Customer Ratings & Reviews
- Model:
- UN65KU7000FXZA
- SKU:
- 5155103
Rating by feature
- Value
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, ease of use, and smart TV features of this 65-inch 4K Ultra HD TV. Many also praise the value for the price and the HDR capabilities, which significantly enhance the viewing experience. While some users noted limitations with the refresh rate and stand design, the positive feedback on picture quality and ease of use overwhelmingly outweighs these concerns. The remote control and user interface also receive positive comments.
This summary was generated by AI based on customer reviews.
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, picture is very clear. Sound is only ok.
I would recommend this to a friendI found that the picture quality is different than
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not the same as it was in the store a little disappointed
No, I would not recommend this to a friendNot high end, but good bang for buck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this for the 8000 series, as it just did not top out on quality of overall UHD picture.
No, I would not recommend this to a friendLacking on Live Sports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to upgrade my 50" to a 65". The 7000 series had better reviews than the 6000 so despite the higher cost I gave it a try. Was very disappointed with the picture when watching live football games. Wound up returning the set.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
You get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal but picture and sound were not up to expectations.
No, I would not recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still having trouble with the Wifi on this unit. Had service but still not able to find problem. Not blaming service but I think this unit is defective.
No, I would not recommend this to a friendBought for Christmas - Broken by Spring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After previously returning another Samsung TV that had a cracked screen when delivered from another retailer, I decided to go to Best Buy and get this model. I bought this TV for myself as a Christmas present about 3 months ago (December of 2016). It's already broken... IT has NOT been damaged physically in any way, but the right side of the screen is very dark, as if the back-light in that area has failed. That makes TWO Samsung Tv's that I purchased, back to back, from TWO different retailers, within a matter of days..Now both are worthless. AVOID THIS TV!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with trouble shooting or warranty services,
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Only last for over a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the TV for just 32 days and now it won't turn on.
No, I would not recommend this to a friendNot as great as I thought it would!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this a month ago, the remote control didnt work. Brought it back for an exchange :(
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Destiny5208:
Thank you for purchasing the Samsung KU7000 TV. I am sorry to hear that you had issues with the remote control. I am glad you were able to get it exchanged at the store.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung UN60KS8000 with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you ever need assistance with troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Worst tv ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv about 3 years ago. Tv is total trash one day I was watching tv and all of sudden it just turned off. We took it to see if it can get fixed and they said No!!! it’s not fixable. Worst tv ever purchased from Samsung!!!!
No, I would not recommend this to a friendBought a broken tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new broken tv. Been a struggle to get a new one. Spent over 2 hours on the phone with geek squad just for them to forget to put in the new order. They have missed 2 different delivery dates. Very frustrating.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV.
I am sorry you had issues with the replacement process of your TV. Your overall customer experience feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Go for 8k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv does look beautiful! However I wanted to watch my Star Wars collection and the frame rate/ shakiness is terrible.. will be selling and buying the 8k
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tjsochi74:
Thank you for your review of this Samsung TV.
I am sorry to see that you are experiencing video shakiness. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
Each person will have a different take on what they like, so Samsung makes it easy for you to customize to your viewing preference.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
Horrible picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is definitely one of worst picture displays Blurred on all kind of sources From 1080p to 4K Please consider 8000 series or 9000 instead
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mikey:
Thank you for purchasing the Samsung UN65KU7000 4L UHD TV. I am sorry to hear that you were not happy with the TV's image quality.
The UN65KU7000 features HDR Premium Technology, 4K UHD resolution, and Active Crystal Color for a stunning visual experience.
To better assist you with step-by-step troubleshooting to improve your image quality, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke on the first day I bought it! Best Buy didn't accept my guarantee.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with trouble shooting or warranty services,
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Great TV with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: Great sound quality. Screen/color quality is great when looking head on, but disappointed that the color washes out when you watch it from an angle. I have a 2008 46" Samsung and the color is richer on that than this model. Smart apps are great. Sometimes Netflix freezes, and you have to reboot the TV by holding the power button down on the remote to fix it. CONS: Color wash on angle. Netflix freeze I don't mind the new remote style; however I list it as a con because the TV cannot function without the remote. If lost or damaged you are SOL until you get a new one or able to use your phone app as a replacement.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV for picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase for the picture quality. The HD transmissions of shows/sports are excellent. One drawback is the dimming of the picture when inside lights are turned on and the sun sets in the evening. This takes a period of time for the eyes to adjust to the dimmer picture, which is only critical when watching fast paced sports such as hockey, basketball or tennis. Overall am very pleased with the purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this tv sight unseen from the web site and had it delivered from the moment it came out of the box the set up was simple and the picture is amazing!!!
I would recommend this to a friend - Pros mentioned:Picture quality
Beautiful picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is incredible for anything. The color and image are sharp. Love the picture.
I would recommend this to a friend Good while it lasted.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money at the time. But, it has shown its age in less than 6 years. Apps are crashing more frequently, unable to update software, etc.
I would recommend this to a friendVery nice picture but poor sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the television sound....audible level goes all the way to 100! But you need it on 95 to enjoy it at a moderate level....terrible!!..another gimmick to purchase a soundbar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Buster:
Thank you for your review of this Samsung TV.
I am sorry you are not happy with sound volume.
Please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you with trying to improve sound output.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/