I would recommend this to a friend